Class 5 Notetaking Slide Feb 7 2024
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Management
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Feb 20, 2024
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Class Session #5: Wednesday, February 7th, 2024
Topic: Managing Multicultural Teams
Assigned reading: CP Reading #3 by Brett, Behfar, & Kern: “Managing Multicultural Teams”
Learning Objectives:
To learn:
1. the reasons why disagreements tend to occur more frequently in teams with more (rather than less) cultural diversity,
2. the four strategies
(named in today's assigned reading) for managing conflict in multicultural teams (MCTs), and
3. when
(in what type of situation)
each conflict-managing strategy's is most effective.
•
Thought #1:
Reasons why disagreements tend to occur more frequently in teams with more (rather than less) cultural diversity include these
teams' tendency to disagree about... _______
•
Thought #2: TWO of the four strategies for managing conflict in multicultural teams have the word “intervention” in them; these two strategies
differ from each other in the following way: only one of these two interventions involves _______
•
Thought #3:
The conflict-managing strategy called "adaptation" involves ___
(who?)
doing the conflict-resolving.
(Fill in the blank with ONE of these choices: the disputing teammates? A manager? Another third party?)
•
Thought #4:
The conflict-managing strategy called "exit" involves...
•
Thought #5:
The IDEAL situation for using "exit" as a conflict-managing strategy is ...
Theory/Concept(s)/Visuals To help Remember Key Takeaways from Today’s Class:
- The Basic Structure of Negotiation, including the fact that each Party has a
B
est
A
lternative
T
o
a
N
egotiated
A
greement
(BATNA)
- Disputing teammates who opt for
someone else to intervene in their dispute or to QUIT are using
an alternative to each other, hence their BATNA.
Teammate A
Teammate B
B
est
A
lternative
T
o
a
N
egotiated
A
greement
B
est
A
lternative
T
o
a
N
egotiated
A
greement
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Related Questions
Are the 5 Dysfunctions of a team, attached below, applicable to a University? Why/not? [If you prefer, you may limit your response to a particular group like students, faculty, administration, BBA program].
arrow_forward
Chosen challenge: Language barriers in multicultural student teams
We have discovered that communication amongst student's diverse teams are being compromised. Based on our
investigation we believe this is due to language barriers.
We want to investigate how to improve this by catering to everyone's needs so that the benefits of having a diverse team
aren't afflicted to ensure a greater focus on the substantial benefits of multicultural teams.
Sourced from?
Google scholar
Reference
Key Notes
POWERED BY CKEditor
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Thy decides bring her team cupcakes to eat together to celebrate a recent team success. In doing so, Thuy is most likely to:
A. Increase her team's social loafing through pluralistic ignorance
B. Decrease her team's performance by increasing groupthink
C. Increase her own credibility with the team by creating positive energy
D. Decrease her team's performance through social loafing
arrow_forward
Course Competencies
This course introduces the principles of reflective-reflexive practice as a foundational tool to be applied throughout this course as well as in other courses in your program of study. The course is organized under four themes through principles of reflective-reflexive practice. The themes relate to self, the process of meaning-making, lifelong learning to include the development of employability skills, and community/team learning. The course emphasizes transformative learning and change at the personal level and professional level through critical self-exploration that is based on the principles of reflective and reflexive practice. Organized(collaborative) reflections and reflexive conversation are also encouraged as a means of contributing to holistic development. This includes the development of (a) social, emotional, spiritual and ethical intelligences, (b) problem solving and critical thinking skills and qualities, and (c) personal core values and work…
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Q48
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600 WORD Reflection of the effectiveness of your collaboration/ team effort, addressing: *the procedures used to assign tasks, to establish policies for meeting and submitting work; *the helpfulness of your contributions and those of other group members; *the effectiveness of yourself and others in establishing a cooperative and efficient working environment; *the presence of any conflicts and their resolutions; *the overall effectiveness of your efforts and those of others and areas for improvement
it was hard for me after frequent visits to the hospital being diagnosed with chronic myloid leukemia. However Lorson Lewis Briana Nash and my self were able to get the work done
arrow_forward
Someone from a culture may expect another speaker to forgo small talk and get down to business fairly quickly
arrow_forward
One team member is very sensitive and emotional. This member gets upset when he/she doesn’t feel listened to and is extremely offended if all of his or her ideas do not get used. To further complicate matters, most of this team member’s ideas are not practical. How to solve this problem?
