MBA 620 Module8ESCOURSEHERO

.docx

School

Southern New Hampshire University *

*We aren’t endorsed by this school

Course

620

Subject

Business

Date

Jan 9, 2024

Type

docx

Pages

3

Uploaded by EarlGooseMaster627

Report
Module 8 Executive Summary 1 Module 8 Executive Summary Southern New Hampshire University MBA-620 Measuring Success in an Organization August 21, 2023 Executive Summary
Module 8 Executive Summary 2 TransGlobal is in the process of acquiring Company B. After further researching the company, it was discovered that Company B has been experiencing difficulties over the past few months. Company B aircraft have been grounded due to technical problems. This action has caused a ripple effect in Company B's financials and their ability to adhere to FAA regulations. Since the company grounded their aircraft, their revenue decline 10% during the past month. The longer the aircraft stay grounded the more the revenue will continue to take a hit. It was suspected that the aircraft were experiencing technical issues. These issues go against FAA regulations and add over $80,000 to the operation cost. The executive summary will discuss the impact of the grounded flights on things other than revenue, how it affects my initial evaluation, recommendations, and additional information. Factors other than Revenue These incidents have caused concerns, and Company B has struggled to defuse the situation. Previously we identified how the balanced scorecard could be used to identify important KPIs’. The customer category was a focus. However, customers have complained about the ground crew's lack of movement and how they reacted to the problem. This does not help with the SES of building partnerships between the company and customers. The lack of safe flights and personnel handling of the issue will decrease the customer's desire to utilize the company. Initial Performance Evaluation Company’s B initial evaluations were lacking, this did not help the company. They had issues with customer loyalty, due to personnel, lack of amenities, and plane cleanliness. Their insufficient rating does not look great now that they have FAA violations. The
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
  • Access to all documents
  • Unlimited textbook solutions
  • 24/7 expert homework help