Kelsey Tiberi_7-2 Milestone TwoAdaptive Leadership Toolkit
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7-2 Milestone Two: Adaptive Leadership Toolkit
Kelsey Tiberi
Southern New Hampshire University MBA 530: Leading People & Organizations James Kanellos
February 4
th
, 2024
2
Business Problems
The organizations most recent employee engagement survey revealed a 10% decrease of the combined overall employee satisfaction rating compared to four years ago, with only 24% of employees who reported that they do trust their supervisor, declining 21% over the same period. While the company acknowledges these specific leadership development focus areas rated in need for improvement, notably regarding social intelligence, emotional intelligence, and the interpersonal skills of effective leaders, the mutual agreement moving forward is to focus on the leadership development areas of strength as well. To address the current challenges faced within leadership, the following adaptive leadership toolkit is proposed. The adaptive leadership toolkit
will offer a comprehensive set of resources, strategies and tools aimed at enhancing leadership effectiveness in these key focus areas. Supervisors will complete a self-assessment that will help them create their own personal development plan and use the SMART goal setting method to understand and improve their leadership skills for both their areas of strength and weakness. This
toolkit will not only empower them to combat their weaknesses head on, but also capitalize on their strengths, resulting enhanced organizational operations and employee satisfaction. Current Strengths
Analysis of the employee engagement survey highlights several strengths exhibited by leadership, such as the company strives to provide value to customers and the company cares about its customers. The survey results also conclude that employees feel the company provides fair and competitive compensation for employees, as well as a sense of fullfilment and purpose in their jobs. These responses indicate that leadership exhibits
3
exceptional customer service skills, and a deep understanding of client’s needs. The survey also depicts a commitment to providing value-added benefits and solutions to employees and effectively communicating the business goals ensuring everyone is clear of their duties and responsibilities. Since employees feel they’re pay is fair and competitive, they will feel more motivated to achieve their clearly defined business goals. These strengths play a pivotal role in enhancing and retaining customer and employee satisfaction. Continued development on effective communication and active listening will enable leaders to identify clients’ and employees’ specific needs, while fostering an environment of inclusion and understanding. Strategic thinking and innovative problem-solving will further contribute to delivering value-
added benefits and services, that will exceed customer and employee expectations, drive loyalty and maintaining overall satisfaction. By leveraging these strengths, the company can cultivate a customer and employee-centric culture caring about employees just as much as customers, prioritizing their well-being that drives increased business results.
Current Areas of Weakness
The employee satisfaction survey has uncovered some concerning areas of weakness within leadership, specifically a lack of trust in supervisors, feelings of inadequate support and a lack of praise, reward, and recognition for achieving business goals. These issues undermine employee morale, engagement and overall organization performance. To address these challenges, leaders must prioritize building trust and fostering a supportive work environment. Leaders will need to develop their communication skills by being honest and transparent, practice active listening, and demonstrate empathy towards employees’ concerns and needs.
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Related Questions
Leadership Development Training courses and other forms of professional development arecommonly used by organizations to improve managers’ effectiveness in leading teams, providingthe desired motivation to their employees, and leading their SBUs to success. Often these trainingefforts are designed to develop effective leadership behaviors. For example, a study conducted withinGoogle identified the following eight behaviors of effective managers:∙ Be a good coach.∙ Empower your team and do not micromanage.∙ Express interest in team members’ success and personal well-being.∙ Be productive and results-oriented.∙ Be a good communicator and listen to your team.∙ Help your employees with career development.∙ Have a clear strategy for the team.∙ Develop and maintain key technical skills needed by all team members.Required For each of the eight desired behaviors, develop one or two examples of that behavior.For example, providing constructive feedback is a behavior that a good coach would…
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Read the situation provided in the picture and answer the following question.
What advice would you give Laura on improving her leadership skills andto the managers on improving their management skills?
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1. The managerial Grid is the best known model of managerial behavior. It has been used extensively in organizational training and development. The Managerial Grid was designed to explain how leaders help organizations to reach their purposes. Discuss two (2) characteristics each of the five main leadership styles shown on the Leadership Grid?
