CIT101_Lab5_Troubleshooting

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California State University, Northridge *

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101

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Finance

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Jan 9, 2024

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docx

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2

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CIT 101/L Fall 2023 Lab #5: Troubleshooting Part I – Identifying common problems and solutions Post all problems and solutions to Canvas by Friday 11/17/2023 at 11:59pm. This lab is to be worked on either independently or in teams of 2. You can decide which you prefer. If working in a team, both members’ names MUST be on the submitted file and both should submit the Lab reports. _____________________________________________________________________________________________ Using any resources you can locate, including books and websites (and the class instructor if necessary), identify three common problems a user of a Windows PC (any current generation, last 3-6 years) may experience. These problems may be classic problems such as the ones discussed in lecture, or could be ones you identify on your own. Next, find 1-2 solutions/ approach es to each of these problems. If necessary, write down all steps needed for a technical help desk assistant or other IT staff to diagnose the problem, and then solve it! Your answer should be in the form of the following outline… Problem #1 : Bluetooth devices are not connecting to Windows system. Approach #1: Device Battery - Diagnosis: Attempt to turn on the desired Bluetooth device and see if it has power. - Solution: If the device does not have power, charge the device or replace the batteries and try again. Approach #2 : Windows Troubleshooter - Diagnosis: Run the Bluetooth troubleshooter in settings to identify the in- system problem - Solution: If the troubleshooter, identifies the problem, whether it be disabled in system BIOS, uninstalled Bluetooth card or Bluetooth drives, the troubleshooter will let the user know. Most times, the proper drivers are missing in the system. In this case, reboot the system and the OS will detect and install the drivers.
Problem #2 : PC and applications are unresponsive or slow. Approach #1: Task Manager - Diagnosis: Attempt to open the web browser and make a simple search. If the result(s) are taking longer than expected (like a minute), then something is wrong and further action is required. - Solution: Open the Task Manager by right clicking the taskbar and selecting task manager. Then right-click on the applications taking the most power and click on “end task”. Approach #2 : Reboot PC - Diagnosis: If the task manager approach is insufficient for speeding up the PC, and manual is required. - Solution: Click on the Windows button, then power, then restart. In a couple of minutes, the system should be rebooted, and the speeds of the PC should be back to normal. Problem #3: Printer is not connecting to PC or vice versa. Approach #1 : Windows Setting - Diagnosis: Open Settings, open devices, then printers & scanners. If the user’s desired printer is not listed on the list of already known locations, the user has to add the printer to the PC. - Solution: Click on the “Add a printer or scanner” button and wait for the desired printing device to appear on the list of discoverable devices. Once found, click on the device and connection will be activated and secured. If device is not found, click “The printer that I want isn’t listed”, click next and wait for the desired printer to appear. Then follow the instructions that come after. Approach #2 : Control Panel - Diagnosis: If the approach of using Windows settings does not help fix the printer issue, a more in-depth troubleshooting method is required. - Solution: Open the Control Panel, “Hardware and Sound”, “Devices and Printers”, “Add a device”, and wait for your printer to appear on the list. Click on the device and follow the instructions that follow.
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