C200 - Task 2 DCM2 Organization and Leadership Evaluation
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Managing Organizations and Leading People – Task 2 - DCM2
Melissa Morrison
Western Governors University
Dr. Vincent Franklin, Ph.D
November 4
th
, 2023
2
A.
Organization Description
In 2017, I had the distinct opportunity to work for Matrix Medical Network for five years
and achieved several promotions. Matrix Medical Network is a large clinician-led healthcare company founded in 2000 that operates nationally. The company has an astonishing 5,000 employees covering all 50 states. The mission of the company is to provide healthcare services to
at-risk populations and close care gaps for healthcare plans. Matrix services can be offered via telehealth, home health, or in-person at a mobile health clinic. In the height of COVID-19, the organization expanded the services to incorporate coronavirus testing, vaccinations, and treatment across the United States. Contracts were signed with large organizations, state entities, and educational institutions. These services were offered at accessible site locations or health fairs organized within cities by request. Considering this is a large company and executive decisions are passed down through the
supervisor, it would be easy to focus on the C-suite team. However, focus will be given to my previous supervisor, Alfred Garcia. Alfred was the Director of Project Management Business Transformation Team. A1. Leadership Practices I experienced my fair share of quality amongst leaders during my employment at Matrix Medical Network. Every leader, regardless of their experience or style, offers lessons learned. Typically, we imagine the most impactful leaders to be the ones who guide us successfully through obstacles. However, leaders who leave much to be desired will often force critical growth and development. Alfred exhibited many great qualities that I hope one day to emulate. I believe his best leadership practice was how thoroughly he communicated to his team and leadership. Alfred
3
scheduled weekly calls with the entire team to ensure we had a safe place to discuss our projects,
troubleshoot any risks, or simply voice complaints. On top of the weekly team calls, he also scheduled monthly one-on-ones with each direct report to allow additional uninterrupted time. By scheduling these meetings, we knew we had support from our leader, bringing a sense of comradery amongst the team. If we ever needed to meet with him, we knew that he would make himself available through phone calls and text messages.
Empathy is an important quality in a leader that allows for a connection between a leader and direct report. Many of our team members, myself included, experienced difficulties in our personal lives, ranging from health issues to losing loved ones. Without a beat, Alfred showed genuine empathy every time. For example, I lost my only sibling in 2022. When I got the news, I
called Alfred to notify him I would need to step away from work for an extended period while I took care of my brother’s affairs. In line with his compassionate nature, he advised me to go and leave work behind. While I was away, he checked on me regularly and shared in my grief, as he also suffered the loss of a sibling. The last practice Alfred exhibited was the willingness to take on any project that needed assistance. Our team handled projects ranging from IT to state-awarded contracts. He emphasized to our team that when someone needs help, we are there to provide our expertise for the good of the entire company. He challenged each of us to dive into the project and provide excellence. At times, the total immersion from the managerial level felt like a challenge, but after
much-needed hindsight and perspective, we realized the end result was a very successful business partnership.
4
A2. Organizational Culture
Organizational culture is crucial for employee satisfaction and retainment. Most of the workforce will choose to seek employment elsewhere instead of working in a negative or toxic environment. Alfred’s personality and leadership style ensured that was not the case at Matrix Medical Network. He created a culture conducive to many different workstyles. He did not succeed unless the team succeeded and felt valued, professionally and personally. There was never a time where we were made to feel guilty for needing to take care of personal matters during work hours. His motto was as long as your work gets done, then take care of your family. If you ever had a problem, he would help you either find a solution or an outlet. B.
SWOT Analysis
In this section I will conduct a SWOT analysis on Matrix Medical Network. This will consist of strengths, weaknesses, opportunities, and threats.
B1. Strengths
One of Matrix Medical Network’s many strengths was providing excellent customer service to all members, instilled at every organizational level. To encourage employees to provide excellence, Matrix implemented an incentive program. Naturally this incentive program motivated employees to perform well, which resulted in greater success in meeting client expectations. This led to longer contract extensions and the company achieving their EBITA goal. Another strength Matrix Medical Network had was the technology in the mobile health clinics. The clinics were outfitted with an array of testing equipment, such as electrocardiograms,
digital retinal scanning, mammography, and much more. Having these capabilities allowed Matrix to provide immediate service to patients, rather than referring them to specialists. This
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