You own a call centre that sells appliances (such as fridges, washing machines, televisions, small appliances and etc.). Assume your business operations haven't changed since January and look at the statistics below, what do you forecast would happen in February? (Hint: you could think of Valentine's Day and implications of what might happen in the days leading up to it). - 19% of calls go unanswered - Of all the calls that are answered, 71.5% of calls are resolved and 9.5% of calls do not result in any resolvement - For the calls that aren't resolved, 95% are not related to any of the products that you are selling. - Waiting time average is 67 seconds. - Talk time is average is 210 seconds for those whose calls weren't resolved, and 230 seconds for those whose calls were resolved. - On a likert scale from 1 - 5, 1 is extremely dissatisfied and 5 is extremely satisfied. Customer satisfaction is 4 for those whose calls were resolved and 3 for those whose calls weren't resolved.
You own a call centre that sells appliances (such as fridges, washing machines, televisions, small appliances and etc.). Assume your business operations haven't changed since January and look at the statistics below, what do you forecast would happen in February? (Hint: you could think of Valentine's Day and implications of what might happen in the days leading up to it). - 19% of calls go unanswered - Of all the calls that are answered, 71.5% of calls are resolved and 9.5% of calls do not result in any resolvement - For the calls that aren't resolved, 95% are not related to any of the products that you are selling. - Waiting time average is 67 seconds. - Talk time is average is 210 seconds for those whose calls weren't resolved, and 230 seconds for those whose calls were resolved. - On a likert scale from 1 - 5, 1 is extremely dissatisfied and 5 is extremely satisfied. Customer satisfaction is 4 for those whose calls were resolved and 3 for those whose calls weren't resolved.
Glencoe Algebra 1, Student Edition, 9780079039897, 0079039898, 2018
18th Edition
ISBN:9780079039897
Author:Carter
Publisher:Carter
Chapter10: Statistics
Section10.6: Summarizing Categorical Data
Problem 10CYU
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You own a call centre that sells appliances (such as fridges, washing machines, televisions, small appliances and etc.). Assume your business operations haven't changed since January and look at the statistics below, what do you forecast would happen in February? (Hint: you could think of Valentine's Day and implications of what might happen in the days leading up to it).
- 19% of calls go unanswered
- Of all the calls that are answered, 71.5% of calls are resolved and 9.5% of calls do not result in any resolvement
- For the calls that aren't resolved, 95% are not related to any of the products that you are selling.
- Waiting time average is 67 seconds.
- Talk time is average is 210 seconds for those whose calls weren't resolved, and 230 seconds for those whose calls were resolved.
- On a likert scale from 1 - 5, 1 is extremely dissatisfied and 5 is extremely satisfied. Customer satisfaction is 4 for those whose calls were resolved and 3 for those whose calls weren't resolved.
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