Developing a Business Plan: Meeting Stakeholders & Objectives

2: Developing a Business Plan Complete the next section before meeting with relevant stakeholders. Plan to meet with relevant stakeholders (at least two) Who will you meet with? How will you demonstrate your ability to:  lead others  facilitate group interaction  influence the direction of the outcomes  present information/seek advice? Meeting with the stakeholders: a.team The meeting will be held in the designated area, c Meeting the team will be presented in the formal an emails, chats (informal), text messages (informal) a room, by opening discussion, by presenting the bus feedback from the stakeholders b.supplier and vendors The meeting is presented on Powe that the team goes in the way we need but not dem Schedule meeting Insert a screen shot showing the meeting in your calendar. Insert a screen shot showing that the meeting invites has been sent to meeting participants. BSBOPS601 | Develop and Implement Business Plan | Project Portfolio I V2.0 | May 22Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 0287765

Complete the next section after you’ve met with relevant stakeholders. Note: If your meeting was not viewed in person by your assessor, attach proof of the meeting to this section of the portfolio. Performance and productivity targets. Summarise the agreed performance objectives and measures for your Business Plan. What are the agreed key result areas (at least three)? What are the agreed productivity and performance targets (include at least one financial indicator such as revenue)? a.Review and evaluate pre-existing strategic b.Analyse and interpret business vision, mis c.Review market requirements, profile custo d.Develop performance objectives and meas e.Identify financial, human and physical reso f. Consider any permits or licences that may BSBOPS601 | Develop and Implement Business Plan | Project Portfolio I V2.0 | May 22Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 12

Business Plan. Business Plan for: AKBAR’s FAST DELIVERY Duration of Plan 2022 – 2023 Business Description AKBAR’S FAST DELIVERY has been established as a courier company that has been providing service since 2 years in the New South Sales. The main activity of the company is to provide the deliver medium to large size packages across metropolitan Sydney. Currently the company has built a solid reputation over the past 2 years, and this has been reflected in their growth and profit margins. The owners of the company want to run the business staying in the safe side and they want to create a success with a small, experienced team, close personal ties with clients and a reputation for reliable, low cost service. Moving forward, their vision for the company is to retain those strengths and core values through any expansion process. The company also develop and implement a business plan has sufficiently stable and experienced, and in a financial position to expand the business without risk to their current financial stability or reputation in the current stage. The company is currently unable to meet this demand in some of the regional areas and therefore some potential clients have been lost. This became a motive to expand operations for both financial and customer service reasons . Products, services and/or initiatives Their primary business function is delivering medium to large size packages across metropolitan Sydney. The business product/ services that a fast track courier is providing is to:

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a.Provide the delivery service across metropolitan Sydney and the suburbs b.Provide fast courier service c.Provide good customer service Productivity and performance objectives and measures What are the performance and productivity targets (including financial indicators) to address the key aspects? How will the targets be monitored and measured (i.e., what is the performance measurement system for the target)? Product/Service/Initiative Target Measurement system Provide the delivery service across a. Maintaining position and stability in the city of Sydney Customer’s satisfaction form/surveys Social media feedback stars BSBOPS601 | Develop and Implement Business Plan | Project Portfolio I V2.0 | May 22Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 13 metropolitan Sydney and the suburbs b. Reaching out the closest suburb Com Provide fast couriers services Adding more vans and trucks to increase Wide

the productivity Cust Good customer services Provide training to the personnel about safety and customer’s expectation Surv form Resource requirements What financial resources are required for the Business Plan to be implemented? Your financial resources are money available for spending. Typically this includes cash, l resources should include enough cash or cash-equivalent assets to keep you afloat for th What physical resources are required for the Business Plan to be implemented? With the expanding of the business, the company is planning to cut down the cost and ma minimize the cost, the strategy going forward is to remove the need for two drivers per tru back of each truck, at a cost of $10,000 per truck. Manual systems of recording were repl the details of each delivery. Which human resources are required for the Business Plan to be implemented (including The success of an organization is heavily reliant on the talent and strength of its employe hiring of experienced professionals with track records of excellence within their area of ex ensures that the mission and goals of the company will be carried out efficiently and with Strong team members can be recruited using a variety of methods. Staffing agencies and search firms specialize in placing talent of all levels within every industry. An alternative is employees through referrals from individuals whose judgment is trusted Regulatory requirements What are the regulatory requirements for the Business Plan and its related operations? a.Employment laws The company should have legal obligations when employ people. Th correct wages, abide by work health and safety (WHS) regulations and codes of pr compensation insurance for each employee, not act in a way that may seriously da mental distress or humiliation, comply with any working with vulnerable people or c

b.Marketing compliance Comply with relevant regulations when marketing your products don’t mislead your customers. These regulations include laws on advertising, BSBOPS601 | Develop and Implement Business Plan | Project Portfolio I V2.0 | May 22Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 14 signage, spam, pricing, licencing for using music in your advertising or even playing musi c. Terms and condition If business operates digitally, you may need to include your policies on your website. The terms and conditions, Privacy policy, Returns policy. Terms and conditions help establish website. As your customers may not interact with you directly before purchasing a produc a contract between you and the customer Marketing strategy What marketing strategy will you follow to achieve your Business Plan? a.Online marketing b.Websites provided c.Ads in the social media d.Discount for the spent for $200 above BSBOPS601 | Develop and Implement Business Plan | Project Portfolio I V2.0 | May 22Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 15 Implement the Business Plan.

