ORGA 333 Case study
.pdf
keyboard_arrow_up
School
Grant MacEwan University *
*We aren’t endorsed by this school
Course
333
Subject
Management
Date
Apr 3, 2024
Type
Pages
11
Uploaded by BrigadierRaven1620
Change Management Analysis of
Such a Little Change
1
Change Management Analysis of
Such a Little Change
Caden Inaba, Saksham Kapoor, Gurjot Kular, Navroop Singh Bhinder
MacEwan University
ORGA 333: Managing Change
Prof. Theresa Chika-James
March 23, 2024
Change Management Analysis of
Such a Little Change
2
Executive Summary
As Claire D.'s journey is analyzed, she has reached a pivotal point where her
implementation of a new and updated room system faces heavy employee resistance from the
room attendants of Le Luxueux Hotel. Throughout her implementation of change, she failed to
manage the human aspect of change by not engaging employees in the decision making process,
and failed to promote participation and involve employees for a successful transition into the
system. Without taking a step back, she must initiate a process to reform the mistakes she has
made and use specific strategies to mitigate the risk posed by the employees. Claire D. must
focus on communication, participation, involvement, feedback, and incentives to decide the fate
of such a little change and steer towards the desired state of successful implementation of a new
room assignment system.
Introduction
This case study explores the intriguing journey of Claire D., a head supervisor at the Le
Luxueux hotel, as she navigates through complex challenges while implementing change in the
housekeeping department. A new room assignment system proves to be a small change that faces
many obstacles from employees due to Claire D.’s lack of effective change management. The
current situation is critical due to heavy employee resistance and protest, and Claire D. must take
important actions to set the stage for the future of the housekeeping department. While she can
take varying decisions to tackle the current situation, it will be most effective if she promotes
open two-way communication, a work culture of transparency and involvement, while focusing
on monitoring progress, feedback and incentives to promote positive change implementation and
resolve the current tension.
Change Management Analysis of
Such a Little Change
3
Background
The Le Luxueux hotel in Toronto has long been regarded as a respected four-star
establishment noted for its fantastic service and reputation. The hotel, recently acquired by the
SuperHigh Hotels & Resorts network, is experiencing a significant change as it adjusts to the
high standards assessed by its new parent business. While Le Luxueux has traditionally held a
strong market position, growing competition and shifting consumer demands necessitate
strategically reorganizing its operations and service offerings. Furthermore, with Toronto's
growing tourism industry, the hotel has both chances for expansion and challenges in satisfying
the raised demands of its customers.
This transitional era is critical for Le Luxueux, requiring cautious planning and strategic
decision-making to guarantee its long-term success in the dynamic hospitality market. As the
hotel aims to maintain its reputation for excellence while still achieving the stringent
requirements set by SuperHigh Hotels & Resorts, it must traverse a complicated combination of
elements, including organizational reorganization, operational improvements, and cultural
changes. With access to fresh financial and human resources due to the acquisition, Le Luxueux
is well-positioned to seize upcoming opportunities and establish itself as a market leader in the
competitive hospitality industry. However, reaching this goal will necessitate a planned effort to
align stakeholders' interests, stimulate innovation, and become the best they can be.
Evaluation of the Case
In evaluating the case of Le Luxueux Hotel's Housekeeping Department, it is essential to
view various perspectives on managing change effectively. Drawing from the Harvard Business
Review (1993) insights, the case highlights the importance of strategic planning and
Change Management Analysis of
Such a Little Change
4
communication in navigating organizational transitions. The conflicts and operational
inefficiencies within the Housekeeping Department highlight the need for a structured approach
to change management, providing clear communication of goals and expectations to all
stakeholders involved. By aligning the change initiatives with strategic goals and fostering open
discussion among employees, the hotel can mitigate resistance to change and enhance the
likelihood of successful performance.
Insights from the University of Arizona Global Campus highlight the importance of
effective leadership and resource distribution in driving organizational performance. Within the
context of the case, this perspective underscores the role of hotel management in providing
guidance and support to the Housekeeping Department during times of transition. By giving
resources strategically and empowering frontline supervisors with the necessary tools and
training, the hotel can facilitate smoother transitions and minimize disruptions to daily
operations. This approach ensures that change efforts are well-planned and sufficiently
resourced, enabling the organization to achieve its desired outcomes effectively.
