MeganCookWeek2ADRApplication
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ADR Application
Applying ADR to Real Events
Megan Cook
Charter College
BA4220 Managing Conflict: Dispute Resolution
Professor Rob Walker
5/7/2023
2
ADR Application
Scenario:
Xander, Inc. orders a printer network system from CompuTrs & Co. The system works for the first 90 days without any issues. During the next 30 days, the system begins to malfunction. Xander, Inc. contacts CompuTrs & Co and, after several visits from the technician, finally requests removal of the equipment and a refund. CompuTrs & Co refuse to do either, citing a 90-day warranty period.
3
ADR Application
When two parties’ conflict on an idea the most commonly used form on alternate dispute resolution would be to negotiate. Communicating each parties’ ideas, comments, and concerns should always be the first step to resolving disputes. Xander Inc, when first purchasing large manufacturing equipment should be familiar with
the policies they have for returns and warranties. Questions that should be asked would be, what does my warranty cover and how long does my warranty last? After becoming familiar with these polices and the current above scenario occurs, my first step would be to negotiate terms for a win-win type situations for both parties involved. As Xander Inc, I would contact CompuTrs & Co. and let them know I am informed of their 90-day warranty policy and that since my first request of a removal and refund was denied if we could come up with another solution. I would put in a second request to have a technician come out again to diagnose the problem to get it up and running again, depending on the costs to fix it, would be the determining factor if Xander Inc. would ask for a partial reimbursement for the out-of-pocket expense to fix the machine. If both sides would settle upon an agreed amount to fix the machine, Xander Inc. in return, would continue doing business with CompuTrs & Co. with the promise to buy more machines in the next year. This negotiating side of ADR is aimed for a win-win solution. I believe this would be a great option for both parties to remain in control of what they are asking and giving. This keeps the conflict out of the courts and more money in both parties’ pockets as they act on good faith in
business.
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