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Communicate the Business Plan Insert a screen shot of your draft email to relevant stakeholders. Confirm that skilled labour is available to implement the plan How have you confirmed that skilled labour is available? Attach proof of your confirmation (e.g., highlighted work schedule and staff list). Staff Position Adith Marketing m Yose Operational Iik maulana Driver 1 Ridwan Driver 2 Richard Driver 3 Rini Admin 1 Mersy Admin 2

Siti fauziah Admin 3 Winda Stockist BSBOPS601 | Develop and Implement Business Plan | Project Portfolio I V2.0 | May 22Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 16 Indah Stockist Attach: Meeting (if not viewed in person by your assess was used) ☐ BSBOPS601 | Develop and Implement Business Plan | Project Portfolio I V2.0 | May 22Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 17

Section 3: Implementing and monitoring a Business Plan BSBOPS601 | Develop and Implement Business Plan | Project Portfolio I V2.0 | May 22Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 18 Assume that your business premises and/or staff have been exposed to COVID-19 and you have been required to shut down and isolate for two weeks.

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Report system failures and variances promptly. Report the variance to all relevant people promptly Insert a screen shot of how you reported the variance to all relevant people (or attach as proof to this section of your portfolio). Assume a period has passed and your Business Plan has been implemented. Your assessor will have provided you with simulated

information to monitor, review and evaluate your Business Plan. Report on key aspects of the business. Report on key aspects of business for AKBAR’S FAST DELIVERY 5/8/2022 Summary of business performance What are the business results? The financial objective of the company is to increase the sales from $17 million to $22 mil estimated net profit to 3.2 million which is 1.9 million at present. The company also has th $200,000 per annum and the administrative cost of 100,000. With the expansion the com increased by $2.2 million whereas the labour cost is estimated to be same. The main aim of the company is to bring maximum number of clients to its business. To s should provide the excellent services to the client. AKBAR’S FAST DELIVERY courier se service by extending its services over the regional areas. The company is aiming to meet the employee performance goals by the proper utilization truck, fast track is aiming to save one employees which require two at the moment Evaluation of results How have key aspects performed against the performance and productivity objectives? As the result, the key aspects are performed well with the performance and the objectives Some areas are having problems, but under control and maintained well as soon as it is f mistakes made. Performance indicators Are the financial indicators realistic and achievable? The KPI’s set is realistic and achieve able, since the markets are fluctuates. The compan customers per month” is still realistic and achieveable. The KPI’s will reflect from every st What changes do you suggest (at least one)?. Suggest changing in the operational area, need to adapt depends on the needs on the fie office. Changes that needed is coming from the operational staff as a recommendation to BSBOPS601 | Develop and Implement Business Plan | Project Portfolio I V2.0 | May 22Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 19

Legislative compliance How have legislative and regulatory requirement been adhered to?. The legislative and regulatory applied in the company as been doing well, we have 3 adm ensuring salary on time and provide fairness in the company. Creating sustainable environmental in the office is also working and doing well, recycle pa Underperformance Are any staff members underperforming? Stockist staff are underperforming, we have 3 stockist that is working for 12 hours a day, though the company paid for the extra hours. Tired and anxiety can be the cause of the u Which areas do they need to improve in? To improve, the company needs to adding more staff, or apply for the casual staff in the o the employees. Strengths and weaknesses of the Business Plan Identify any strengths and weaknesses of your Business Plan. The business plan strength are in the various option that the company have. Identification employee. Team management is also can be the strength of the business plan. The team environment of the company is healthy and strong despite of the multicultural deviation. Variations Summarise any variations required to the Business Plan (at least one). Planned : providing 10 trucks to the operational area to ensure fast/ontime delivery Actua budget and cost Review Processes Establish ongoing review processes for the Business Plans. 6 trucks are going to the operational area, we are required at least 10 of drivers that work

