Summative Assessment 8

What nature of service does resorts and casino has? How and why?

D. Explain the advantages of digital radiology in terms of: I. image quality ii. time saving iii. Image storage and transport iv. Cost savings and increased profits v. follow-up radiology E. Explain the disadvantages of digital radiology in terms of: I. staff training ii. equipment costs Put reference

(a) A computer repair shop had received a number of complaints on the length of time it took to make repairs. The manager responded by increasing the repair staff by 10 percent. Complaints on repair time quickly decreased, but then complaints about the cost of repairs suddenly increased. Oddly enough, when repair costs were analyzed, the manager found that the average cost of repair had actually decreased relative to what it was before the increase in staff. What are some possible explanations for the complaints, and what actions might the manager contemplate? (b) How do you relate inspection, cost, and quality? (c) An automatic filling machine is used to fill 2-liter bottles of cola. The machine’s output is approximately normal with a mean of 2.0 liter and a standard deviation of 0.024 liters. The output is monitored using the mean of samples of 36 observations.i. Determine upper and lower control limits that will include roughly 95 percent of the sample means when the process is in…

How to create service audit for an organization including the 7Ps of Marketing

Seven Essential Elements of An Effective Compliance Program include: Question 21 options:   A-Establishing Compliance Standards of Conduct and Procedures   B-Overall Compliance Program Oversight   C-Due Care in Delegation of Authority   D-Monitoring and Auditing Systems   E-All of the Above

Question No 3:   Rectify the error if any in the following in-text citation based on APA guidelines.   Perceived risk, which is defined as an individual’s degree of expected uncertainty associated with the result of using a certain technology (Tan and Lau, 2016). It includes five main groupings: service performance, monetary, time, societal and security risks (Jacoby and Kaplan, 1972; Mha, 2015). Perceived risks in turn increase consumer hesitation and generate negative attitudes toward a service (Kalaiarasi and Srividya, 2012). This breeds a sense of anxiety and unease that in turn decreases the perceived value and usefulness of a technology, thereby diminishing adoption intentions (Kumar, Arcand, Tai, 2012). Indeed, as stated by (Kazi and Mannan, 2013), electronic banking applications are associated with high perceived risks because consumers fear the exchange of personal financial information and services through online applications Moreover, studies have indicated that a high…

What is quality service management

Rules and Regulations issued by various administrative agencies probably have the greatest impact on businesses.   Question 2 options:   a) True   b) False

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How might safety and security information be provided to customers?

Association Rules for Bookstore Transactions. Leggere, an Internet book retailer, is interested in better understanding the purchase decisions of its customers. For a set of 1,604 customer transactions, it has categorized the individual book purchases comprising those transactions into one or more of the following categories: Novels, Willa Bean series, Cooking Books, Bob Villa Do-It-Yourself, Youth Fantasy, Art Books, Biography, Cooking Books by Mossimo Bottura, Harry Potter series, Florence Art Books, and Titian Art Books. Leggere has conducted association rules analysis on this data set and would like to analyze the output. Based on a minimum support of 10% and a minimum confidence of 50%, the table below shows the top 10 rules with respect to lift ratio. LO 7 Explain why the fourth rule on the list is not helpful although it has 100% confidence and lift ratio of 1.861. Explain how the confidence of 55.6% and lift ratio of 1.851 was computed for the rule "If a customer buys a novel,…

5 You are a midlevel manager at a major metropolitan hospital and are responsible for capturing and reporting statistics regarding the cost and quality of patient care. You believe in a strict interpretation when defining various reportable incidents; as a result, your hospital's rating on a number of quality issues has declined during the six months you have held the position. Your predecessor was more lenient and was inclined to let minor incidents go unreported or to classify some serious incidents as less serious. The quarterly quality meeting is next week, and you know that your reporting will be challenged by the chief of staff and other members of the quality review board. How should you prepare for this meeting? Should you defend your strict reporting procedures or revert to the former reporting process for the "sake of consistency in the numbers," as several people have urged?

Number 2. 3. 4. Question or Statement Commercial or civil disputes with a value less than 100 million L.L. are ma presented at A) The single judge in the first instance court B) The Court of Appeal C) The Supreme Court D) The Chamber in the first instance court What are the 3 distinct functional bodies of the state? A) The police, the executive and the judiciary B) The armed forces, the executive and the judiciary C) The civil Service, the executive and the judiciary D) The legislative, the executive and the judiciary Every law must be published in A) A magazine B) Local newspaper C) Official gazette D) The social media If a law contradicts with the rules of an international treaty; Which one is r powerful and should be applied? A) The law B) The international treaty C) It does not matter because both have equal power D) None is applied

How a customer measures the service delivery of an organization?

Research paper introduction on the topic: Customer repurchase intentions and firm performance

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How is operational risk (human error) mitigated by the compliance department

Explain 3 best customer service practices and how they can expand a business

Does any part(s) of the Florida Public Health utilize Certificate of Need (CON) regulations? Are there any neighboring states which do so? How does, if they do, CON regulations ensure an adequate supply of healthcare resources? Does the utilization of the CON provide citizens of any of those states with high quality healthcare?

How can I match the term with its defin

Question 5 Discuss the social and physical dimensions of the services encounter,explain how marketers can use these dimensions to improve the quality of the service encounter.

Situation 2: The Acme Warehouse Company received a consignment of 20ft lengths of 3in diameter stainless steel pipes. Acme had never handled pipe as part of their warehousing operation. The forklift truck operator assigned to this job used the truck's forks as a ram to load, handle, and unload the pipe. Inspection of the pipe by the owners revealed that the forks were bending and damaging the pipe.  Question/s: Suggest several alternative methods for eliminating the problem of pipe damage. From a cost and ease in application standpoint, select one alternative solution for adoption.

30 Specify 2 contributions from the employees side and 2 inducements from the organization. * Enter your answer

Is it ethical for the restaurant to charge the customer when the customer did not show up for reservation? On the other hand, should restaurants be held liable for damages for not honoring the customer reservation?  Please answer correct explain plz asap

Explain 3 advantages of inseparability in customer service

What exactly are Quality of Service metrics? What is the significance of Quality of Service metrics?

how can I analyse my findings for question 4&5?

Example of a research topic on customer service