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Sean Meredith
QSO 690: Topics in Operations Mgmt.
2-2 Short Paper: Quality at Axon
June 1, 2024
Introduction
Axon is manufacturing company that produces non-lethal tasers and body cameras for law enforcement. The company was founded in 1993 by Rick Smith after two of his friends were
murdered in a road rage incident (Axon, n.d.). There are 3 models of tasers that Axon manufactures, the X2 X26P and the Pulse a consumer grade weapon. Axon manufactures their tasers, body cameras, and weapon cartridges in their 40,000 square foot facility in Scottsdale Arizona.
Evaluation
Axon Continual Improvement Program
The ACI program is a program created by Axon for employees to contribute ideas and suggestions each week. Some areas I would investigate are the percentages of each department contributing and the process of how each submission is evaluated. Does management choose the priority of each submission or does the company follow Six Sigma and utilize the priority matrix? The priority matrix uses variables to rank each suggestion. This process is used by sorting tasks through a chart comparing impact and effort (Asana, 2024). If a suggestion has a high impact and high effort it would take precedence over a low impact low effort suggestion. To
support the Priority Matrix would the company also use Pugh Analysis to compare and contrast these suggestions?
Daily Meetings
Each morning Axon conducts morning meetings to discuss company metrics. How are these metrics measured and discussed? If there are concerns and issues due to performance does the company utilize the “5 Whys” process to determine the root cause? The “5 Whys” process is
the practice of asking why for each process until there a root cause is discovered (LEI, n.d.). If this is a process the company is not using for the daily meetings, this is something they should consider implementing.
Recommendations
Axon has a very solid framework set in place. To help further in the company’s continuous improvement journey the company needs to focus on sustainability. With the recent change from a top-down to a bottom-up hierarchy the change should be monitored to ensure that the transition is successful.
Analysis
The company has made great strides to improve and promote a quality culture at Axon. In
earlier stages the company had been facing quality issues they could takes days or weeks to resolve. With the company’s plan to implement a Six Sigma project, the company was able to control and improve the issues by opening the line of communication between management, engineers, and the manufacturing employees. Once management asked what they can do to improve the work environment that’s when improvements in production started.
The company’s policy that anyone can stop the job allows employees to feel comfortable and safe in the workplace. This promotes a culture of safety which helps with productivity. If an employee feels that they have a voice and a purpose, that builds morale within the company and shows that the employee is valuable and more than a number.
Six Sigma Topics
Total Quality Management
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Which option is correct please
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Self-Study Problem 17-2 (Algo) Taguchi Quality Loss Function (QLF) [LO 17-4]
Marlon Audio Company manufactures video tapes. The desired speed of its model SF2000 is 6 inches per second. Any deviation from
this value distorts pitch and tempo, resulting in poor sound quality. The company sets the quality specification to 6 ± 0.29 inch per
second because an average customer is likely to complain and return the tape if the speed is off by more than 0.29 inch per second.
The cost per return is $40. The repair cost before the tape is shipped, however, is only $2 per tape.
Required:
1. Compute L(x) if x is 6.12 inches per second.
2. Estimate the tolerance for the firm to minimize its quality-related cost (loss).
(Round your answers to 4 decimal places.)
1. L(x)
2. Tolerance
inch
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Question 1:
A company making tires for bikes is concerned about the exact width of its cyclocross tires. The
company has a lower specification limit of 22.8 mm and an upper specification limit of 23.2
mm. The standard deviation is 0.15 mm and the mean is 23 mm. What is the process capability
index (Cpk) for the process?
Question 2:
Consider again that the company making tires for bikes is concerned about the exact width of
its cyclocross tires. The company has a lower specification limit of 22.8 mm and an upper
specification limit of 23.2 mm. The standard deviation is 0.15 mm and the mean is 23 mm.
What is the probability that a tire will either be too wide or too narrow?
