There is a myriad of communication channels that can be used when communicating with
coworkers and customers. These communication channels can be broken up into a few distinct
categories which all have their own strengths and weaknesses. Understanding when to use a
certain communication channel may be the difference between selling your point and not,
regardless of the message you are trying to communicate. One of the more prevalent direct
communication channels used in the workplace you will be using is the email channel. Emails
are a great choice between formal and non-formal communications in the office space and can be
used to communicate ideas effectively to one or multiple audiences. They also lie between
instant and delayed communications. Some employees can see emails as they come in, some
only check once a day, and some employees may not work in an office environment and do not
have access to company email throughout the day.
Memos are great for reaching a large audience, for example, if you are trying to inform
most of the company about a policy change or a business action that will affect a lot of the
company. Memos can be displayed in high-traffic areas such as break rooms and conference
rooms. Memos are written formally and written out in a standard business internal format that all
memos will follow. They should lay out the purpose, the scope, and the points of contact for the
information being presented. For communications that are meant to be direct and may require a
prompt response, an instant message can be used. There are multiple forms of instant messaging
platforms that can be used in a workplace such as computer-based messaging platforms like
Slack and Microsoft Teams, to text messages on corporate cell phones. Direct and instant
messages can be written in an informal tone and should be kept concise and conversational. This
channel can be used for quick questions, clarifications, and scheduling meetings. Lastly, an in-
person communication channel can be used for when communications are long-winded in nature
