CIS142_5.7_The_Troubleshooting_Process_Corey_Adams

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Jan 9, 2024

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CIS142 – 5.7 – The Troubleshooting Process – Corey Adams Advantages The divide and conquer approach can be more effective than both top-down and below-ground solutions. Both top-down and base-up methods work the same way. These methods can either be applied at the OSI model's top or bottom. Each layer is examined to find the problem, and then it is rectified. Divide and conquer is a more natural way to think. First, we examine the symptoms that a device displays. We then use this information for a hypothesis, and we test it. Description of the user One skill I learned early in my career was the ability to translate technical jargon into elementary school speech. This does not mean customers do not understand technical terms. You have probably tried to communicate with a mechanic, a doctor and a lawyer using technical terms. Without walking in front of the door, we would not be able see the root cause. It can be frustrating. This is true for both the professional and the person seeking assistance. While the customer may be trying awfully hard to explain their problem clearly, it is possible that they are not communicating what they mean. While it may seem trivial to customers to refer to cables as wires, we know that this is a significant issue. Troubleshooting CompTIA's troubleshooting method is something I use daily at work as well as in my private life. This is what I also teach my nieces and nephews. The problem is explained, and I then help them create a solution. My niece was able to ride a motorcycle-style moped. It would not start unless you applied the throttle. I do not have a lot of experience with mechanics, so I used the CompTIA as well as the bottom-up method. I did a physical inspection to find that the carburetor's line was not connected. I tried to connect it, but it was too small. I decided to loosen

CIS142 – 5.7 – The Troubleshooting Process – Corey Adams the end of the cable to make it more manageable. Unfortunately, it was hard to get both sides on. It was not an ideal solution. There are no parts available for this vehicle. I had the cable taken apart and it sent to a local parts shop. They offered me a longer, more similar option. Although the diameter of the cable was slightly larger than the original hose's, it was still longer and allowed for a more secure installation. Install a new VM Before you start to use virtual machines, make sure that the network settings are correct. To make sure everything is running smoothly, I first verify the configurations for each virtual machine. I would first verify that the network configurations of both devices are correct. Then, I would look for plausible causes. Next is to look at security settings. I start with firewalls that connect virtual machines to the network. This could either be a local firewall or an actual firewall that provides security settings to the network. Network Traffic and Certificate Safety If you cannot communicate via the internet for certain traffic and no other traffic, that means there is a security setting. Check your firewall settings. Once you have checked that, you can proceed to the destination. Traffic is sent to the network to verify that it is working. Certificates are like passwords. They expire after a specific time. To ensure high security, it is important to replace expired certificates. Expiration of certificates can lead to authentication problems for both individuals and services.

CIS142 – 5.7 – The Troubleshooting Process – Corey Adams References Garn, D. M. (2021, December). Use a Troubleshooting Methodology for More Efficient IT Support . Retrieved from CompTIA: https://www.comptia.org/blog/troubleshooting- methodology Hill, M. (2021, January). CompTIA troubleshooting steps and solving common computer problems . Retrieved from TechTarget: https://www.techtarget.com/whatis/post/CompTIA-troubleshooting-steps-and-solving- common-computer-problems

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