2. The Path–Goal Theory is concerned about how leaders motivate subordinates to accomplish designated goals. Identify and explain four leadership behaviors associated with path–goal theory, and how subordinate and task characteristics determine which leadership behavior is most appropriate.
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Critically evaluate leadership in Iphone, demonstrating how leadership led to a particular (singular) outcome. Ensure that you focus on one outcome (desirable or otherwise). As you are doing the analysis for a new CEO, assume that they are aware of important information about the company, and that therefore they do not require general background information. ONLY GIVE BACKGROUND INFORMATION THAT IS CLEARLY RELEVANT TO YOUR ANALYSIS. Using theory make reference to practical examples that highlight your analysis and discuss practical areas of improvement where possible.
The aim of the report is to critically evaluate leadership and identify how leadership led to a specific outcome in your chosen organisation. Below is a general guide of the content expected in the report.
Executive summary
Introduction
Organisation summary
Theme 1
Indication à Explanation à Application à Implication à Critique à Response
Indication: Indicate what point you are going to make to your audience.
“The aim…
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The competence and commitment of employees come to play when it comes to organizationalperformance. Leaders are advised to match their style to the competence and commitment ofsubordinates. In effect, effective leadership requires that a person adapts his or her style ofleadership to the demands of different situations. This theory is used extensively in organizationalleadership training and development. As head of a unit or department in your organization howyou would deploy the Situational Leadership Theory.
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Company: Blue Cross Blue Shield
Leadership style:Trait Theory, Behavioral Theory & Contingency Theory
How can I Examine the various leadership styles I explored
and how can I Explain the styles the 3 styles I considered and any supporting rationale for why you considering them.
How can I Explain how Contingency Theory style will support sustainable organizational success.
and How can I Explain how this style integrates the organization’s mission and vision.
And How can I Explain how this style will increase value for stakeholders.
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For this assignment, discuss the topics below related to the future of leadership, the skills a manager will need to be effective, and what employees should expect in the future.
In your opinion what are some of the trends that will impact the future of leadership?
What skills will the future leaders need to possess and why?
What will be some of the differences managers and leaders will face 10 years from now vs. today?
How will employees' attitudes towards work and life change in the next 10 years?
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The authors, Kouzes &Posner, identified five leadership practices consistence behaviors through years of extensive research with thousands of participants. Discuss the section. "Credibility is the Foundation of Leadership" addressing the following questions:
a. Do leaders really need to be honest, isn't it ok to lie a little, cover up facts, break promises because of circumstances?
b. What are the social consequences of dishonest behavior? c. What are the "natural" consequences impact on self concept, trust, confidence, etc.?
d. Can leaders really inspire? Isn't a job for the individual to inspire self?
e. Provide an example of an inspirational leader you have known. How did he or she affect your emotions, hope, views?
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What is Patrick explanation on leadership and mangement in his Motivation leadership change management: Patrick Dixon on leadership strategies, leadership styles and motivation tools, team motivation, war for talent and business strategy.
What is David Logan talks about the five kinds of tribes that humans naturally form -- in schools, workplaces, even the driver's license bureau. By understanding our shared tribal tendencies, we can help lead each other to become better individuals? https://www.ted.com/talks/david_logan_tribal_leadership
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In this discussion post we want to look at "character traits" for being a "good manager, leader and/or employee". Consider this question: As a leader/manager if your employees do not know what your stand for, why would they follow you?
Please review the web story from CNBC on 7 skills of children who are successful. The seven traits/skills are 1) Self-confidence, 2) Empathy, 3) Self-control, 4) Integrity, 5) Curiosity, 6) Perseverance and 7) Optimism
These 7 skills separate successful kids from 'those who struggle': Psychologist and parenting expert (cnbc.com)
this is the link for article
https://www.cnbc.com/2022/04/16/these-skills-separate-successful-kids-from-those-who-struggle-says-psychologist-parenting-expert.html
Assignment Requirements
Original Post
After reviewing the story and your readings from Chapter 1, create a 300-word post on how these traits listed above would also relate to being a good manager/leader. You may embellish your post with other good traits as well…
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Explain how Chief Wearing can exhibit a transformational leadership style in his role as police chief.
