Discussion MAN2645

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School

University of Central Florida *

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Course

2645

Subject

Management

Date

Feb 20, 2024

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docx

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2

Uploaded by KidLark3965

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Part 1 List Cialdini's six principles/factors that guide human behavior. - Reciprocity: The expectation to give back when receiving. - Commitment and Consistency: The tendency to stick to previous behaviours or statements. - Social Proof: The inclination to follow others' actions in uncertain situations. - Liking: The likelihood of being influenced by people one likes. - Authority: The tendency to obey and trust credible figures. - Scarcity: The perception of higher value when something is limited. Part 2: Select two of the factors and provide a real-life example of how you might apply these principles in your professional life. Example 1 - Liking: In my role as a Sales and Integration Resort Sales Associate at Walt Disney World, I focus on building strong connections with my potential clients by leveraging the principle of liking. I find common ground with customers, sharing their enthusiasm for Disney characters or theme park experiences, to establish a rapport that makes them more inclined to trust my recommendations. By discussing shared experiences and showing genuine interest in their preferences, I create a more positive and friendly atmosphere during sales interactions, enhancing the likelihood of closing deals and fostering long-term customer loyalty. Example 2 - Scarcity: In my role, I utilize the principle of scarcity to promote exclusive packages or limited-time offers at the Disney resorts. I emphasize the unique and limited nature of certain resort experiences, such as special access to character dining events or limited-edition merchandise, to generate a sense of urgency among potential clients. By highlighting the exclusivity and desirability of these offerings, I encourage customers to make quicker decisions, leading to increased sales and heightened demand for the distinct Disney World experiences. Part 3 Explain what Cialdini means when he states "Playing the 'because I'm the boss' card is out." How does this statement relate to other organizational behavior concepts we have discussed or read about this semester? - In stating "Playing the 'because I'm the boss' card is out," Cialdini suggests that relying solely on one's positional authority is no longer an effective or sustainable approach to leadership. This notion aligns with contemporary organizational behaviour concepts, such as transformational and servant leadership, which emphasize building trust, fostering collaboration, and inspiring individuals through shared vision and values rather than relying on hierarchical power. By acknowledging the limitations of authoritative influence, leaders can foster a more inclusive and
engaged work environment, promoting a culture of mutual respect and empowerment within the organization.
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