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HealthCare.gov is a health insurance exchange Website operated by the U.S. federal government. It is intended to support citizens who want to sign up to receive benefits under the Patient Protection and Affordable Care Act. The Web site was implemented to serve the residents of the 36 states that elected to not build their own state exchanges. The Web site enables the sale of private health insurance plans, offers subsidies to low-income citizens, and assists those persons who are eligible to sign up for Medicaid. The launch of the Healthcare.gov Web site occurred on October 1, 2013. Do research on the Web to identify specific problems that users encountered. With the benefit of 20–20 hindsight, identify steps that could have been taken to ensure a smoother system start-up. What measures are being used to track the performance of this important Web site?

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Principles of Information Systems ...

12th Edition
Ralph Stair + 1 other
Publisher: Cengage Learning
ISBN: 9781285867168

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Chapter
Section
BuyFindarrow_forward

Principles of Information Systems ...

12th Edition
Ralph Stair + 1 other
Publisher: Cengage Learning
ISBN: 9781285867168
Chapter 13, Problem 1WE
Textbook Problem
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HealthCare.gov is a health insurance exchange Website operated by the U.S. federal government. It is intended to support citizens who want to sign up to receive benefits under the Patient Protection and Affordable Care Act. The Web site was implemented to serve the residents of the 36 states that elected to not build their own state exchanges. The Web site enables the sale of private health insurance plans, offers subsidies to low-income citizens, and assists those persons who are eligible to sign up for Medicaid.

The launch of the Healthcare.gov Web site occurred on October 1, 2013. Do research on the Web to identify specific problems that users encountered. With the benefit of 20–20 hindsight, identify steps that could have been taken to ensure a smoother system start-up. What measures are being used to track the performance of this important Web site?

Program Plan Intro

Information system:

  • An information system is a system which provides the necessary information to an organization to achieve the goals.
  • It monitors the transactions details, provides the required information to decision makers, and provides necessary documents to customers.
  • The main components in the information system are people, data, procedures, hardware, as well as software.
  • The main function of information system is to accept and process the input data and then stores the retrieved information and distributes it across the organization.

Explanation of Solution

Specific problems experienced by users:

  • The users experienced long times initially.
  • The processing for each option took a long time.
  • The pull-down menus were not proper.
  • The links provided in the website were not getting redirected properly.

Steps to ensure smoother system start-up:

  • The temporary files of the system should be deleted frequently.
  • The system should be shut down properly...

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Chapter 13 Solutions

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Ch. 13 - _______ is a form of testing that involves linking...Ch. 13 - ______allows businesses to subscribe to...Ch. 13 - During user acceptance testing (UAT), the system...Ch. 13 - _______ is the process of physically placing the...Ch. 13 - ______ is a form of system conversion that...Ch. 13 - A is a significant program change that often...Ch. 13 - _______ is the process of analysing systems to...Ch. 13 - The maintenance costs for legacy systems can...Ch. 13 - _______ consists of computer systems, manuals,...Ch. 13 - A(n) _______ is a working model of a system...Ch. 13 - _______ is an iterative systems development...Ch. 13 - ________ is an iterative system development...Ch. 13 - User-developed systems are subject to the same...Ch. 13 - It is necessary to show alignment with strategic...Ch. 13 - The ______ consists of all activities that, if...Ch. 13 - Identify and briefly discuss the five steps of...Ch. 13 - Identify five approaches an organization can take...Ch. 13 - Briefly describe unit, integration, system,...Ch. 13 - Distinguish between technical documentation and...Ch. 13 - Identify three potential sources for the initial...Ch. 13 - Briefly describe what is involved in site...Ch. 13 - Identify and briefly discuss four system cutover...Ch. 13 - How is system operation different from system...Ch. 13 - What is system review? What is its purpose?Ch. 13 - What are the key activities associated with system...Ch. 13 - What is the primary difference in approach between...Ch. 13 - Briefly discuss the key features of extreme...Ch. 13 - How is systems performance measurement related to...Ch. 13 - Identify six primary reasons for failure for...Ch. 13 - Identify the participants in the systems...Ch. 13 - Describe how you would create systems and security...Ch. 13 - You have been hired to develop a billing system...Ch. 13 - Identify and briefly describe the similarities and...Ch. 13 - Discuss the relationship between maintenance and...Ch. 13 - Assume that you are the CIO of a medium-sized...Ch. 13 - What are the advantages and disadvantages of the...Ch. 13 - You have been hired to oversee a major systems...Ch. 13 - You have been hired to implement a new customer...Ch. 13 - Identify the various forms of testing. Why are...Ch. 13 - System review: System review is a type of peer...Ch. 13 - Identify some specialists who would be assigned to...Ch. 13 - Assume that you have a personal computer that is...Ch. 13 - As a team, find two or three project managers and...Ch. 13 - Your team has been hired by the owner of a new...Ch. 13 - Your team has been asked to monitor the disposal...Ch. 13 - HealthCare.gov is a health insurance exchange...Ch. 13 - Using the Web, search for examples of...Ch. 13 - Do research on the role of project manager. What...Ch. 13 - Research possible careers in developing...Ch. 13 - How do laws affect data retention and disposal?Ch. 13 - How is data disposal similar to and different from...Ch. 13 - What are the disadvantages of leaving data...Ch. 13 - What data governance guidelines do you use in...Ch. 13 - As a business manager, would you choose to use...Ch. 13 - How would you feel as a programmer if your company...Ch. 13 - Are there any drawbacks to using a programmer...Ch. 13 - What elements of programming and software...Ch. 13 - How did Jons team coordinate with the vendor in...Ch. 13 - What did Jons team do in advance of contacting SAP...Ch. 13 - What risks were involved in the systems...Ch. 13 - What benefits were gained from this systems...

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