Considerations from Robert Walters' article on embracing change in the workplace shed
light on the importance of developing a culture of adaptability and innovation within the
organization. The challenges encountered by the Housekeeping Department highlight the
demand for a cultural shift toward assuming change and fostering employee engagement.
Fostering a culture of constant learning and encouraging employees to contribute ideas for
progress, the hotel can harness its workforce's collective expertise and creativity to manage
operational challenges more effectively. This approach improves employee confidence and
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
Related Questions
Changes are evaluated, approved (or disapproved), managed, and tracked. The Change Control Board is responsible for evaluating and authorizing any and all adjustments (CCB).What are the four reasons why change management that is well implemented may allow for more positive transformation?
arrow_forward
Overview:
The university you attend is an organization with a structure that can be represented in an organization chart. The dietetics program operates within that university. Find the organizational chart for the university and print it out. Identify the Dietetic Program on this chart.
What is the span of control of the various managers depicted on the chart?
arrow_forward
assume the following scenario for this assignment:
One of your duties as a change consultant is to offer recommendations leading to organizational change. Such recommendations may require the reorganization of staff, workers, and external consultants into new teams. Moreover, some individuals may be dismissed from the labor pool because of redundancies, lacking budgets, and changes in organizational goals.
As a change consultant, you are working at a facility where the administration is considering de-centralizing product departments to break down silo walls across locations. Also, you were provided a large quantity of data showing that changes will benefit the organization at the cost of disrupting staffing, causing conflict, and demanding conflict resolution meetings and services.
First goal. As a consultant, you used the data you collected to arrive at the most informed decisions possible regarding changes to the organization. Discuss the following: What steps would you follow and…
arrow_forward
Explain how the change could have been managed more effectively? PHOTOS ARE FOR REFERENCE.
arrow_forward
Scenario
As the lead consultant for Workplace Solutions Consulting, you are the one to deliver recommendations for organizational change to the management of Informational Systems. Some of the ideas involve centralizing some duplicated administration functions in regional locations and others involve de-centralizing product departments to break down silo walls across locations. You collected significant data in order to conduct the best analysis. The bottom line: although all of these changes are for the better for organization, they will be quite disruptive to the personnel at IS.
Your Task~After reading your textbook, particularly modules 11, 12 and 15, answer to the best of your ability.
Part I
#1 You used the data you collected in order to arrive at the most-informed decisions possible regarding changes to the organization.
#2What steps would you follow and what information would you collect to ensure sound data-driven decisions?
Part II
#3 It is now time to execute the…
arrow_forward
CASE 2 - STARBUCK : Listen to Your Customers
Starbucks unleashed "My Starbucks Idea" in 2008. The goal was to give customers an easy way to submit their
requests and concerns in a better place than a suggestion box. The result - over 300 ideas from this microsite have
made it into Starbucks stores around the world. Some of the highlights include: the new Hazelnut Machiatto flavor, a
free treat for birthdays, and even the iconic green splash sticks that are now on the self-service counter by the
napkins and sleeves. All of this came from hearing out what customers wanted and making the necessary changes.
Promotional items are always valuable, whether they're offered for free or sold in a gift shop. Starbucks knows all
about that value with their eye-catching custom travel mugs, tumblers, and ceramic mugs. They change these up
every season, keeping things interesting for their dedicated fans. Today, the Starbucks mugs are some of the most
iconic promotional items of all time! In fact,…
arrow_forward
Identify and explain 3 change management strategies that could be used to maximize any of the forces for the change, and/or minimize any of the forces against the change.
arrow_forward
Focusing on the Nokia company and their change management identify the key stakeholders. How might senior management have identified the main areas of support or resistance to any planned change? Discuss how resistance to change should have been ideally managed. You must draw upon relevant theories, concepts and models, and appropriate organisational examples. I
Guidelines
To gain a pass, the student should identify the key stakeholders. How might senior management have identified the main areas of support or resistance to any planned change? Discuss how resistance to change should have been ideally managed. students should demonstrate a basic level of best practice academic theory and must draw upon relevant theory, concepts, and models and appropriate organisational examples drawn from the lessons Diagnosing and Planning Change and Making Change Stick. apply some underpinning theory successfully.