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1- Which of the following that embraces the thought of walk the talk.
Group of answer choices
a. Flatten your hierarchy
b. Model the behavior You want to see
c. Educate your team
d. Allow team leadership roles to vary
2-
Which of the following undertaking requires the team to be equipped with appropriate information?
Group of answer choices
a. Flatten your hierarchy
b. Model the behavior You want to see
c. Educate your team
d. Allow team leadership roles to vary
3-
Which of the following undertaking allows the shifting as the work evolves?
Group of answer choices
a. Flatten your hierarchy
b. Model the behavior You want to see
c. Educate your team
d. Allow team leadership roles to vary
4-
By staying curious , you
Group of answer choices
a. engage with your people on a personal level
b. are open and human
c. help your group realize viewpoints outside of its own
d. help build process efficiently
5-
By showing your team you care you
Group…
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Subject Title: Quality Service Management in Tourism and Hospitality
Topic:
Market and Market Segmentation
Remember to check the following when done writing your answers:
TENSE: Use the correct tense.
PUNCTUATION: Do not forget to use period to end your thought in a sentence.
SPELLING AND RIGHT WORDS: There is no harm in checking the dictionary for the right spelling (ex. there, their).
INSTRUCTION:
1. What is meant by the term market?
2. What is meant by the term market segmentation?
3. What are the different ways to segment a market?
4. What is the purpose of segmenting the market? Please explain your answer.
5. What form of segmentation would be most important for a five star hotel like Raffles Hotel? Explain your answer.
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1a) Which of the following regarding conflict process model is correct?
a) The conflict process is a series of episodes that potentially cycle into conflict escalation.
b) Conflict perceptions are always based on negative emotions.
c) Conflict episodes are usually based on logic.
d) Feelings and perceptions cycle with manifest conflict, meaning manifest conflict never really occurs.
1b) Which of the following represents legitimate power?
a) People in certain roles can request a set of behaviors from others.
b)The manager is seen as an expert in their field.
c)The manager is able to reward or punish the employees.
d)The manager has the capacity to influence others on the basis of an identification with and respect for the power holder.
1c) Which type of task interdependence usually has the lowest risk of conflict?
a) total interdependence
b) orderly interdependence
c) pooled interdependence
d) sequential interdependence
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Plan formal communications:
3. Prepare a five-minute presentation on the challenges of communicating in a multilingual
workplace that you will be delivering to your co-learners in this module.
a. Write out all your preparation notes as you will be using this later in the workshop. Make sure
you use all the steps that we covered during this module.
Page 11
Date
Learner Signature
NC EUC- US 8968-Issue 3 - 01-01-2021
2021-04-29 11:03:36
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10) Benefits of diversity all of the following EXCEPT_
More satisfied workforce
Lower legal costs
O Higher creativity among teams
O Faster decision making among teams
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Discuss two strategies from the below passage that you can incorporate into your teaching to help you better meet the needs of all learners.
My class consists of 15 students in the 1st grade. This is my reading class during our "Walk to Read" portion of the day. The most relevant characteristic influencing my instructional strategies was the varied range of reading abilities. Students will model reading comprehension strategies to construct meaning from print. Students will model fluent and expressive reading. Students will demonstrate reading accuracy and decoding strategies. Students will work toward continued growth in writing, spelling, and self-reading evaluation. These goals are based on their individual and whole-class reading needs derived from current assessment and observational data. Each portion of the Daily Five format is designed to help them construct meaning from text. Specifically, based on current assessment and observational data, I presented a reading accuracy…
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1)Training that is focused on sharing information and decision making is referred to as
Select one:
a.Team leader training
b.Action learning
c.Coordinated training
d.Cross training
2)Which of the following can be considered barriers to communication:
Select one:
a.Technological differences, physical differences, languages similarities
b.Technological differences, physical differences, language differences
c.Technological similarities, physical similarities, language similarities
d.Technological similarities, physical differences, language differences
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Q20
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All of the following are examples of techniques that can improve creative problem solving in a group setting, except:
Select one:
a. brainstorming
b. devil's advocacy
c. groupthink
d. nominal group technique
Functional strategy involves all of the major functional departments within the organization.
Select one:
a. TRUE
b. FALSE
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Subject: Management Studies
Topic: Business Communication
1. Business culture differ, not only from business to business, but also from country to country. What are the challenges and benefits of communication in culturally diverse workplace.
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There exist a number of “biases” in the attribution processes through which we perceive other person.
