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Feb 20, 2024
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Part 1 List Cialdini's six principles/factors that guide human behavior.
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Reciprocity: The expectation to give back when receiving.
-
Commitment and Consistency: The tendency to stick to previous behaviours or statements. -
Social Proof: The inclination to follow others' actions in uncertain situations.
-
Liking: The likelihood of being influenced by people one likes.
-
Authority: The tendency to obey and trust credible figures.
-
Scarcity: The perception of higher value when something is limited.
Part 2: Select two of the factors and provide a real-life example of how you might apply these principles in your professional life.
Example 1 - Liking: In my role as a Sales and Integration Resort Sales Associate at Walt Disney World, I focus on building strong connections with my potential clients by leveraging the principle of liking. I find common ground with customers, sharing their enthusiasm for Disney characters or theme park experiences, to establish a rapport that makes them more inclined to trust my recommendations. By discussing shared experiences and showing genuine interest in their preferences, I create a more positive
and friendly atmosphere during sales interactions, enhancing the likelihood of closing deals and fostering
long-term customer loyalty.
Example 2 - Scarcity: In my role, I utilize the principle of scarcity to promote exclusive packages or limited-time offers at the Disney resorts. I emphasize the unique and limited nature of certain resort experiences, such as special access to character dining events or limited-edition merchandise, to generate a sense of urgency among potential clients. By highlighting the exclusivity and desirability of these offerings, I encourage customers to make quicker decisions, leading to increased sales and heightened demand for the distinct Disney World experiences.
Part 3 Explain what Cialdini means when he states "Playing the 'because I'm the boss' card is out." How does this statement relate to other organizational behavior concepts we have discussed or read about this semester?
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In stating "Playing the 'because I'm the boss' card is out," Cialdini suggests that relying solely on one's positional authority is no longer an effective or sustainable approach to leadership. This notion aligns with contemporary organizational behaviour concepts, such as transformational and servant leadership, which emphasize building trust, fostering collaboration, and inspiring individuals through shared vision and values rather than relying on hierarchical power. By acknowledging the limitations of authoritative influence, leaders can foster a more inclusive and
engaged work environment, promoting a culture of mutual respect and empowerment within the organization.
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Related Questions
explain the following
why do you consider self-interest and self protection as a behavior
why do you consider conflicting values as a belief
why do you consider tangible and intangible, immediate and deferred as behavior
why do you consider making ethics tangible and immediate as behavior
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The Problem: How do you get consumers to change ingrained behavior?
In the late 1990s, Neil Peterson, then a Los Angeles public-transportation official, was traveling in Europe when he stumbled upon a new approach to owning a car. Car sharing, which became popular on the Continent in the 1980s, was aimed at people who owned a vehicle or were thinking of buying one but were turned off by the expense and hassle of maintaining the thing full time. Under car sharing, you didn't buy a car outright; you used it as you would a time-share property, reserving blocks of time that suited your needs. If you wanted only to drive to the market, you could rent it for an hour at a time with a low mileage limit. If you wanted to take weekend jaunts, you could buy a bundle of hours with a high mileage allowance. To pick up the car, you'd travel to the closest sharing outlet (usually just a walk or short bus ride away), and when you were done, you'd drop the vehicle off there. The concept wasn't new to…
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Tahseen Poonawala strongly believe that his priority in life is to lead a “comfortable life.” This would fit in as
a.
Instrumental Value
b.
Terminal Value
c.
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d.
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Nadiya, your classmate, is struggling to keep up with class. Last week, she told you that she even thought about cheating on a test. If the professor
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cause, such as
catches Nadiya, the professor is likely to believe that Nadiya is cheating due to an internal
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Mr. John is an emotionally intelligent person who can understand his own as well as others’
emotions and can hide his negative emotions and display positive emotions while dealing with
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Mr. John. Mr. John understood that the customer had to visit twice for the same complaint. Also,
he had to wait for his turn for 4 hours standing in sun. Mr. John offered a glass of cold water to
the customer, offer him to sit of a comfortable seat and assure him that his problem will be
resolved the same day. He also had a chit chat with that customer to make him feel better.
a. According to Mr. John, what was the necessary and sufficient condition for customer’s
aggression?
b. What do you think that Mr. John adopted (i) production of desirable phenomenon or (ii)
elimination of something undesirable? Why?
c. What is the proximate cause of the customer’s behavior? Provide logic.
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How to write adjustment messages that salvage customers trust and promote future business?
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What, in your view, will it take to change the behaviors you want to stop, start, or improve?
WHAT WILL IT TAKE TO CHANGE BEHAVIORS?
BEHAVIORS WE NEED TO STOP
BEHAVIORS WE NEED TO START
BEHAVIORS WE NEED TO IMPROVE
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I leave the keys in my car when I am home. People routinely ride bicycles without wearing a helmt. What is the most likely explanation for these types of behavior?
