Healthcare organizations make it a top priority to follow their set values and mission. With this, goals for improvement need to be set in place. Dashboards provide organizations with information on which benchmarks are not being met and which are being met. These are established by local, state, and federal laws. Dashboard metrics are used by the organization to understand the most successful approaches for quality and improvement. For a healthcare facility to have continual improvement, benchmarks must be set in place. A benchmark is defined as “a measurement of the quality of an organization’s policies, products, programs, strategies, etc., and their comparison with standard measurements or similar measurements of its peers.” The main reasons for benchmarking are to see where improvements can be made and how that information can be used to set goals and achieve higher performance standards. When determining what to benchmark, the focus should be on the organization's key performance indicators (KPIs). The metrics (indicators) are aligned with the business goals (key) and in turn, measure how successful (performance) the organization will be in achieving the objectives. (Miner) Based on the dashboard information provided by the Mercy Medical Center, there is a low
rate of foot exams and HgbA1c exams for Diabetic patients. Both exams are crucial determinants for patients with Diabetes and helpful when identifying early-onset complications. This dashboard also helps provide information on the healthcare organization to determine if benchmarks are being met according to local, state, and federal laws or policies. In turn, this is then used to plan what strategies are most effective in making improvements within the organization. In a healthcare setting, it is important to keep up to date with policies and continual improvement strategies to maintain a functional organization. Administrators can work to achieve