(a) When we interact with other, how the impressions we form is influenced by these biases? Specifically, in what ways and to what extent do these biases influence our perception of the goals and identities of those with whom we interact? (Word limit: 150 words Maximum) (b) What are the reasons for the existence of these biases? (Word limit: 150 words Maximum) Note: You are required to discuss the ways in which cognitive and motivational factors affect attribution.
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True or false
4. Norming is the stage of team development when team members have productive relationshipsand are able to communicate and coordinate effectively and efficiently.
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Q-Your group was given the task of supervising the EVENT of IMS “spring Food Festival with fresh Entrepreneurs” .Discuss how you as the leader of the group .
a-Ensured an effective communication both inside and outside the IMS? marks)
b-Use of types of power as Leader of the group & how you used controlling through out the event supervision.
Note;IMS is the name of our department in our university.
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make a comment on:
A topic or idea that stood out to me in chapter 2 of Conflict Between Persons is that of mental models. Mental models can be described by Arnett as such, "Mental models entail thoughtful advance preparation, offering readiness for the unexpected" (Arnett, pg. 32). A mental model goes beyond the expected scope of a problem, project, or idea that encompasses the organization's mission, vision, and values. Its intention is to prepare the groups for any expected and unexpected switch or road block by embodying a big picture aspect. It begins with an idea or vision a group seeks to create. It is then requires a vision led by the purpose or mission of the bigger picture. Finally a mental model operates in actions and thoughts that are conducive to the organization's mission and core values.
The article I have chosen deals with the mental model of Game Theory. Game theory is strategic model that considers how one should make decisions. It acts a logical analysis of…
arrow_forward
Describe observations in the below passage that are relevant to classroom management and student engagement by including the teachers actions.
There are 21 Hispanic students in this self-contained, 2nd-grade class, of which 17 are English Language Learners (ELL). The theme of plants was chosen because many science concepts can be taught in the garden. Students can experience an understanding of natural systems by cultivating and harvesting a garden with their own hands. The curriculum was taught as a combination of interrelated subjects rather than discrete subjects. I promoted the development of language skills and social interaction skills through its emphasis on group work. The students constructed their models and hypotheses and tested them with actual evidence and research. Students surveyed their favorite vegetables and created a graph. Once the items had been selected, students investigated different seeds. Students conducted experiments to learn what plants needed. Students…
arrow_forward
Describe observations in the below passage that are relevant to classroom management and student engagement by including the students’ behavior and engagement.
There are 21 Hispanic students in this self-contained, 2nd-grade class, of which 17 are English Language Learners (ELL). The theme of plants was chosen because many science concepts can be taught in the garden. Students can experience an understanding of natural systems by cultivating and harvesting a garden with their own hands. The curriculum was taught as a combination of interrelated subjects rather than discrete subjects. I promoted the development of language skills and social interaction skills through its emphasis on group work. The students constructed their models and hypotheses and tested them with actual evidence and research. Students surveyed their favorite vegetables and created a graph. Once the items had been selected, students investigated different seeds. Students conducted experiments to learn what plants…
arrow_forward
SEE MORE QUESTIONS
Recommended textbooks for you
Understanding Management (MindTap Course List)
Management
ISBN:9781305502215
Author:Richard L. Daft, Dorothy Marcic
Publisher:Cengage Learning
Related Questions
- Are the 5 Dysfunctions of a team, attached below, applicable to a University? Why/not? [If you prefer, you may limit your response to a particular group like students, faculty, administration, BBA program].arrow_forwardChosen challenge: Language barriers in multicultural student teams We have discovered that communication amongst student's diverse teams are being compromised. Based on our investigation we believe this is due to language barriers. We want to investigate how to improve this by catering to everyone's needs so that the benefits of having a diverse team aren't afflicted to ensure a greater focus on the substantial benefits of multicultural teams. Sourced from? Google scholar Reference Key Notes POWERED BY CKEditorarrow_forwardThy decides bring her team cupcakes to eat together to celebrate a recent team success. In doing so, Thuy is most likely to: A. Increase her team's social loafing through pluralistic ignorance B. Decrease her team's performance by increasing groupthink C. Increase her own credibility with the team by creating positive energy D. Decrease her team's performance through social loafingarrow_forward
