Assessment Task 1 - Knowledge Questions_ Attempt review

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11/30/23, 1:54 PM Assessment Task 1 - Knowledge Questions: Attempt review https://qlearning.com.au/mod/quiz/review.php?attempt=1006755&cmid=34350#question-1022701-3 1/20 SIT40521 | SITHKOP015 Design and cost menus Dashboard My courses SIT40521 | SITHKOP015 Design and cost menus Assessments Assessment Task 1 - Knowledge Questions Assessment Task 1 - Knowledge Questions Back to course Started on Thursday, 30 November 2023, 1:53 PM State Finished Completed on Thursday, 30 November 2023, 1:54 PM Time taken 14 secs Marks 16.00/16.00 Grade 10.00 out of 10.00 ( 100 %) Question 1 Correct Mark 1.00 out of 1.00 Question 1 – Techniques to source information You have been tasked with developing new menus for your organisation. To do this, you must research foodservice trends, market preferences and customer preferences. To compile the information you need, what techniques can you use? Select the three (3) most appropriate responses a. Conduct research online into foodservice trends b. Review industry reports to identify trends and key market statistics c. Go to your local library to access historical food service practices d. Review internal information such as customer profiles, sales data, and feedback e. Ask your colleague what they believe your customer's preferences are f. Copy what your competitors are doing Your answer is correct. Get Support
11/30/23, 1:54 PM Assessment Task 1 - Knowledge Questions: Attempt review https://qlearning.com.au/mod/quiz/review.php?attempt=1006755&cmid=34350#question-1022701-3 2/20 Question 2 Correct Mark 1.00 out of 1.00 Question 2 – Source information on foodservice trends, market preferences and menu performance Sourcing quality information is critical to determine foodservice trends, customer preferences and when seeking feedback on menu performance. Match each information source below to the correct definition. Choose from these options: Customer discussions and surveys Internal experts Strategic plan Feedback Staff evaluations Market research Staff discussions and meetings Social media Sales data Information source Definition A highly accurate source, where information is particular to the group providing the responses from a customer’s perspective. Useful to inform choices and food preferences. They bring institutional knowledge rarely found in others from the outside. This knowledge comes from experience and can even be focused on a certain aspect of the organisation and its operations. They have a broad understanding of the market, its challenges, and shortcomings. In addition, they know how the market works for their organisation. They can identify shortcomings in the operations, which can include strategies and communication. Organisations must make decisions about customers and the direction they wish to take their business in. This includes the type of business, who their customers are and what they want and how the business will meet those needs e.g., types of cuisine, the kind of service including staff and staffing levels etc. Customers will offer comments, and other information about their experience, their enjoyment what they want. This can be written or verbal and must be used to improve menus and other services. Each recipe/dish will need to be evaluated. There is no substitute for watching how people react to the menu, dishes when they arrive and what is left behind, these people in the organisation have a great deal of information on their customer needs and preferences This can be done internally or externally; both provide information about the customers and their needs and expectations and details on how the business can meet those needs. It involves data from a range of sources to provide information on market needs and can include customer preferences, including cuisine and style of service, competitors, trends and how they impact. Market research will usually include a range of key statistics that can form the basis of thorough analysis and can assist with strategic decision-making. Customer discussions Internal experts Strategic plans Feedback Staff evaluation Market research
11/30/23, 1:54 PM Assessment Task 1 - Knowledge Questions: Attempt review https://qlearning.com.au/mod/quiz/review.php?attempt=1006755&cmid=34350#question-1022701-3 3/20 Information source Definition These people in the organisation have a great deal of information on customer needs and preferences as they are the ones who interact directly with the customers. During these discussions and meetings, information relating to common complaints, customer requests and other useful information can be identified. Comments on social platforms such as Facebook, Instagram, TripAdvisor and other review platforms can provide useful information relating to what is working well and what needs to be improved. Customers often use this type of communication method to complain and to give compliments to businesses. This type of information can be very useful when determining how well a business is performing in comparison to previous sales periods or in comparison to projected sales. For example, if a café was to launch a new menu and the sales decreased, this could indicate that customer preferences are not being met. Likewise, if after a new menu was launched, the business experienced a substantial sales increase, this could indicate that customer preferences have been met or exceeded. Staff discussions and Social media Sales data Your answer is correct.
