530- Milestone 2

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Southern New Hampshire University *

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530

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Business

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Feb 20, 2024

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docx

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6

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1 Milestone Two Emilee Krenzien Southern New Hampshire University MBA 530: Leading People and Organizations Dr. Joy Ellington July 24, 2022
2 Business Problems There are a few business problems the company is currently facing. Employees are not satisfied with the current work environment. Problems that are caused by an unsatisfactory work environment include lack of productivity, increased turnover, and customers can have worse experiences interacting with employees (Pinicu, 2020). These problems not only impact the morale of employees, but it can hinder the success of the business as a whole. The employees are the backbone to the company. Without employees, none of the business tasks will be completed and product/services will not be sold. One of the biggest problems that is occurring is a lack of trust between employees and their supervisors. This problem can quickly lead to a hostile work environment. An adaptive leadership toolkit will help solve these issues by giving supervisors the tools they need to improve the skills they are lacking. The adaptive leadership toolkit will include communication skill, emotional intelligence, and strategic thinking. These leadership tools will give supervisors the skills and resources they need to guide them to do better and improve. Everyone has things they can improve on, an adaptive leadership toolkit will give leaders ways to analyze their own performance and where they could make improvements. Current Strengths The current strengths of the company include client/customer relations, workplace safety, and clearly defined quality goals. These strengths are allowing the company to conduct business well. It is important to have good client/customer relationships because a good experience will keep customers returning. Workplace safety is also important. Employees should not go to work wondering if they are going to go home safely at the end of their shift. It is also very important that quality goals are well defined. Employees need to know what standards they are supposed to
3 be meeting. It is difficult for employees to meet standard goals if they are unaware of what those goals are. All of the strengths listed above are critical to the workplace because they keep sales going, employees are remaining safe, and quality goals are being met. Current Weaknesses The current weaknesses are communication, trust, and recognition. There is a huge communication gap between supervisors and the employees they are supervising. When asked if their supervisors give feedback on where improvements can be made, only 38% of all employees said they felt their supervisor was communicating this feedback. It is imperative that employees know where improvements need to be made. Without feedback on their performance, employees will not know their work is not meeting expectations. Trust is also a big problem in the workplace. Only 24% of employees can say they trust their supervisor and that number is steadily dropping over the years. Employees need to be able to trust their supervisors to know that they are making the best decisions for the company and its employees. Another weakness is lack of employee recognition. Employees need to be recognized when they go above and beyond, or even just perform their job well. This creates a sense of value to the employee. Employees that feel valued are more likely to remain loyal to the company and perform better work. Fixing the weaknesses listed above will help insure there is a lower turnover rate, increased productivity, and happier employees. A self-analysis can help supervisors note their own weaknesses. Once supervisors are aware of their downfalls, they can reference the adaptive leadership toolkit to find materials on how to go about making improvements to their leadership. Supervisors that are aware of their weak points can create a personal development plan to take actions to improve their leadership skills. Overall this will create a better work environment with more motivated employees.
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