Here the students should utilise a stakeholder model such as Mendelow (1991), Bucholtz…
arrow_forward
Please original work
Who do you feel should be in control of the BI system evaluations?
How do you think that organizations could ensure that their BI system remains adaptable to changing business needs and technological advancements?
Please add references (including cited web links)
arrow_forward
Step 1: Increase Urgency
We will move toward and become like that which we think about. This means we must prompt the individuals in the situation we are trying to change to begin thinking about and moving toward change. To do this successfully, we have to give them a reason! Most individuals are slow to take action when they have no motivation to do so. But how do we do that? And how do we accomplish not just motivation, but urgent motivation?
Specific questions or items to address:
Read Step 1 “Increase Urgency” from Kotter and Cohen's The Heart of Change. Review the questions page in the exercise to construct part of your project which addresses the need to create urgency. Use the list of questions the exercise along with the feedback you received from your instructor to revise and improve Part 1 of your project.
Here are the questions from the text:
For the organizational unit over which you have some influence (corporate, division, department), is there a need for large-scale…
arrow_forward
Critical Thinking Disintermediation is becoming more
commonplace in the service industry, often eliminating
a customer's interaction with, for example, bank tellers
or supermarket clerks. How does this lack of interac-
tion affect the customer's experience? How does this
lack of interaction affect a firm's ability to provide su-
perior customer service?
arrow_forward
In the dynamic landscape of organizational change, the complexity of the process often necessitates a flexible and adaptive approach. The contingency approach to change recognizes that there is no one-size-fits-all solution. Instead, it advocates for tailoring change strategies to the unique characteristics and circumstances of the organization. This approach requires leaders to assess the specific challenges and opportunities within their organizational context and adjust their change initiatives accordingly. Factors such as the organizational culture, employee readiness, and external environmental factors play crucial roles in determining the most effective change approach. By acknowledging and responding to the contingent nature of change, organizations can enhance their agility and resilience in the face of evolving internal and external dynamics.
Question: How can organizational leaders effectively identify and assess the key contingencies that influence the success of change…
arrow_forward
Discuss and differentiate between “disruptive change," and "incremental change?" In what unique ways does each of them affect an organization? Provide an example.
PLEASE USE Bateman, T. S., Snell, S., & Konopaske, R. (2021). Management: Leading & collaborating in a competitive world. In Management: Leading & collaborating in a competitive world. New York, NY: McGraw-Hill Education.
arrow_forward
what is the organizational culture of jpi and how has it changed over time?
arrow_forward
Direct Line: disruption brings opportunity
Among leadership teams, there tends to be two views about change. One: change is risky and means disrupting repetitive processes that leaders have been rewarded for improving over time. And two: change is something that can be delegated, like other implementation-based activities such as project management and risk.
Actually, change program are most successful when, as a result of external factors, there’s a shared sense of urgency to deliver tangible change.
Following the 2008 financial crisis, RBS Group was ordered to sell its insurance business by European Union regulators, as a condition of RBS receiving £45bn in state aid. RBS’s insurance business, led by Paul Geddes, was tasked with separating its operations from RBS Group into a standalone company, in order to be ready for either a trade sale to a competitor, or listing on the stock market.
It’s a testament to Geddes, and the insurance business’s leadership at the time, that they turned…
arrow_forward
Management Level: Manager, Investment Strategist
Department: Finance Development
Company Structure: Investigating Direct Trading
From the perspective of your department and management level, discuss the implications of a security breach in the company’s infrastructure (all forms - human, technology etc.)
1. Suggest TWO reasons why such breaches could occur and state how they can be avoided.
arrow_forward
Is there any relationship between the four functions of management? Explain your answer.