11/30/23, 1:54 PM Assessment Task 1 - Knowledge Questions: Attempt review https://qlearning.com.au/mod/quiz/review.php?attempt=1006755&cmid=34350#question-1022701-3 4/20 Question 3 Correct Mark 1.00 out of 1.00 Question 3 – Data types when sourcing information and seeking feedback From the options listed below, determine whether the information sourced would be qualitative or quantitative. Technique/method Customer discussions Customer surveys with comments sections and open-ended questions Customer survey with rating scales only Social media comments and reviews Social media surveys with rating scales or yes/no questions Market research which includes statistics Staff discussions and meetings Sales data Qualitative Qualitative Quantitative Qualitative Quantitative Quantitative Qualitative Qualitative Your answer is correct.
11/30/23, 1:54 PM Assessment Task 1 - Knowledge Questions: Attempt review https://qlearning.com.au/mod/quiz/review.php?attempt=1006755&cmid=34350#question-1022701-3 5/20 Question 4 Correct Mark 1.00 out of 1.00 Question 4 – Current and emerging food service trends Match each current/emerging food service trend to the correct overview. Choose from the following options: Contemporary eating habits Media influence Cultural and ethnic influences Seasonal influences Major festivals and events Social media Alternative citrus Veggie-Focused dishes and protein alternatives New types of greens Health and wellness foods Trend Overview Food trends change over time, increasing changes like sustainability and home grown are having an impact on our recipe choices. Vegan, vegetarian, ketogenic, and healthy options are trends no one can afford to ignore. Fruits and vegetables grow at certain times of the year. Recipes developed to take advantage of this not only manage costs but understand the way to create sustainable practices. For example, fresh asparagus is great to have on the menu in Spring it is plentiful, local, and cost effective. The media consists of campaigns aimed at communicating messages with the hope of influencing potential consumers. Research has revealed that people as young as 6 can recall content advertised watching television. Alarmingly not only do they remember, it also significantly influences their food preferences. The media easily persuade consumers’ views and their food choices by exposing or not exposing them to specific food information. This trend has given consumers the power to spread information to hundreds, if not thousands, of people in a matter of seconds. For the restaurant industry, which relies heavily on reviews and recommendations, this means every customer now has the power of a well-acclaimed critic. Instagram, blogs, and other social sharing platforms allow everyone to be a “foodie.” Publicists no longer control the reputation of a restaurant; customers do. Learning about the needs of our diverse audiences of diners is a critical part in creating a recipe and menu which appeals to a the right range of customers. Customers prefer to eat in establishments with an array of food choices from different places. So many different locations offer choices which suit diners of all kinds Food is an important part of any celebration in all nations of the world, regardless of culture or religion. It can unite and strengthen community bonds and helps to maintain a common identity among a group of people. Different countries use food in different ways to help celebrate special occasions like Christmas, New Year, weddings and birthdays. Contemporary eating Seasonal influences Media influence Social media Cultural and ethnic in Major festivals and ev
11/30/23, 1:54 PM Assessment Task 1 - Knowledge Questions: Attempt review https://qlearning.com.au/mod/quiz/review.php?attempt=1006755&cmid=34350#question-1022701-3 6/20 Trend Overview Common go-to citrus fruits have been lemon, lime and orange; however, chefs are now using lesser-known fruits such as kumquat, yuzu, pomelo, and citron. These items provide sourness, as well as a unique flavour that is new to many customers. There has been a significant growth in the vegan, vegetarian, and eco-friendly movements; therefore, many customers are not consuming traditional protein sources such as meat and are seeking veggie-centred main courses as well as other sources of protein including beans, lab-grown meat options, insect protein and plant milk. Kale has been a go-to leafy green in restaurants for several years; however, there are new types of greens emerging, such as dandelion greens, amaranth, and sorrel. There are a growing number of customers seeking food that tastes good, as well as fuels their body, such as foods with adaptogens. Adaptogens are foods that claim benefits such as stress relief, boosts of energy, and fatigue relief. Furthermore, fermented foods and probiotics, such as kimchi and kombucha, can be expected to be found in restaurants. Alternative citrus Veggie-Focused dish New types of greens Health and wellness f Your answer is correct.
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