SITXFSA005 Assessment 1 Template 2

elaborate a detailed analysis of the case study to support the agrument and provide evidence from the case

TO DO: Prepare a check sheet to analyze the data below from customer complaints, then prepare a list of recommendations that will address these complaints. Case:  Tip Top Markets is a regional chain of supermarkets located in the southeastern United States. Karen Martin, manager of one of the stores, was disturbed by the large number of complaints from customers at her store, particularly on Tuesdays, so she obtained complaint records from the store’s customer service desk for the last nine Tuesdays. June 1   out of orange yogurt  produce not fresh bread stale  lemon yogurt past sell date checkout lines too long  couldn’t find rice overcharged  milk past sell date double charged  stock clerk rude meat smelled strange  cashier not friendly charged for item not purchased  out of maple walnut ice cream couldn’t find the sponges  something green in meat meat tasted strange  didn’t like music store too cold  checkout lines…

Azril's Pizza Bagooz (APB) is a small dining and delivery Restaurant. APB's labor forces, selected from the local residents, are temporary and part time. APB is concerned with recent complaint, as tabulated on the following tally sheet, COMPLAINT TALLY Wrong topping Topping Stuck HH HH HIH I Wrong Size Pizza Late Delivey Wrong Crust Pizza no-show Pizza Eaten II Use this data to build a Pareto chart to help identify the "vital few" problems. Next, build fishbone diagram based on the most vital problem. Do come up with at least two (2) of the solutions for the vital problem.

Describe the similarities and differences between Total Quality Management (TQM) and Six Sigma quality-management techniques.

Total quality management practices and their impact on performance. Case study of Royal Jordanian Airlines ( Findings of the case study and suggestion. Word count 1000).

Section C- Case Study - Answer all Questions (2 x 3 marks = 6 marks) It's Too Little or Too Much? Khalfan Al Tawqi , HR specialist was working with SWIFT Company since 1998. The company is engaged in providing cosmetics and garments to various other business. SWIFT considered to be as one of the best main supplier in the market. Khalfan, throughout the years of his service with the company found that the company have progressed positively, and their financial performance looks very good. Despite the increments an increase in the salary he received during the years of his services, in 2019, Khalfan decided to recruit a fresh graduate candidate to be as HR specialist in his place before retirement. After selecting the new candidate, Khalfan start to train him on various aspects related to handling the job and understanding the role, duties and responsibilities. From the date you as new candidate handled this work , lots of complain raised in relation to employees salary and compensation…

DATA COLLECTION ON IMPACT OF CORONA VIRUS (COVID19) ON ORGANISATION STAFFING?

What is the Cp value of  a on-target 4.5 sigma process ?    a. 1.25 b. 1 c. 1.75 d. 1.5 e. 2

Case Study: Tropical Leisure Limited Tropical Leisure Limited has been making high quality Caribbean leisure wears for over twenty-five years, in old rented premises located in the heart of the Barbadian capital of Bridgetown. The company has a flexible labour force of about twenty employees and three directors, only one of whom, namely Mr. Grant, the managing director, is fully active in the business. The company specializes in leisure and swim wear garments. Their current range consists of tee shirts, shorts, skirts and bath suits in rich vibrant Caribbean colours and styles for men, women and children. The company capacity is 400-500 garments per week, depending on style and continuity of the production run, but additional floor space and machines could be brought in quickly to raise production levels to a maximum of 1000 garments weekly if required. Trade sources estimated that the Barbadian market was valued at US$ 1.5 billion in 2010 but since then inflation and recession has…

Case Study: Tropical Leisure Limited Tropical Leisure Limited has been making high quality Caribbean leisure wears for over twenty-five years, in old rented premises located in the heart of the Barbadian capital of Bridgetown. The company has a flexible labour force of about twenty employees and three directors, only one of whom, namely Mr. Grant, the managing director, is fully active in the business. The company specializes in leisure and swim wear garments. Their current range consists of tee shirts, shorts, skirts and bath suits in rich vibrant Caribbean colours and styles for men, women and children. The company capacity is 400-500 garments per week, depending on style and continuity of the production run, but additional floor space and machines could be brought in quickly to raise production levels to a maximum of 1000 garments weekly if required. Trade sources estimated that the Barbadian market was valued at US$ 1.5 billion in 2010 but since then inflation and recession has…

Define quality management.

In the design of their controls in year 1, Trinity relied on a practice-based, bottom up approach.  What were the strengths and weaknesses of this approach?  How effective was it?  What would you recommend they should have done differently?

1. The leader in the quality movement who recommended that organizations "eliminate numerical quotas for the work force and numerical goals for management.": A. Juran B. Ishikaw C. Crosby D. Feigenbaum E. Taguchi F. none of the above 2. The quality leader responsible for the term Total Quality Management (TQM): A. Juran B. Ishikawa C. Crosby D. Feigenbaum E. Taguchi F. none of the above 3. The quality leader most associated with the concept of robustness: A. Juran B. Ishikawa C. Crosby D. Feigenbaum TOTAL QUALITY MANAGEMENT-MBA EXAMINER:GAT

Briefly describe the differences between traditional quality management and TQM and why TQM is better?

Discuss the Concept of Total Quality Management (TQM) and its importance in SCOM

Case study of the company     SAFETY FIRST LIMITED (Safety First) is a small, privately-owned UK limited company, led by its founder, Bianca Devayne, and occupies an industrial unit in the Northeast area of Wolverhampton, where all the company’s staff are based. The company currently employsfifteen staff in the following roles:   1 x Owner-Manager: Bianca Devayne. 1 x Administrator/Receptionist. 1 x Finance Manager;1 x Marketing Assistant. 1 x Operations Manager. 1 x Human Resources Assistant. 7 x Picking and Packing Operatives. 1 x Delivery Driver 1 x Cleaning Operative.     Safety First supplies businesses with personal protective equipment (PPE) for catering, childcare, health care and social care purposes. Although the company does not produce PPE, the large warehouse unit owned by the company allows staff to store large quantities and use part of their space for packing once orders are received. As a result of the 2020global pandemic (Covid-19) demand for the sort of products…