eCHCCSL002-Learner-Workbook-V1

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University of Melbourne *

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Feb 20, 2024

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CHCCSL002 Apply specialist interpersonal and counselling interview skills Learner Workbook

Page | 1 Table of Contents Table of Contents 2 Activities 3 Activity 1A 3 Activity 1B 4 Activity 1C 5 Activity 1D 6 Activity 1E 7 Activity 1F 8 Activity 2A 9 Activity 2B 10 Activity 2C 11 Activity 3A 12 Activity 3C 14

Page | 2 Activities Complete the following activities individually or in a group (as applicable to the specific activity and the assessment environment). Activity 1A Estimated Time 20 Minutes Objective To provide you with an opportunity to identify communication barriers and use strategies to overcome these barriers in the client-counsellor relationship. Identify three potential communication barriers and the strategies that you could use to overcome these. Too many distractions. We all Try to do too many things at once. If the environment in which you seek to communicate is noisy, phones ringing, people talking, etc, it is impossible to make your points. The same holds true if you take a phone call or are busy texting while someone sits across from you, hoping to share information or to hear what you have to say. Whenever your goal is to communicate, do in an atmosphere that is a " distraction - free " as possible. Overlooking cultural differences. These days, People are increasingly alert to the ways in which people differ in terms of culture, race, and religion. If your workplace is multicultural environment, it is crucial that you carefully inspect the language you use in your communications. Watch for anything that could be deemed insensitive or inappropriate. Not listening. Communications is more than just a business leader addressing his or her audience. Just as important is cultivating the art of active listening. How often do you find yourself mentally responding to what someone else is saying before they 've even finished talking? Focus on what others tell you, but also on how they express themselves in terms of nonverbal cues and body language.

Page | 3 Activity 1B Estimated Time 15 Minutes Objective To provide you with an opportunity to understand the client-counsellor relationship through selection and use of micro skills. How can micro-skills help you to work with the client in the counselling process? Because they provide a framework for connection, communication, and engagement, micro-skills may be of assistance to you when you are working with a client throughout the counselling process. They may also assist to provide a secure and encouraging atmosphere in which the client can investigate the range of emotions they are experiencing. Micro-skills can help you to work with the client in the counselling process by providing a framework for interaction, communication and engagement. They can also help to create a safe and supportive environment for the client to explore their thoughts and feelings

Page | 4 Activity 1C Estimated Time 20 Minutes Objective To provide you with an opportunity to integrate the principles of effective communication into work practices. As a workplace activity (or simulated activity), provide evidence of the principles of communication in your own workplace communications. Perform a short interaction with a client (person representing a client) to discuss a brief situation or to arrange a session activity. This activity needs to be observed by the trainer/assessor or third party. T his activity will be assessed as part of your Performance Assessment. You do

Page | 5 not need to complete it here. Activity 1D Estimated Time 20 Minutes Objective To provide you with an opportunity to recognise non-verbal communication cues. What can be observed from the client in order to help with your client communications? Facial expression Facial expression is the most important nonverbal communication. We can share a message of anger, surprise, disappointment, fear, or sadness simply through facial expressions, such as raised eyebrows or the shape of the mouth. Gaze As we talk, it can also provide us with details of our listener’s reactions to what we have said. Eye contact

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