Milestone Two

Respond to one of the two options:Option 1: Thomas is a prominent leader in his organization. Over the past several years, Thomas' weight has fluctuated from morbidly underweight to morbidly overweight and back to morbidly underweight. The organization has given Thomas a performance improvement plan due to attendance issues resulting from concerns of the weight fluctuations. Thomas has consulted with an attorney as to whether there is possible discrimination occurring by the organization. Do you think the organization is discriminating against Thomas? Support or refute the premise of whether discrimination is occurring towards Thomas by the organization.Option 2: Sally and Roger have worked as a team in their organization for several years. Sally is age 64. Roger is age 67. Both are in fair health. Roger has type II diabetes and takes heart medication. Sally is a cancer survivor from 10 years ago with no recurrences. The team has made significant revenue for the company over the last…

Employee performance evaluation and feedback play a crucial role in management, providing valuable insights for both individual growth and organizational success. Through regular performance evaluations, managers can assess employees' strengths and areas for Improvement, set clear expectations, and identify development opportunities. Constructive feedback enables employees to understand their performance relative to organizational goals and receive guidance on how to enhance their skills and performance. Moreover, performance evaluations foster open communication between managers and employees, creating a culture of accountability and continuous improvement. By investing in effective performance evaluation and feedback mechanisms, organizations can empower their employees, boost morale, and drive overall productivity and success.   Question:   How can managers ensure that performance evaluations and feedback sessions are conducted in a constructive and supportive manner to maximize…

Microsoft  Identify the conditions that foster individual, team, and organizational effectiveness and the disruptive forces that can derail them.  Analyze and evaluate evidence related to managing people and develop evidence-based solutions to people management problems. Identify a “real world” event or problem that deals with some of the course concepts or theories that were covered in class. Briefly describe the event or situation Discuss how applying course concepts or theories might be useful (i.e., did the person suffer from not understanding a fundamental organizational behavior theory? Is a company succeeding because of an insightful application of a specific organizational behavior topic? Did using a technique we cover in class help you to achieve a goal or solve a personal problem?). Engage in thoughtful reflection by discussing the implications of the situation you describe for the future (i.e., What do you think the person should be doing next? What should the company be…

JENNIFER REINGOLD SAMPLES A DAY IN THE LIFE OF A MANAGER The lightning bolt wasn't a great sign. My first day on the job, and I was already losing control: A string of emails demanded split-second decisions for problems I had only just heard about; needed to pull together a business-plan presentation for a product had never laid eyes on, a rabid reporter lurked outside my door. Then, the single, jagged fl ash shot across my window. I gulped my Diet Dr Pepper. Maybe I wasn't meant to be an executive after all. Not that I ever really thought I was. Sure, I've been covering management and leadership for 10 years, lambasting and lionizing executives, dismissing their best-laid plans with a few cutting words and anointing their successors with a few sparkling ones. But my actual experience with leading and managing has remained largely theoretical. Ironic? Sure, but I liked that. Still, we all have to grow up sometime. So when Richard Wellins, an SVP at human-resources consulting firm…

JENNIFER REINGOLD SAMPLES A DAY IN THE LIFE OF A MANAGER The lightning bolt wasn't a great sign. My first day on the job, and I was already losing control: A string of emails demanded split-second decisions for problems I had only just heard about; needed to pull together a business-plan presentation for a product had never laid eyes on, a rabid reporter lurked outside my door. Then, the single, jagged fl ash shot across my window. I gulped my Diet Dr Pepper. Maybe I wasn't meant to be an executive after all. Not that I ever really thought I was. Sure, I've been covering management and leadership for 10 years, lambasting and lionizing executives, dismissing their best-laid plans with a few cutting words and anointing their successors with a few sparkling ones. But my actual experience with leading and managing has remained largely theoretical. Ironic? Sure, but I liked that. Still, we all have to grow up sometime. So when Richard Wellins, an SVP at human-resources consulting firm…

JENNIFER REINGOLD SAMPLES A DAY IN THE LIFE OF A MANAGER The lightning bolt wasn't a great sign. My first day on the job, and I was already losing control: A string of emails demanded split-second decisions for problems I had only just heard about; needed to pull together a business-plan presentation for a product had never laid eyes on, a rabid reporter lurked outside my door. Then, the single, jagged fl ash shot across my window. I gulped my Diet Dr Pepper. Maybe I wasn't meant to be an executive after all. Not that I ever really thought I was. Sure, I've been covering management and leadership for 10 years, lambasting and lionizing executives, dismissing their best-laid plans with a few cutting words and anointing their successors with a few sparkling ones. But my actual experience with leading and managing has remained largely theoretical. Ironic? Sure, but I liked that. Still, we all have to grow up sometime. So when Richard Wellins, an SVP at human-resources consulting firm…

