mba530module9project

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Southern New Hampshire University *

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530

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Business

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Jan 9, 2024

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docx

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13

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1 9-1 Project Communication Strategy for Adaptive Leadership Toolkit Tod Daniels MBA 530 Prof Michael Stutler 11-19-23
2 Business Problems The organization is currently facing mixed results when it comes to the employee engagement survey. Although the company is viewed as having a strong focus on customer quality and satisfaction by their employees, they are lacking in leadership. Trust in management has lowered over the past years. When employees have distrust in management, they are less invested in the overall outcomes of the company. This can result in slowed production and thus lowers productivity. (Capozzi, 2017) Utilizing the adaptive leadership toolkit will allow the organization to understand the competency of their leadership/supervisors. The organization will be able to identify shortcomings in leadership and create a custom training plan in order to strengthen the supervisor’s skills. Leadership Strengths Based on the employee satisfaction survey, employees feel safe in their environment and have a strong commitment to customer satisfaction. They also have a sense of pride in working for the organization. Leadership is doing a good god of modeling the way when it comes to the importance of customer satisfaction. The organization is effectively communicating to their employees their dedication to their customers. This is shown in the survey results as employees gave the highest scores to “Constantly strives to provide value to clients and customers”. The organization has done a great job maintaining a clean and safe environment for their employees. A study by Oxford University showed that safe work environments increase happiness, reduces illness and lowers anxiety (Media, 2022). Leadership Weaknesses
3 Based on the employee satisfaction survey, there are a couple of weaknesses that need addressed. There seems to be a big disconnect between supervisors and employees. Survey results show that employees do not trust their supervisors. This is reflective in the job satisfaction focus area. It seems that supervisors have more of a transactional mindset rather than a transformational mindset. In today’s environment this is unacceptable. Supervisors need to be able to adapt am adaptive mindset and allow employees the autonomy to make decisions that affect the outcome of the work they are doing. This would allow the employees to gain a sense of ownership in their work. Employees having a sense of ownership positively affects their attitudes in satisfaction and commitment to the organization and encourages them to be more productive (Gino, 2017). There is also a lack of rewards and recognition within the organization. This is reflective in the reward/recognition and taring/development focus areas of the survey. If the organization and the supervisors were to encourage the heart and recognize employees for their accomplishments, it would help foster a sense of family and togetherness. Others may see this happen to other employees and become motivated to do better so they too can get recognized. Personal Development Plan The importance of including a personal development plan as an exemplar in the adaptive leadership toolkit helps with self-awareness and future improvements. This can also help with identifying issues within the organization. The personal development plan can act as a motivating tool and a road map towards self-improvement.
4 Utilizing SMART goals allows the user to set realistic objectives and goals that they want to target. This allows users to narrow down and organize specific actions needed to obtain goals. This can help transform weaknesses into strengths. Leadership Styles The personal development plan and SMART goal setting would allow leaders to become more self-aware of their weaknesses and strengths. It can also allow the leadership to become more aware of how their actions can affect their employees. Following through with these two useful tools can help encourage the leaders to be more adaptable in the way they approach employees. This can help develop the skills necessary to foster a cultural change within an organization. Adaptive Leadership Toolkit In order to gain buy-in, the adaptive leadership toolkit should be communicated clearly to all employees.  Management needs to ensure they are modeling the way for change.  Therefore, all management needs to be onboard and show unity towards achieving the same objectives.  Also, management needs to allow the employees to have a voice in the outcome.  Leadership needs to ensure they are listening and providing feedback to their employees throughout the process. Leadership should also incorporate employee ideas into the strategy (D’Angelo, 2023).  This helps create a great company culture.  When employees don’t feel heard their morale decreases and productivity soon follows. To ensure this communication strategy is sustainable long term, a dedicated team should be formed in order to continually evaluate its effectiveness.    The monitoring team should be made up of individuals from a variety of teams within the organization.   It is
5 important for all teams to feel heard. This team should conduct regular checkpoints and surveys to gauge the effectiveness of their leadership’s communication.  Adaptive and creative learning sessions would help keep the strategy fresh in employee’s minds.  Adjusting meetings and continuous learning from monotonous PowerPoint to interactive gatherings help garner a sense of unity and teamwork.  Leadership Skills and Behaviors Leadership behaviors the organization needs to improve upon are enable others to act and encourage the heart. The survey results showed a clear disconnect between the employees and supervisors. This seems to indicate that morale is low. When employees have distrust in management, they are less invested in the overall outcomes of the company. This can result in slowed production and thus lowers productivity. (Capozzi, 2017) Current survey shows that employees do not see their supervisors as trustworthy. By enabling others to act, supervisors are showing trust in their employees. This would lead to a sense of ownership by employees who feel they have a real say in what happens in the workplace. This helps foster pride in employees which increases job satisfaction. Another big motivator for employees is being recognized for their work. By encouraging the heart and recognizing employees for their accomplishments it creates a sense of family and togetherness. Others may see this happen to other employees and become motivated to do better so they too can get recognized. A few leadership skills that I would recommend are effective listening and clear communication. It is clear employees do not think their supervisors respect them. This could be
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