Chapter 9, Problem 6RD

What methods are companies using to assess the total cost of ownership (TCO) and potential return on investment (ROI) for new IT acquisitions?

Specify the business approach you plan to take.

What role does job satisfaction play in a company's success or failure?

In order to perform Customer Relationship Management what strategies should be used by a company to reduce churn rate.

Discuss how an analyst can interpret a current business strategy

Table 1: Past Payment Status History à Credit Points Conversion TablePast Payment Status Credit Points-2 to 0   =           5 points1 to 2    =           4 points3 to 4    =          3 points5 to 6     =         2 points7 and above  =  1 point How do I do an excel formula for a cell that have a score of -2 to 0 with 5 points, or 1 to 2 with 4 points, etc.

Salespeople receive bonuses if they exceed a tier level each year. Who gets bonuses and how much? Excel: how to do this?

"How do companies assess the return on investment (ROI) for new IT resource acquisitions?"