The Role of Communication

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Bryant & Stratton College *

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Course

301

Subject

Management

Date

Feb 20, 2024

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docx

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4

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1 The Role of Communication Name: Natasha Williams Instructor’s name: Dr Dina Ziadlou Course name: Health Services Management 1 Course number: HTHS 301 School name: Bryant & Stratton College Date: 01/20/24
2 To: Physician, Nurse Clinical Leader, Hospital Executive Team From: Natasha Williams- Program Administrator Date: January 27 th , 2023 The Role of Communication As we all know by now that effective communication amongst healthcare professionals is imperative. When providing high-quality care, we need to have accurate and efficient communication happening within the organization. Communication can be spoken words, written words, or non-verbal cues which consist of facial expressions, speaking tempo, vocal pitch, voice tone, gestures, or even your body language. In addressing the issue about one of our physician whose healing outcome in the centers clinical database has been shown to be below standardized expectations, communication has played an effective role in addressing this issue. Reason so, our patients have communicated verbally or through spoken words with other medical professionals within the practice stating the poor care they have been experiencing, which have led them in bringing to my attention also through spoken words in addressing the matter/situation. I have chosen to communicate with you all through written words by sending out this email informing you about the situation and how I intend to take further actions in addressing the matter for the betterment of the center and our fellow physician. Communication is very essential in developing productive relationships. One skill that can help and plays a vital role in communicating is our listening skill. Being able to listen and do it actively help a great lot, by this doing you can address any situation and in return provide a positive feedback long-term. With listening skills, it all trickles down to our soft skills which
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