JENNIFER REINGOLD SAMPLES A DAY IN THE LIFE OF A MANAGER The lightning bolt wasn't a great sign. My first day on the job, and I was already losing control: A string of emails demanded split-second decisions for problems I had only just heard about; needed to pull together a business-plan presentation for a product had never laid eyes on, a rabid reporter lurked outside my door. Then, the single, jagged fl ash shot across my window. I gulped my Diet Dr Pepper. Maybe I wasn't meant to be an executive after all. Not that I ever really thought I was. Sure, I've been covering management and leadership for 10 years, lambasting and lionizing executives, dismissing their best-laid plans with a few cutting words and anointing their successors with a few sparkling ones. But my actual experience with leading and managing has remained largely theoretical. Ironic? Sure, but I liked that. Still, we all have to grow up sometime. So when Richard Wellins, an SVP at human-resources consulting firm…

Apple Identify the conditions that foster individual, team, and organizational effectiveness and the disruptive forces that can derail them.  Analyze and evaluate evidence related to managing people and develop evidence-based solutions to people management problems. Identify a “real world” event or problem that deals with some of the course concepts or theories that were covered in class. Briefly describe the event or situation Discuss how applying course concepts or theories might be useful (i.e., did the person suffer from not understanding a fundamental organizational behavior theory? Is a company succeeding because of an insightful application of a specific organizational behavior topic? Did using a technique we cover in class help you to achieve a goal or solve a personal problem?). Engage in thoughtful reflection by discussing the implications of the situation you describe for the future (i.e., What do you think the person should be doing next? What should the company be…

As noted in this week’s textbook chapter, employees are happier when they received regular feedback (Carpenter, Bauer, & Erdogan, 2010, p.97). Feedback takes many forms, but one of the most obvious types is feedback on performance. Managers must be able to give employees feedback on what they are doing well, and areas where an employee needs to improve. Think about times in your career when you have received feedback. Consider if the feedback was specific, meaningful, relevant, and timely.  Write a response that includes the following: The assessment criteria are listed as bullet points toward the bottom of the screen where the assignment guidelines are presented in the weekly Learning Guide. Please review the document on How to complete the peer assessment form included in the Unit 5 reading under the Peer Assessment heading. As you peer assess this week, look for strengths where the assignment criteria were met and areas of opportunity where the content fell short of meeting the…

ETHICAL DILEMMA 1: Happiness Coaches for Employees We know there is considerable spillover from personal unhappiness to negative emotions at work. Moreover, those who experience negative emotions in life and at work are more likely to engage in counterproductive behaviors with customers, clients, or fellow employees. Increasingly, organizations such as American Express, UBS, and KPMG are turning to happiness coaches to address this spillover from personal unhappiness to work emotions and behaviors. Srikumar Rao is a former college professor who has the nickname, “the happiness guru.” Rao teaches people to analyze negative emotions to prevent them from becoming overwhelming. If your job is restructured, for example, Rao suggests avoiding negative thoughts and feelings about it. Instead, he advises, tell yourself it could turn out well in the long run, and there is no way to know at present. Beyond reframing the emotional impact of work situations, some happiness coaches attack the…

Avondale Industries’ senior leadership has identified several standout employees who are highly productive and motivated, have a great attitude, and have strong communication skills. The leadership team has asked the training and development office to develop a leadership training course for these outstanding employees. Which of the following is the best reason to offer leadership training?     Through the leadership training course, the company can teach effective ways to provide feedback to motivate and increase the skill level of their team members.   The leadership training course will improve the skills these employees have and enable them to make better decisions in their current roles.   Employees who receive opportunities for career growth through learning and development activities will likely stay with the company longer.   Providing leadership training will help these employees develop their own personal leadership style that team members will best respond to.

