BUS309 Week 7 Quiz

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Strayer University *

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309

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Business

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Feb 20, 2024

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docx

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2

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Score for this attempt: 50 out of 50 Submitted Feb 13 at 10:44am This attempt took 7 minutes. Question 1 10 / 10 pts What Act explicitly bars state and local regulations of emissions systems before cars are sold? Better Business Bureau The Clean Air Act The Customer Service Question 2 10 / 10 pts What device did Volkswagen install in hundreds of thousands of vehicles that reduced nitrogen oxide emissions, however, the emissions did not meet federal standards? Exhaust busters Defeat Emissions evaders Question 3 10 / 10 pts What term refers to the degree to which consumers believe that a company is willing and able to deliver on its promises to satisfy consumer needs and wants? Corporate Credibility
Customer understanding Customer appreciation Question 4 10 / 10 pts The diesel scandal had a noticeable effect on Volkswagen customers’ loyalty and trust, leading to: a crucial drop in sales and profits significant sales no change in financial status Question 5 10 / 10 pts In 2015, a new CEO took over Volkswagen with a pledge to: Fire everyone involved in “Dieselgate” Win back the trust of customers Never sell a diesel vehicle in the United States again
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