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In the order to maintain that situation, the company has opened a job vacation through so recommendation is preferred by the company because of the trust we can gain from refer Updated Business Plan to address variances and refine performance indicators. BSBOPS601 | Develop and Implement Business Plan | Project Portfolio I V2.0 | May 22Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 20 Business Plan for: AKBAR’S FAST DELIVERY Duration of Plan: 2022-2023 Business Description: AKBAR’S FAST DELIVERY has been established as a courier company that has been providing service since 2 years in the New South Sales. The main activity of the company is to provide the deliver medium to large size packages across metropolitan Sydney. Currently the company has built a solid reputation over the past 2 years, and this has been reflected in their growth and profit margins. The owners of the company want to run the business staying in the safe side and they want to create a success with a small, experienced team, close personal ties with clients and a reputation for reliable, low cost service. Moving forward, their vision for the company is to retain those strengths and core values through any expansion process. The company also develop and implement a business plan has sufficiently stable and experienced, and in a financial position to expand the business without risk to their current financial stability or reputation in the current stage. The company is currently unable to meet this demand in some of the regional areas and therefore some potential clients have been lost. This became a motive to expand operations for both financial and customer

service reasons . ? Products, services and/or initiatives Their primary business function is delivering medium to large size packages across metropolitan Sydney. The business product/ services that a fast track courier is providing is to: a.Provide the delivery service across metropolitan Sydney and the suburbs b.Provide fast courier service c.Provide good customer service Productivity and performance objectives and measures Product/Service/Initiative Target Measurement system Provide the delivery service across metropolitan Sydney and the suburbs c. Maintaining position and stability in the city of Sydney Reaching out the closest suburb Customer’s satisfaction form/surveys Social media feedback stars Comments in the social media BSBOPS601 | Develop and Implement Business Plan | Project Portfolio I V2.0 | May 22Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 21

Provide fast couriers services Adding more vans and trucks to increase the productivity Wide Custo Good customer services Provide training to the personnel about safety and customer’s expectation Surve form Resource requirements What financial resources are required for the Business Plan to be implemented? Your financial resources are money available for spending. Typically this includes cash, l resources should include enough cash or cash-equivalent assets to keep you afloat for th What physical resources are required for the Business Plan to be implemented? With the expanding of the business, the company is planning to cut down the cost and ma minimize the cost, the strategy going forward is to remove the need for two drivers per tru back of each truck, at a cost of $10,000 per truck. Manual systems of recording were repl the details of each delivery. Which human resources are required for the Business Plan to be implemented (including The success of an organization is heavily reliant on the talent and strength of its employe hiring of experienced professionals with track records of excellence within their area of ex ensures that the mission and goals of the company will be carried out efficiently and with Strong team members can be recruited using a variety of methods. Staffing agencies and search firms specialize in placing talent of all levels within every industry. An alternative is employees through referrals from individuals whose judgment is trusted Regulatory requirements

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What are the regulatory requirements for the Business Plan and its related operations? a.Employment laws The company should have legal obligations when employ people. Th correct wages, abide by work health and safety (WHS) regulations and codes of pr compensation insurance for each employee, not act in a way that may seriously da mental distress or humiliation, comply with any working with vulnerable people or c b.Marketing compliance Comply with relevant regulations when marketing your products don’t mislead your customers. These regulations include laws on advertising, BSBOPS601 | Develop and Implement Business Plan | Project Portfolio I V2.0 | May 22Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 22 signage, spam, pricing, licencing for using music in your advertising or even playing musi c. Terms and condition If business operates digitally, you may need to include your policies on your website. The terms and conditions, Privacy policy, Returns policy. Terms and conditions help establish website. As your customers may not interact with you directly before purchasing a produc a contract between you and the customer Marketing strategy What marketing strategy will you follow to achieve your Business Plan? a.Online marketing b.Websites provided c.Ads in the social media d.Discount for the spent for $200 above Share report and Business Plan.

Draft an email to share your report Insert a screen shot of your draft email to communicate the Updated Business Plan and share your report. Test performance measurement systems. BSBOPS601 | Develop and Implement Business Plan | Project Portfolio I V2.0 | May 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 23 Complete the check for ONE performance measurement system. Checklist for [Performance measurement system] Yes No Is the system accurate and fair? Yes Does the system assist in measuring performance? Yes Is the system comprehensive? No Does the system adhere to legislative requirements? Yes

Does the system disadvantage staff? No Refinement Make any changes to the system (if required). Address underperformance. Coach underperforming staff Unless already viewed in person by your assessor, attach proof of a coaching session to this section of your Portfolio. Driver staff Richard require a training about the traffic signs, and the understanding to ensure sign are followed and not cousing problem. Understanding about safety to the staff Stockist staff require a training about safety since the sickies are increase in the past month Admin staff require a training in data base inputing to ensure the data are accurate BSBOPS601 | Develop and Implement Business Plan | Project Portfolio I V2.0 | May 22Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 24 Attach: Proof of reporting variances/failures (if screenshots inserted)

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Report on key aspects of Business (if your busines Coaching session (if not viewed in person by the as ☐ ☐ ☐

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