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- 1. Which of the following will not be helpful in avoiding communication breakdown? a. Apply positive perception. b. Use figurative language in casual conversations. c. Be open and suspend judgment. d. Give an accept feedback. 2. Which of the following conditions serve as semantic barrier in a communication process and may cause communication breakdown? a. the noise from the crowd in an open area b. the exhausting heat in a closed space c. the awkwardness between two persons with unsettled differences in the past d. the difference in the interpretation of a word between two persons with different linguistic background42- Which of these situations will cause a failure in the communication process? a. There are a lot of communication barriers b. There is no feedback between the sender and receiver c. The speaker is the only one talking during the entire time d. All of the options are correct1. ________ creates more efficient communication within an organization and with individuals outside of the organization. A. Texting B. Mobile phones C. Instant messaging D. E-mail 2. Those who communicate through today's virtual workplace need to ensure: A. All electronics used are current B. All messages are sent using mobile devices C. All messages are sent using email D. All messages are clear and professional 3. When sending an email, it is appropriate to leave the subject line blank: A. When you want to grab the reader's interest B. When the reader already knows the subject C. When you already know the reader D. Never
- 1. The first step in any professional correspondence is to: A. Include negative comments B. State an objective C. Write a draft message D. Get it out quickly 2. Examples of informal communication include: A. A memo informing you of a new policy B. Friends telling you about a new policy during your lunch break C. Your boss telling you about a new policy in a meeting D. All of these 3. Foul language at work is: A. Appropriate if coworkers and/or your boss utilize foul language B. Unacceptable in any situation C. Acceptable only when in writing D. Acceptable if you only think the words and don't speak them4*. Salim is trying to improve his communication skills in his work environment. He registered his name in a workshop for enhancing business communication through writing different letter formats. During the course, the instructor explained the importance of using a direct approach for positive letters. He supported his argument by saying that: * A.The reader will want to know what is in it for them. B.The reader will want a chance to discuss an issue. C.The reader will be generally interested in what you have to say. D.The reader will need to be reminded why the issue is important. E.It saves the writer time in crafting the message.15- What will happen to communication if there was no feedback from the receiver? a. The communication will be more effective b. The communication will take short time as only one person communicates c. The receiver will not understand the message d. The sender may not know if the message was understood or not
- When thinking about the informal communication in an organization (grapevine), it's correct to say that ________. Question 11 options: A) managers can eliminate the grapevine, but it takes a lot of time and effort to do so B) All of these are correct C) the grapevine is an early warning system, so managers should pay attention to it D) all things considered, it is best for the manager to ignore the grapevine because the accuracy of the information it carries is inconsistent and unpredictable E) managers can't influence the information carried by the grapevine because it is controlled by the informal organizationWhich of the following best supports the need for effective communication in a employee’s career? Select one: a. The more technical the job, the less likely the employee will need to communicate outside of the organization. b. The higher in the organization an employee is, the more likely the employee will need to communicate effectively both internally and externally to the organization. c. The higher in the organization an employee is, the less likely the employee will need to communicate effectively both internally and externally to the organization. d. Top managers spend very little of the workday communicating with others. e. Top managers spend more time listening than communicating.8- One of the methods to overcome communication barrier is a. Improving interpersonal relations b. Not allowing subordinates to express their ideas for more confusions c. Use of appropriate technical terms d. Communication should be one way process
- Which of the following should corporate leaders do with the organizational grapevine? . a Make every effort to destroy the grapevine, including firing employees who actively support it. b Try to use the grapevine as a channel of communication from executives to employees as much as possible because of its high speed and low cost. c Use the grapevine as a signal of employee anxiety and view it as a valid competitor to the company's formal communication system. d Use the grapevine when the communication requires high media richness, but otherwise use meetings when communicating with employees.10- What will happen to communication if there was no feedback from the receiver? a. The communication will be more effective b. The receiver will not understand the message c. The communication will take short time as only one person communicates d. The sender may not know if the message was understood or notWhich of the statement below is a FALSE statement concerning effective diverse audience’s communication in an organisation? A.Having the same shared experience, mutual goals and similar values will enable members of the organisations to focus on the objective rather than differences. B.Groupthink and sameness should be championed as working collectively will help the members to reach better decision. C.Quick adaptability to your workplace cultural changes can assist you to be more open to different culture. D.Training programmes such as teambuilding, diversity understanding and conflict resolution can help raise awareness among the members.