4. (Scenario Based Question) Your response to Dolly's Phone Call "Hello love, my name is Dolly Parsons and I am having problems looking at my account details on this Monzo button app thing on my mobile telephone handset. I really need access to my pension so I can go shopping for groceries. Gosh I really miss the days of visiting a bank and speaking to a person and drawing out my money. (**anxious**) Please help me, I have been trying for 30 mins and I can't open it up and the shops will be closing soon. My grandson has set me up an email address on my new computer, which I have written down - dollyparson45@gmail.co.uk Please help me!" (Write your response to the customer as if you were a COp at Monzo who had just picked up a call from Dolly, for example “Hi Dolly...")

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Breakeven Analysis

Break Even Analysis is a term used in business, cost accounting and economics. It refers to a point where the total cost incurred becomes equal to the total revenue earned. Break Even Analysis determines the number of units to be sold to earn the revenue required to cover the total costs. Total cost is a sum total of fixed and variable costs.

Process analysis

The term process analysis can be defined as breakdown of production process into different phases that converts inputs into output. A series of routine activities are incorporated using organizational resources with a view to achieve operational excellence.