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LIE #9: LEADERSHIP IS A THING
Describe the best three leaders you know. What do they have in common? How do they differ?
Has a leader you've chosen to follow ever let you down? What happened?
Think about your very best experience of 'followership'. Describe as best you can what that leader gave you.
What actions can you take to honor and refine your own spikes?
Using at least 2 scriptures or quotes from a General Authority, why did people follow Jesus Christ when He was on the earth? Why do you follow Him now?
TRUTH #9: WE FOLLOW SPIKES (because spikes bring us certainty)
What's your biggest breakthrough from this chapter and explain your reasoning.
Based on what you have learned this week, what will you do differently on Monday? (As a team member, as a leader, as a parent, partner, or friend?)
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Given the board's desire to revitalize the workforce, what advice would you give to creating a leadership strategy? What is Leader Behavior - Should iors take care of perverted house managers and nurses demonstrate?
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.plz answer
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How are the elements of group-think exemplified in the financial crisis?2. What could be done to reduce the effects of groupthink in the future?3. Do you think that increasing diversity in leadership positions in financial companies would reduce groupthink? Because?
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explain quality leadership
The characteristics possess by quality leaders are as follows:
Sense of Purpose. Successful leaders know their areas of responsibility that will contribute to the organization’s success.
Self-discipline. Successful leaders avoid negative self-indulgence and inappropriate displays of emotion such as anger.
Successful leaders are open and upfront with other members of the organization and with themselves.
Credibility. Successful leaders are consistent and fair in adhering to the same standards of performance and behavior expected of others.
Common Sense. Successful leaders know what is important in a given situation. They know when to be flexible and when to be firm in making decisions.
Successful leaders maintain energy, endurance, and good health.
Successful leaders are committed to finish a task despite of difficulty.
arrow_forward
The overall goal of adaptive leadership is toD?
O 1) Adapt to the subordinate characteristics
O 2) Encourage people to adapt to their leader
O 3) Encourage and help people with change
O 4) Support leadership roles
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SEE MORE QUESTIONS
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Related Questions
- Leadership Development Training courses and other forms of professional development arecommonly used by organizations to improve managers’ effectiveness in leading teams, providingthe desired motivation to their employees, and leading their SBUs to success. Often these trainingefforts are designed to develop effective leadership behaviors. For example, a study conducted withinGoogle identified the following eight behaviors of effective managers:∙ Be a good coach.∙ Empower your team and do not micromanage.∙ Express interest in team members’ success and personal well-being.∙ Be productive and results-oriented.∙ Be a good communicator and listen to your team.∙ Help your employees with career development.∙ Have a clear strategy for the team.∙ Develop and maintain key technical skills needed by all team members.Required For each of the eight desired behaviors, develop one or two examples of that behavior.For example, providing constructive feedback is a behavior that a good coach would…arrow_forwardRead the situation provided in the picture and answer the following question. What advice would you give Laura on improving her leadership skills andto the managers on improving their management skills?arrow_forward1. The managerial Grid is the best known model of managerial behavior. It has been used extensively in organizational training and development. The Managerial Grid was designed to explain how leaders help organizations to reach their purposes. Discuss two (2) characteristics each of the five main leadership styles shown on the Leadership Grid? 2. The Path–Goal Theory is concerned about how leaders motivate subordinates to accomplish designated goals. Identify and explain four leadership behaviors associated with path–goal theory, and how subordinate and task characteristics determine which leadership behavior is most appropriate.arrow_forward