Question 3:
You are working in a small, student-run company that sends out merchandise with university
branding to alumni around the world. Every day, you take a sample of 50 shipments that are
ready to be shipped to the alumni and inspect them for correctness. Across all days, the
average percentage of incorrect…
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Student Performance Results
Pre-
Post-
Pre-
Post-
Student
ID
LG1 (%)
LG1 (%)
LG2 (%)
LG2 (%)
Pre-
Assessment Assessment Assessment Assessment Assessment Assessment
LG3 (%)
1
70
85
75
80
90
80
098
Post-
LG3 (%)
85
2
75
90
90
80
85
75
90
96
3
80
85
75
1
90
70
85
4
75
90
70
85
75
00
90
5
70
85
75
90
90
6
75
50
00
80
95
85
90
80
85
75
90
7
80
85
75
90
90
70
85
8
75
90
70
85
75
90
9
70
85
75
90
80
85
10
°
75
55
90
80
85
75
90
11
80
85
75
90
00
12
75
90
20
70
70
85
85
75
90
13
70
85
75
90
80
85
55
14
75
90
80
85
75
90
15
80
85
75
90
70
85
16
75
90
70
85
75
90
17
70
85
75
90
80
85
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Question content area
Part 1
Refer to
Table S6.1 - Factors for Computing Control Chart Limits (3 sigma)
LOADING...
for this problem.
Twelve samples, each containing five parts, were taken from a process that produces steel rods at Emmanual Kodzi's factory. The length of each rod in the samples was determined. The results were tabulated and sample means and ranges were computed. The results were:
Sample
Sample Mean (in.)
Range (in.)
Sample
Sample Mean (in.)
Range (in.)
1
12.202
0.033
7
12.203
0.041
2
12.202
0.041
8
12.205
0.034
3
12.193
0.034
9
12.193
0.027
4
12.206
0.051
10
12.203
0.029
5
12.195
0.031
11
12.203
0.039
6
12.199
0.036
12
12.204
0.047
Part 2
For the given data, the
x
=
enter your response here
inches (round your response to four…
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Case 27
Housekeeping
Guest Satisfaction Scores
Case Type:
Head Case
Main Subjects: Motivation, Rewards
• Shakia Andrews, Executive Housekerper
Who's Who:
hakia was desperate. The guest satisfaction scores for the Housekeeping department have
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and cleanliness to suffer.
1. Why are the guest servine scores for the Housekeeping department usually low?
2 Housekeeping managers often valize that probably the hardest part of their job is to moti-
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3. Where should Shakia begin to raise the guest satisfactions scores?
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ounces. What is the Cp value for this process? Specify a value using three decimals: e.g. X.XXX
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Select the correct type of study described in the scenario above.
Your answer:
O Experimental Study
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Diffusion
Diffusion
Diffusion
Spot
Spot
Time
Spot
Diameter 1
Diameter 3
Diameter 6
(min)
Crystal
Crystals
Crystals
(mm)
(mm)
(mm)
10
15
0-15
0-15
20
16
0-16
0-16
30
18
0-18
0-18
Time
Rate of
Diffusion for
Rate of
Diffusion for
3 Crystals
Rate of
Diffusion for
6 Crystals
(min)
1 Crystal
(mm/hr)
0-10
90
0-20
48
0-30
36
(mm/hr)
(mm/hr)
Rate [mm/h] = (diameter [mm] / time [min]) x 60 [min]
X
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QUESTION 2
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Using a scale of 1 – 5 in which 1 = Not as well as I
hoped, 2 = Pretty well, 3 = Well, 4 = Very well,
and 5 = Crushing it, please indicate how well you
are doing so far in your MBA 503 course.
1[] 2[]
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Choose all that apply.
3[] 4[] 5[ ]
O Continuous
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Time series
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Union
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QUESTION 3
If you have a data set of n items, the data are
continuous variables, the data set is unimodal,
and the data set is too skewed to use the normal
distribution, which probability distribution
should you use to calculate probabilities?
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