Why is quality management and the critical cycle essential to the healthcare manager??
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__44.. Why is quality management and the critical cycle essential to the healthcare manager??
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- Process-improvement techniques to identify inefficiencies, ineffective care, and preventable errors are important to do what? B. Mitigate the poor-quality outcomes from health care providers and organizations. E. Reduce the effects of error-prone outcomes for all treatment modalities C. Make changes associated with system and process failures. A. Identify those responsible for the causes of quality failures. D. Improve the communication and control between service providers and patients.35) Quality improvement in clinical governance is achieved through which of the following: Acting to prevent errors Sentinel events Root cause analysis All of the above 36) The systemic evaluation process that identifies when and how a particular system may have failed refers to: Root cause analysis Clinical governance Quality management Failure effect analysis 46) The environment of care is important as it addresses changes in culture and behavior. True FalseRisk is associated with the quality of Select one: O a. Customers O b. Managers O c. Investment d. Shareholders e. None of the options
- Question 45 When assigning responsibilities for monitoring risk mitigation plans, which of the following criteria is most important? a. To properly assess the monitoring process, those doing the monitoring must hear from those close to the risks/ controls b. Monitoring should focus on established, not emerging, risks c. To insure an independent attitude, monitoring responsibility should be limited to higher levels rather than at levels where detailed processes occur d. Those with monitoring responsibility can generally minimize consideration of cost-benefit analysis Question 46 An organization decided to install a motion detection system in its warehouse to protect against after-hours theft. According to the COSO enterprise risk management framework, which of the following best describes this risk management strategy? Avoidance Reduction Sharing Elimination Question 47 Stakeholders are individuals or groups who a. Dominate the strategy development process…8-If you select a physician based solely on reputation, you are basing your decision on which of the following dimensions of service quality ? a .Responsiveness B.Assurance C.Tangibles D.Empathy E.Service reliability13. Remote patient monitoring systems are a type of a) Internet-based system b) decision support system c) home telehealth system d) enabling technology 10. Which of the following services is provided by case management agencies? a) Client assistance b) Community-based services c) Long-term care financing d) Quality improvement
- At Conner Company, a custom manufacturer of printedcircuit boards, the finished boards are subjected to a finalinspection prior to shipment to its customers. As Conner’squality assurance manager, you are responsible for making a presentation to management on quality problems at the be-ginning of each month. Your assistant has analyzed the rejectmemos for all the circuit boards that were rejected during thepast month. He has given you a summary statement listingthe reference number of the circuit board and the reason forrejection from one of the following categories:A = Poor electrolyte coverageB = Improper laminationC = Low copper platingD = Plating separationE = Improper etchingFor 50 circuit boards that had been rejected last month, thesummary statement showed the following:C B C C D E C C B A D A C C C B C A C D C A C C BA C A C B C C A C A A C C D A C C C E C C A B A Ca. Prepare a tally sheet (or checklist) of the different reasonsfor rejection.b. Develop a Pareto chart to identify…16. During the strategic planning process, hospital leadership identifies a goal of improving the patient experience during hospitalization. Which data should leadership use to identify opportunities to improve patient satisfaction? A:Risk management reports B:Financial records C:Board of director survey D:Stakeholder feedbackwith quality tools and techniques indicate which tool can be use to assist in analyzing the information in a health care industry. how this tool can be used to help and it's purpose.
- 3.During the mid-1700s, the citizens of Philadelphia, PA, recognized the need to sequester newly arrived immigrants, who often contacted diseases during their long voyages to America. This procedure is an example of early . a. Infection Control b. Utilization management c.Performance improvement d. StandardizationYou are a supervisory level, clinical laboratory scientist (10 years of experience) in a 300+ Bed, The Joint Commission (TJC) accredited hospital. The laboratory di- rector informs you that the organization's administrator has asked the laboratory to assess the institution's overall approach to meeting its regulatory responsibilities including point-of-care testing (POCT). In addition to the main laboratory test- ing, POCT is performed on inpatients, outpatients, at off-site clinics, and through outreach (e.g., visiting nurses). The laboratory director asks you to assume the overall responsibility for this reevaluation. What kind of complexity testing does point-of-care fall under? What kind of tests does point-of-care testing offer?13. Remote patient monitoring systems are a type of a) Internet-based system b) decision support system c) home telehealth system d) enabling technology