- Course Competencies This course introduces the principles of reflective-reflexive practice as a foundational tool to be applied throughout this course as well as in other courses in your program of study. The course is organized under four themes through principles of reflective-reflexive practice. The themes relate to self, the process of meaning-making, lifelong learning to include the development of employability skills, and community/team learning. The course emphasizes transformative learning and change at the personal level and professional level through critical self-exploration that is based on the principles of reflective and reflexive practice. Organized(collaborative) reflections and reflexive conversation are also encouraged as a means of contributing to holistic development. This includes the development of (a) social, emotional, spiritual and ethical intelligences, (b) problem solving and critical thinking skills and qualities, and (c) personal core values and work…arrow_forwardQ48arrow_forward600 WORD Reflection of the effectiveness of your collaboration/ team effort, addressing: *the procedures used to assign tasks, to establish policies for meeting and submitting work; *the helpfulness of your contributions and those of other group members; *the effectiveness of yourself and others in establishing a cooperative and efficient working environment; *the presence of any conflicts and their resolutions; *the overall effectiveness of your efforts and those of others and areas for improvement it was hard for me after frequent visits to the hospital being diagnosed with chronic myloid leukemia. However Lorson Lewis Briana Nash and my self were able to get the work donearrow_forward
- Someone from a culture may expect another speaker to forgo small talk and get down to business fairly quicklyarrow_forwardOne team member is very sensitive and emotional. This member gets upset when he/she doesn’t feel listened to and is extremely offended if all of his or her ideas do not get used. To further complicate matters, most of this team member’s ideas are not practical. How to solve this problem?arrow_forward1- Which of the following that embraces the thought of walk the talk. Group of answer choices a. Flatten your hierarchy b. Model the behavior You want to see c. Educate your team d. Allow team leadership roles to vary 2- Which of the following undertaking requires the team to be equipped with appropriate information? Group of answer choices a. Flatten your hierarchy b. Model the behavior You want to see c. Educate your team d. Allow team leadership roles to vary 3- Which of the following undertaking allows the shifting as the work evolves? Group of answer choices a. Flatten your hierarchy b. Model the behavior You want to see c. Educate your team d. Allow team leadership roles to vary 4- By staying curious , you Group of answer choices a. engage with your people on a personal level b. are open and human c. help your group realize viewpoints outside of its own d. help build process efficiently 5- By showing your team you care you Group…arrow_forward
- Subject Title: Quality Service Management in Tourism and Hospitality Topic: Market and Market Segmentation Remember to check the following when done writing your answers: TENSE: Use the correct tense. PUNCTUATION: Do not forget to use period to end your thought in a sentence. SPELLING AND RIGHT WORDS: There is no harm in checking the dictionary for the right spelling (ex. there, their). INSTRUCTION: 1. What is meant by the term market? 2. What is meant by the term market segmentation? 3. What are the different ways to segment a market? 4. What is the purpose of segmenting the market? Please explain your answer. 5. What form of segmentation would be most important for a five star hotel like Raffles Hotel? Explain your answer.arrow_forward1a) Which of the following regarding conflict process model is correct? a) The conflict process is a series of episodes that potentially cycle into conflict escalation. b) Conflict perceptions are always based on negative emotions. c) Conflict episodes are usually based on logic. d) Feelings and perceptions cycle with manifest conflict, meaning manifest conflict never really occurs. 1b) Which of the following represents legitimate power? a) People in certain roles can request a set of behaviors from others. b)The manager is seen as an expert in their field. c)The manager is able to reward or punish the employees. d)The manager has the capacity to influence others on the basis of an identification with and respect for the power holder. 1c) Which type of task interdependence usually has the lowest risk of conflict? a) total interdependence b) orderly interdependence c) pooled interdependence d) sequential interdependencearrow_forwardPlan formal communications: 3. Prepare a five-minute presentation on the challenges of communicating in a multilingual workplace that you will be delivering to your co-learners in this module. a. Write out all your preparation notes as you will be using this later in the workshop. Make sure you use all the steps that we covered during this module. Page 11 Date Learner Signature NC EUC- US 8968-Issue 3 - 01-01-2021 2021-04-29 11:03:36arrow_forward
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SEE MORE QUESTIONS
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Recommended textbooks for you
- Understanding Management (MindTap Course List)ManagementISBN:9781305502215Author:Richard L. Daft, Dorothy MarcicPublisher:Cengage Learning
Understanding Management (MindTap Course List)
Management
ISBN:9781305502215
Author:Richard L. Daft, Dorothy Marcic
Publisher:Cengage Learning