Kelsey Tiberi_7-2 Milestone TwoAdaptive Leadership Toolkit

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Southern New Hampshire University *

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530 -1

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Business

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Feb 20, 2024

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docx

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1 7-2 Milestone Two: Adaptive Leadership Toolkit Kelsey Tiberi Southern New Hampshire University MBA 530: Leading People & Organizations James Kanellos February 4 th , 2024
2 Business Problems The organizations most recent employee engagement survey revealed a 10% decrease of the combined overall employee satisfaction rating compared to four years ago, with only 24% of employees who reported that they do trust their supervisor, declining 21% over the same period. While the company acknowledges these specific leadership development focus areas rated in need for improvement, notably regarding social intelligence, emotional intelligence, and the interpersonal skills of effective leaders, the mutual agreement moving forward is to focus on the leadership development areas of strength as well. To address the current challenges faced within leadership, the following adaptive leadership toolkit is proposed. The adaptive leadership toolkit will offer a comprehensive set of resources, strategies and tools aimed at enhancing leadership effectiveness in these key focus areas. Supervisors will complete a self-assessment that will help them create their own personal development plan and use the SMART goal setting method to understand and improve their leadership skills for both their areas of strength and weakness. This toolkit will not only empower them to combat their weaknesses head on, but also capitalize on their strengths, resulting enhanced organizational operations and employee satisfaction. Current Strengths Analysis of the employee engagement survey highlights several strengths exhibited by leadership, such as the company strives to provide value to customers and the company cares about its customers. The survey results also conclude that employees feel the company provides fair and competitive compensation for employees, as well as a sense of fullfilment and purpose in their jobs. These responses indicate that leadership exhibits
3 exceptional customer service skills, and a deep understanding of client’s needs. The survey also depicts a commitment to providing value-added benefits and solutions to employees and effectively communicating the business goals ensuring everyone is clear of their duties and responsibilities. Since employees feel they’re pay is fair and competitive, they will feel more motivated to achieve their clearly defined business goals. These strengths play a pivotal role in enhancing and retaining customer and employee satisfaction. Continued development on effective communication and active listening will enable leaders to identify clients’ and employees’ specific needs, while fostering an environment of inclusion and understanding. Strategic thinking and innovative problem-solving will further contribute to delivering value- added benefits and services, that will exceed customer and employee expectations, drive loyalty and maintaining overall satisfaction. By leveraging these strengths, the company can cultivate a customer and employee-centric culture caring about employees just as much as customers, prioritizing their well-being that drives increased business results. Current Areas of Weakness The employee satisfaction survey has uncovered some concerning areas of weakness within leadership, specifically a lack of trust in supervisors, feelings of inadequate support and a lack of praise, reward, and recognition for achieving business goals. These issues undermine employee morale, engagement and overall organization performance. To address these challenges, leaders must prioritize building trust and fostering a supportive work environment. Leaders will need to develop their communication skills by being honest and transparent, practice active listening, and demonstrate empathy towards employees’ concerns and needs.
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