- Critically evaluate leadership in Iphone, demonstrating how leadership led to a particular (singular) outcome. Ensure that you focus on one outcome (desirable or otherwise). As you are doing the analysis for a new CEO, assume that they are aware of important information about the company, and that therefore they do not require general background information. ONLY GIVE BACKGROUND INFORMATION THAT IS CLEARLY RELEVANT TO YOUR ANALYSIS. Using theory make reference to practical examples that highlight your analysis and discuss practical areas of improvement where possible. The aim of the report is to critically evaluate leadership and identify how leadership led to a specific outcome in your chosen organisation. Below is a general guide of the content expected in the report. Executive summary Introduction Organisation summary Theme 1 Indication à Explanation à Application à Implication à Critique à Response Indication: Indicate what point you are going to make to your audience. “The aim…arrow_forwardThe competence and commitment of employees come to play when it comes to organizationalperformance. Leaders are advised to match their style to the competence and commitment ofsubordinates. In effect, effective leadership requires that a person adapts his or her style ofleadership to the demands of different situations. This theory is used extensively in organizationalleadership training and development. As head of a unit or department in your organization howyou would deploy the Situational Leadership Theory.arrow_forwardCompany: Blue Cross Blue Shield Leadership style:Trait Theory, Behavioral Theory & Contingency Theory How can I Examine the various leadership styles I explored and how can I Explain the styles the 3 styles I considered and any supporting rationale for why you considering them. How can I Explain how Contingency Theory style will support sustainable organizational success. and How can I Explain how this style integrates the organization’s mission and vision. And How can I Explain how this style will increase value for stakeholders.arrow_forward
- For this assignment, discuss the topics below related to the future of leadership, the skills a manager will need to be effective, and what employees should expect in the future. In your opinion what are some of the trends that will impact the future of leadership? What skills will the future leaders need to possess and why? What will be some of the differences managers and leaders will face 10 years from now vs. today? How will employees' attitudes towards work and life change in the next 10 years?arrow_forwardThe authors, Kouzes &Posner, identified five leadership practices consistence behaviors through years of extensive research with thousands of participants. Discuss the section. "Credibility is the Foundation of Leadership" addressing the following questions: a. Do leaders really need to be honest, isn't it ok to lie a little, cover up facts, break promises because of circumstances? b. What are the social consequences of dishonest behavior? c. What are the "natural" consequences impact on self concept, trust, confidence, etc.? d. Can leaders really inspire? Isn't a job for the individual to inspire self? e. Provide an example of an inspirational leader you have known. How did he or she affect your emotions, hope, views?arrow_forwardWhat is Patrick explanation on leadership and mangement in his Motivation leadership change management: Patrick Dixon on leadership strategies, leadership styles and motivation tools, team motivation, war for talent and business strategy. What is David Logan talks about the five kinds of tribes that humans naturally form -- in schools, workplaces, even the driver's license bureau. By understanding our shared tribal tendencies, we can help lead each other to become better individuals? https://www.ted.com/talks/david_logan_tribal_leadershiparrow_forward
- In this discussion post we want to look at "character traits" for being a "good manager, leader and/or employee". Consider this question: As a leader/manager if your employees do not know what your stand for, why would they follow you? Please review the web story from CNBC on 7 skills of children who are successful. The seven traits/skills are 1) Self-confidence, 2) Empathy, 3) Self-control, 4) Integrity, 5) Curiosity, 6) Perseverance and 7) Optimism These 7 skills separate successful kids from 'those who struggle': Psychologist and parenting expert (cnbc.com) this is the link for article https://www.cnbc.com/2022/04/16/these-skills-separate-successful-kids-from-those-who-struggle-says-psychologist-parenting-expert.html Assignment Requirements Original Post After reviewing the story and your readings from Chapter 1, create a 300-word post on how these traits listed above would also relate to being a good manager/leader. You may embellish your post with other good traits as well…arrow_forwardExplain how Chief Wearing can exhibit a transformational leadership style in his role as police chief.arrow_forwardLIE #9: LEADERSHIP IS A THING Describe the best three leaders you know. What do they have in common? How do they differ? Has a leader you've chosen to follow ever let you down? What happened? Think about your very best experience of 'followership'. Describe as best you can what that leader gave you. What actions can you take to honor and refine your own spikes? Using at least 2 scriptures or quotes from a General Authority, why did people follow Jesus Christ when He was on the earth? Why do you follow Him now? TRUTH #9: WE FOLLOW SPIKES (because spikes bring us certainty) What's your biggest breakthrough from this chapter and explain your reasoning. Based on what you have learned this week, what will you do differently on Monday? (As a team member, as a leader, as a parent, partner, or friend?)arrow_forward
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Recommended textbooks for you
- Management, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College Pub
Management, Loose-Leaf Version
Management
ISBN:9781305969308
Author:Richard L. Daft
Publisher:South-Western College Pub