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M7A1 – BUS222
Timothy Sollenberger
December 8, 2023
Leading a global project team that will address the need to recertify the organization to the ISO 9000 will be a large task that will take careful consideration of business cultures, and work hours while supplying enough flexibility to meet the timeline of five months. The project goal is to successfully obtain
the recertification to ISO 9000 across locations in Mexico, the United Kingdom, Italy, Taiwan, and Ukraine. The timeline is five months in length with the following needing to take place. Virtual meetings, internal audits, and refresher training. This document will detail the plan to incorporate all the noted countries, develop a meeting plan that allows full participation and alignment, and recognize proper business practices in each of the noted countries.
As the team lead it is important to identify and communicate the important business practices of
each of the represented countries. This section will note some of the important items for the team to know while moving through the project. Beginning in Mexico the idea of punctuality is not strictly adhered to and as a leader and team member would be important to set the standard for timeliness, so this cultural norm does not negatively
affect other members. Mexican team members would expect to build long-term relationships based on mutual trust. This may be difficult over a short-term project as this. As a result, taking an active role in facilitating team-building discussions is important (Morrison, 2023, pg. 317-319). Further, the Mexican people are risk-averse, and ‘expertise’ is less important than in other countries.
The next country to consider is the United Kingdom. Based on their preponderance for higher education and separation from the remainder of Europe, the United Kingdom is in some ways closed to outside information. Team members from the United Kingdom will seek well-established rules for everything. As such it will be important as the team lead to establish a charter and expectations for the team to work through. These members of the organization will expect punctuality and an oral agreement
that may be made via the telecommunications to be used will be considered binding (Morrison, 2023, pg. 536-539). Italians much like the Mexican team members will expect a good bit of effort to be put into strong, trusting relationships. As a rule, it will be more difficult to schedule the Italian members for appointments during their summer periods of July and August, and the likelihood that if a holiday is encountered the Italians will extend weekends to match it. Italians expect punctuality and to deal with people they know. Negotiating in Italy may seem slow compared to other countries (Morrison, 2023, ph. 270-272). As a result, it would behoove the team leader to construct an agenda for the team meetings and have a member who is accountable for keeping the team on track and in the designated one-hour time-space. This will meet the needs of the various team countries and can be used as a tactic to minimize the burden of a global team.
The Taiwanese have rapidly become one of the wealthiest and highest tech-related countries in East Asia through modernization. This alone should make it important for the team lead to identify and implement the proper technology to use for the meetings. There may be an opportunity to flex the Taiwanese members to assist with identifying the right technology to use. The Taiwanese team does have some importance on evening entertainment and would expect their morning engagements to be a bit later. This will be important to note when developing a schedule that accommodates the team members. Brute honesty is not something the Taiwanese team members will expect. This is something that could be discussed during a write-up on the various cultures to be shared before the beginning of the first meeting. Competition in Taiwan can be fierce as a team lead coming prepared to discuss all aspects of the work to be completed will be important (Morrison, 2023, pg. 496-501).
Ukraine brings with it a history and recent partaking in global conflict. Included in this history is a
note of a share of cyber-crime. This should not fully shape the participation of the team from Ukraine
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