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Bellevue University *
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Course
645
Subject
Industrial Engineering
Date
Dec 6, 2023
Type
docx
Pages
3
Uploaded by MateFish4378
After completing the reading assignment, select one step from the model on Page 302 of the Appendix
and build a plan on how you would go about completing that step at your organization. Be specific in
your plan. Include the participants, the methods for any data collection and analysis, how you will
present your findings to business leadership, etc.
Plan to Implement Process Optimization
Process optimization is “the systematic approach of analyzing and improving business processes
to achieve maximum efficiency, effectiveness, and quality” (Numminen, 2023, para. 3). The overall goal
of process optimization is to improve an organization’s productivity and operations all the while reducing
waste. This is a critical step in Disney’s HR processes and systems because it ensures that the company
can operate efficiently and maintain the high standards and reputation that it so tirelessly works
towards. Optimizing processes allows Disney to focus on strategic initiatives and set goals that drive
growth. The following is a plan to implement process optimization at Disney:
Participants
o
A cross-functional team consisting of cast members from each department of the
company who will learn how to implement process optimization in their departments
o
Representatives from leadership who will be responsible for communicating the changes
o
Cast members who will conduct process optimization after it is implemented
o
A team of HR professionals who are responsible for answering any questions or concerns
with the process optimization
Methods for data collection
o
Evaluate metrics for both qualitative and quantitative data related to Disney’s
operations. These metrics could be guest feedback, employee satisfaction, productivity
levels, etc. (Kissflow, 2023)
o
Interview cast members from each department to gain insight into their thoughts about
which processes should be optimized
o
Conduct an audit of current policies and processes
o
Observe processes to determine areas of improvement
o
Process mapping
Methods for analysis
o
Examine the data for patterns and trends
o
Rethink the identified processes and examine its purpose
o
Using techniques such as descriptive statistics, data visualization, correlation analysis, or
machine learning
o
Interpret data analysis results through the optimization objectives
o
Determine areas of strength and areas of improvement/potential
How data will be presented to business leadership
o
Write a report outlining the objectives and results of the data collection
o
Present the findings to leadership in a presentation discussing the purpose, findings, and
ways to improve the process
Organize the presentation into a story that guides the audience
Include visual aids such as graphs, tables, or diagrams
Explain clearly why the data matters
Connect it to revenue
Provide information on further analysis
o
Following the presentation, provide a copy of the report to corporate leadership
Benefits
o
Cost Reduction: Identifying inefficiencies in existing processes and systems can save the
organization time and money. Implementing changes will enable Disney to operate more
efficiently and allocate resources more efficiently.
o
Increasing Productivity: Removing inefficient processes can increase productivity by
cutting out extra steps or streamlining the processes (Numminen, 2023). Doing this can
help increase the execution of the strategic initiatives and meet benchmarks and
deadlines in a timely manner.
o
Improved Quality: By standardizing processes and eliminating obstacles, process
optimization can improve the quality of work and consistency amongst products. This
can lead to increased customer satisfaction and loyalty to the Disney brand and
products.
o
Reducing Problems: Process optimization helps reduce current and future problems. This
allows the processes to run smoother resulting in increased productivity and efficiency
because workflow can be completed with fewer issues (Indeed Editorial Team, 2022).
That means efforts can be focused on other processes, strategies, and goals.
o
Increased Competitive Advantage: Optimizing processes can give Disney a competitive
advantage over organizations who do not utilize this step. Reducing costs, increasing
productivity, and improving quality, resulting from process optimization, allows
organizations to differentiate themselves in the marketplace and attract and retain top
talent.
Challenges
o
Reluctance to Change: Cast members may push back against new processes and systems
that they are not familiar with. Change is a huge step for many cast members who have
the “we’ve always done it this way” mentality.
o
Inadequate Training: Process optimization can only function successfully if those who are
involved are trained properly. Sufficient training is crucial to the success of process
optimization.
o
Unrealistic Expectations: In the beginning, goals could be set that are way above what
could be achieved. It is not uncommon to have large goals to achieve efficiency, but
those may lead to the opposite of what is desired.
Different methods of process optimization
o
PDSA Method: a four-part cyclical system that helps improve the quality of processes;
includes Plan, Do, Study, Act
o
DMAIC Method: a cycle of steps used for data-driven strategies; includes Define,
Measure, Analyze, Improve, Control
o
Kaizen Method: a technique that is often used in conjunction with the PDSA method that
improves business functions by promoting faster deliverables and safety measures,
improving job satisfaction and the productivity of a team, improving every business
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