1. Managers work with and through people using a variety of resources to achieve organizational goals in a changing environment. In terms of maximizing organizational performance, the major focus of managers should be on: a. conceptual and human skills b. the task and general environments c. efficiency and effectiveness d. ethics and social responsibility   2. All of the following would be considered among the skills generally recognized as critical for managerial success, except:   a. conceptual skills b. operational skills c. human skills d. technical skills

Week 5: Understanding Strategic Leadership 6363 unread replies8686 replies Describe the strategic leadership process and why strategic strategies are of essence when building an organizational/agency vision and leading change

A. Boosting Employee’s Morale in times of Pandemic – business operations are still affected by the pandemic a year after and so is employee’s morale. Assuming that you are a retail store manager, discuss five creative ways that you can do to boost your employee’s morale. Use the space below for your answer.  B. discuss 5 innovative and creative customer service strategies that Jollibee fast food chain can extend to its patron. Use the space below for your answer.

Gamestop  Identify the conditions that foster individual, team, and organizational effectiveness and the disruptive forces that can derail them.  Analyze and evaluate evidence related to managing people and develop evidence-based solutions to people management problems. Identify a “real world” event or problem that deals with some of the course concepts or theories that were covered in class. Briefly describe the event or situation Discuss how applying course concepts or theories might be useful (i.e., did the person suffer from not understanding a fundamental organizational behavior theory? Is a company succeeding because of an insightful application of a specific organizational behavior topic? Did using a technique we cover in class help you to achieve a goal or solve a personal problem?). Engage in thoughtful reflection by discussing the implications of the situation you describe for the future (i.e., What do you think the person should be doing next? What should the company be…

Gamestop  Identify the conditions that foster individual, team, and organizational effectiveness and the disruptive forces that can derail them.  Analyze and evaluate evidence related to managing people and develop evidence-based solutions to people management problems. Identify a “real world” event or problem that deals with some of the course concepts or theories that were covered in class. Briefly describe the event or situation Discuss how applying course concepts or theories might be useful (i.e., did the person suffer from not understanding a fundamental organizational behavior theory? Is a company succeeding because of an insightful application of a specific organizational behavior topic? Did using a technique we cover in class help you to achieve a goal or solve a personal problem?). Engage in thoughtful reflection by discussing the implications of the situation you describe for the future (i.e., What do you think the person should be doing next? What should the company be…

Gamestop  Identify the conditions that foster individual, team, and organizational effectiveness and the disruptive forces that can derail them.  Analyze and evaluate evidence related to managing people and develop evidence-based solutions to people management problems. Identify a “real world” event or problem that deals with some of the course concepts or theories that were covered in class. Briefly describe the event or situation Discuss how applying course concepts or theories might be useful (i.e., did the person suffer from not understanding a fundamental organizational behavior theory? Is a company succeeding because of an insightful application of a specific organizational behavior topic? Did using a technique we cover in class help you to achieve a goal or solve a personal problem?). Engage in thoughtful reflection by discussing the implications of the situation you describe for the future (i.e., What do you think the person should be doing next? What should the company be…

Please original work   Storyline: You were introduced to the concept of balanced scorecard this week. The Balanced Scorecard is a business tool that has grown in popularity.  It provides a quick overview of the several performance measures in several areas of the organization.  Some managers feel that whatever gets measured will get improved simply because it is getting additional attention. However, not everyone agrees that the scorecard is an effective performance management tool.Emma is on the fence. View the Balanced Scorecard concept and share your recommendations as to whether or not CM Tech should adopt the tool.Overview of the balanced scorecard that describes what the scorecard is and what a management team would hope to accomplish by using one.  Talk about the advantages and disadvantages of using a Balanced Scorecard. Should CM Tech adopt the Balanced Scorecard.  (examples Please add references with weblinks

Read the Following Case Scenario A recent survey was taken among employees at Life Science Nutraceuticals, Inc. (LSN). The results were alarming, as it appeared the leadership has been less effective than in the past. Some common complaints seemed to focus on the lack of vision, a breakdown in communication, and a lack of connection with staff. You have read the results, and as a senior leadership Consultant to LSN's CEO, you completely agree with employees. Leadership is the cornerstone to success in any organization, and to permit poor leadership can only spell trouble. It occurred to you that the place to start change was staring you in the face - the new management hires planned for Warehouse Operations in Las Vegas and Miami. Mumbling to yourself, "but what do I want them to look like?" you decide that you must write a memo to CEO Alexandria Marvel to make sure the "right" characteristics of a leader are asked for in the soon-to-be-released job description. Scrambling around on…

