Contract Renewal Summary
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Utah Valley University *
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Jun 12, 2024
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docx
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Uploaded by BrigadierMetal14582
BrainCheck Renewal Role Play Submission
What was your overall experience on your first renewal call as an Account Manager?
This roleplay was a little difficult because I was unsure of what kinds of issues my partner might have been having with their contract. Once I was able to identify those conflicts, I worked to resolve them, but my partner was firm in their stance that they did not want to renew the contract
until the issue was at least resolved. This made it hard for me to talk contracts and terms, but I was able to get a little pushy and after a few tries get the conversation started about the contract even if no resolution was made immediate with a signature, just a general agreement to terms. What did you find surprising or interesting and why?
I wouldn’t say it was surprising, but the client had more of an attitude this time around, which caught me off guard. I also noticed just how hard it was to get the deal across, since they were so
uninterested in hearing what I had to say. I had to get pushier.
How did the Account Manager role differ from prior calls in previous roles as Development
Rep/Account Executive?
My client was more hostile this time around, which made it slightly difficult to compromise. I had to work harder to keep them engaged since they were uninterested in coming to a deal agreement in the first place, and instead just wanted to cancel. In previous roleplays, it was easier
to come to an agreement since the other party was invested in an outcome involving braincheck, rather than the alternative.
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