O The marginal cost of removing my keys from the car and the marginal cost of purchasing and wearing a helmt are lower than the respective marginal benefits
O High discount rates cause people to value future costs and benefits too low
O The marginal costs of removing my keys from the car or wearing a helmet are high
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Do the same thing as you did in question two, except do this for your ideal and possible selves. Since as a student you may not have the financial resources to have already bought many of these products, don’t place any emphasis on whether or not you can currently afford these products and brands; what would you buy, if you could, to reflect these aspirational selves.
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During the COVID-19 pandemic, employees sometimes showed up at work when they had symptoms of illness because they were afraid of losing their jobs. This is an example of what behavior?
a)
unscheduled absence
b)
absenteeism
c)
poor work attitude
d)
presenteeism
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Answer the questions based on the case.Alia is a salesperson in an electronics company. At a recent trade exhibition, she met asupplier that was willing to supply her company with a product on an exclusive basis (i.e.,available to her company only) that could offer in the business marketplace. The product inquestion has already been successfully developed and tested and – yet – is not being sold onthe market. Alia knows from speaking to the customers that there is demand for such a productand it would plug a gap in her company’s product portfolio and give the company a significantcompetitive advantage.Then, Alia approach the product management division with all her idea, and, to hersurprise, they are very unenthusiastic and reject the idea, stating “We always develop ourproducts in-house in this department – it would cost the company far too much to set up theprocesses to buy in a product from outside”.
Questions.1. What Alia can do to argue or persuade the product management division…
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Think of an example that you have experienced that triggered the fight or flight response.
Describe your experience (the example), and give as much detail behind what triggered the response.
Describe how you could have changed your response now having a better understanding of the fight or flight response, and emotional intelligence.
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Do you believe dating should be permitted among employees? Do you think formal policies setting boundaries will keep this from happening? Why or why not? 250WORDS
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Self-monitoring is a personality trait that describes individuals' beliefs about the cause of or control
over situations and events.
O True
O False
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Is behavior formed or is it innate in oneself?
Choose a product or service in this two categories:
Category 1: Frequently purchased and relatively cheap eg. Toothpaste
Category 2: Not frequently purchase and relatively expensive. eg. Mattress, Automobile
What factors influence your behavior in terms of purchase decision making shaped or formed for the product/service of your choice.
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Many people think that fangirls are crazy teenage girls who cry because of their obsession with a celebrity. They believe that the fangirls have no lives and devote them to these stars that appear on TV screens (http://insert-name-here.weebly.com/reflections/the-psychology-behind-fangirling; https://www.youtube.com/watch?v=nS2QqSQbjOQ). A fangirl is a generic term that can mean anyone from any age (usually teenagers) who is ‘obsessed’ with a band, artist, actor, sportsperson, television series, or even books. Each one of these categories is put into something called a fandom. Fandom stands for ‘fanatic domain’. Fangirls or fanboys talk about their obsession in these domains, usually on social media. Several factors drive people into being fans - social (family, group affiliation), psychological (self-esteem, escape), personal (aesthetic, entertainment, eustress, economic). From a marketer’s perspective, how will the knowledge of these factors influence the marketing strategy of any…
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What is the main objective of the power of self-belief, setting goals, and managing time?
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Part 1: Assume you are about to purchase one of the following items: a cell phone, a computer or a vehicle. Think about the influence that your family or household members would have on you. Identify and discuss which role(s) different members of your family/household would play in this situation (ex. initiator, info gatherer, gatekeeper etc…). Use your own personal frame of reference to discuss the household dynamics that might influence your purchase decision. Be sure to also refer to consumer behaviour concepts and terminology
Part 2: Again, referring to your own personal frame of reference, think about how you shop for grocery/food items. Create a positioning map for grocery stores in your local marketplace based on your perceptions. Be sure to include at least 3-5 stores and plot those brands on a map using 2 purchase criteria that you would use to compare different stores. Your answer should include a) positioning map b) explanation of the criteria you selected to evaluate the…
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Businesses and industry specialists in 2018 criticized the company Blockbuster for not being able to see that DVDs will soon become obsolete as all content moves towards digital streaming. What common bias in decision making is this referring to?
Escalation of commitment
Hindsight bias
Risk aversion
Anchoring bias
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Consumers are faced with purchase decisions nearly every day. But not all decisions are treated the same. Some decisions are more complex than others and thus require more effort by the consumer. Identify a major product purchase you recently made as an example.
1. Deliberate on the different types of factors that influence your behaviour.
2. Identify four variables that influenced your purchase; for each variable, explain what it is and how it influenced your purchase.
3. Demonstrate how and why purchase was made.
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Prudential reasons are those moral reasons that are separate from self-interest.
Select one:
a. False
b. True.
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