Read the Following Case Scenario A recent survey was taken among employees at Life Science Nutraceuticals, Inc. (LSN). The results were alarming, as it appeared the leadership has been less effective than in the past. Some common complaints seemed to focus on the lack of vision, a breakdown in communication, and a lack of connection with staff. You have read the results, and as a senior leadership Consultant to LSN's CEO, you completely agree with employees. Leadership is the cornerstone to success in any organization, and to permit poor leadership can only spell trouble. It occurred to you that the place to start change was staring you in the face - the new management hires planned for Warehouse Operations in Las Vegas and Miami. Mumbling to yourself, "but what do I want them to look like?" you decide that you must write a memo to CEO Alexandria Marvel to make sure the "right" characteristics of a leader are asked for in the soon-to-be-released job description. Scrambling around on…

Read the Following Case Scenario A recent survey was taken among employees at Life Science Nutraceuticals, Inc. (LSN). The results were alarming, as it appeared the leadership has been less effective than in the past. Some common complaints seemed to focus on the lack of vision, a breakdown in communication, and a lack of connection with staff. You have read the results, and as a senior leadership Consultant to LSN's CEO, you completely agree with employees. Leadership is the cornerstone to success in any organization, and to permit poor leadership can only spell trouble. It occurred to you that the place to start change was staring you in the face - the new management hires planned for Warehouse Operations in Las Vegas and Miami. Mumbling to yourself, "but what do I want them to look like?" you decide that you must write a memo to CEO Alexandria Marvel to make sure the "right" characteristics of a leader are asked for in the soon-to-be-released job description. Scrambling around on…

Mrs. Brown is not doing well in his job. The problem began to appear shortly after Brown’s job was changed from a manual to a computer – based operation. She has tried hard but is just not doing well in learning to use the computer, and as a result is having difficulty meeting performance expectations. As a 55 year old employee over 30 years with the company, Mrs. Brown is both popular and influential among his work peers. Along with her performance problems, you have noticed the appearance of some negative attitudes including a tendency for Mrs. Brown to sometimes ’badmouth” the firm. As Mrs. Brown’s manager, what option would you consider in terms of dealing with the issue of her retention in the job and in the company? What would you do and Why?

During this week’s reading, you will be exposed to the Job Characteristics Model, which focuses on skill variety, task identity, task significance, autonomy, and feedback. Using the job characteristics model as a guide, discuss how a manager/supervisor can enrich or enlarge subordinates’ jobs. Also, discuss how the 360-degree performance appraisals/feedback process can be leveraged to improve employees’ performance. Additionally, how does the 360-degree help the manager to develop SMART goals for each employee?

Customer Behavior Discussion Discussion Topic Discussion Introduction This week, we discovered that there are specific types of behaviors that customers will display to c/s workers: rational, inquisitive, decisive, and expressive. Figure 6.3 on page 227 will be a great tool for our customer service toolbox. Based on the behavior of the customer, Lucas provides specific strategies on how we can handle the customer's origination. In this week's discussion posts, we are going to pinpoint customer behavior based on the information provided to us. You will want to use pages 217-219 to look for the descriptors for each scenario. Discussion Directions A. Initial Post: Read each scenario below and then you will need to write one paragraph for each scenario guessing which behavior the customer is portraying based on the event. For your initial post, you must have at least four paragraphs, one paragraph per scenario. Please make sure to create four paragraphs to potentially obtain full credit…

Janice has worked for Grandma B's Candies in the marketing department for 17 years. Last week, the CEO formally announced that Grandma B's was acquired by a large candy company wanting to expand its business into high-quality gourmet chocolates. Janice heard by way of the company grapevine that layoffs would occur in the days to come. She and her coworkers are very anxious and have gathered in the break room to chat. How could corporate leaders relieve employee anxiety in this situation?   a Listen to the grapevine and update employees through a media-rich channel, such as a face-to-face meeting. b Start laying off employees as quickly as possible and blame those employees for not working hard enough. c Use the grapevine to leak information about early retirement packages and generous severance packages for those who choose to leave. d Keep depending on the grapevine as the best way to communicate with employees.

Parul attended all of the training meetings and studied what the competition was doing before she attempted to reorganize the sales team. After the reorganization, her manager complimented her on the great work she had done. Parul felt very happy with all she accomplished. Which part of this scenario demonstrates a first-level outcome? a. compliment from manager b. reorganization of the sales team C. personal happiness d. attendance at training meetings

Practice to evaluate: Employee training is limited. Questions: 1. What general factors may have contributed to an organization or business implementing this practice? 2.What are some potential negative repercussions of the practice on employees? 3.What benefits might employees experience if a more people-friendly practice was incorporated?