arrow_forward
Supratim Sarkar (Sarkar), head of Corporate Strategy and Operations at TechVision Pvt. Ltd. (TechVision) – an Indian multinational technology company, was a busy man. As head of the Corporate Strategy and Operations function, Sarkar had to manage various tasks with both short-term and long-term implications. He had to juggle between different activities, including heading a committee to formulate a 5-year plan for TechVision to become a $1 billion company by 2025; preparing an annual plan for 2020-21; reviewing the sales performance dashboard that went out to the CEO every fortnight; identifying sales opportunities on a quarterly basis; managing multiple stakeholders, planning and prioritizing the proposals and bid documentation for large deals; creating a robust tool that captured the sales representatives’ performance, and ensuring sales incentive pay-out happened every quarter; ensuring compliance to sales pipeline management; identifying opportunities for account penetration;…
arrow_forward
Supratim Sarkar (Sarkar), head of Corporate Strategy and Operations at TechVision Pvt. Ltd. (TechVision) – an Indian multinational technology company, was a busy man. As head of the Corporate Strategy and Operations function, Sarkar had to manage various tasks with both short-term and long-term implications. He had to juggle between different activities, including heading a committee to formulate a 5-year plan for TechVision to become a $1 billion company by 2025; preparing an annual plan for 2020-21; reviewing the sales performance dashboard that went out to the CEO every fortnight; identifying sales opportunities on a quarterly basis; managing multiple stakeholders, planning and prioritizing the proposals and bid documentation for large deals; creating a robust tool that captured the sales representatives’ performance, and ensuring sales incentive pay-out happened every quarter; ensuring compliance to sales pipeline management; identifying opportunities for account penetration;…
arrow_forward
Explain the concept of "business continuity maturity" and how it relates to plan effectiveness.
arrow_forward
This is your first week in your new job at Safety Zone, a leading producer of IT modeling software. Your prior experience with a smaller competitor gave you an edge in landing the job, and you are excited about joining a larger company in the same field. So far, all is going well and you are getting used to the new routine. However, you are concerned about one issue. In your initial meeting with the IT manager, she seemed very interested in the details of your prior position, and some of her questions made you a little uncomfortable. She did not actually ask you to reveal any proprietary information, but she made it clear that Safety Zone likes to know as much as possible about its competitors. Thinking about it some more, you try to draw a line between information that is OK to discuss, and topics such as software specifics or strategy that should be considered private. This is the first time you have ever been in a situation like this. How will you handle it?
arrow_forward
Al asalah company is a new company based in dubai. The company in real estate and
has about 200 employees. The company hired Mr Ali, an experienced HB manager
and he worked closely with other departmental managers towards achieving the
organizational goals. When Mr ali conducted a job analysis he realized urgent need
for the company to hire digital marketers, as one of the company goals was to attract
more customers & expand in the market. He recruited some of the best talents and
selected them after considering the company's financial resources & other
resources. He used several social media platforms during the hiring process such as
Facebook. This helped him collect more resumes which ultimately led him to find the
candidates who fit the companies requirements. He provided high quality training
using advanced technology. Mr ali provided the employees with competitive salaries
& incentives. One of the key successes of the company was applying an effective
evaluation method by using…
arrow_forward
Use this link provided to read the case study then answer the question please. https://jochenwirtz.com/wp-content/uploads/2021/04/Case-Uber-by-Wirtz-Tang_2016.pdf
Explain TWO types of organizational change as discussed in the course. Relevantexamples for each type of change must be incorporated that links to the case.Suggest ONE type of change for Uber, which does not already exist. Provide fulldetails on the three dimensions of the suggested change. Provide relevantinformation from the case to justify your suggestion.
arrow_forward
CASE STUDY - IT'S NOT ALL DOOM AND GLOOM FOR MULTICHOICE
The South African broadcaster has lost more than 100,000 customers, while many others are
downgrading their packages.
The rising cost of living coupled with more hours of load-shedding and high unemployment has led
many consumers to terminate their pay TV subscriptions while others are downgrading to more
affordable packages.
In June 2023, MultiChoice reported that it had lost more than 100,000 subscribers at the end of
March (2023), adding that customers are more selective when signing up to avoid periods of
excessive load-shedding.
MultiChoice has 9.3-million subscribers in South Africa (SA), 57% of whom are subscribed to cheaper
packages such as Family, Access, and Easy View. The broadcaster said blackouts have hammered its
SA subscriber base and activity levels, with a noticeable effect when load-shedding reaches stage 4
and above, "even when consumers have disposable income".
The company's premium segment, which includes…
arrow_forward
Management Level: Manager, Investment Strategist
Department: Finance Development
Company Structure: Broker
From the perspective of your department and management level, discuss the implications of a security breach in the company’s infrastructure (all forms - human, technology etc.)
1. Suggest TWO reasons why such breaches could occur and state how they can be avoided.
arrow_forward
Draft an organization chart (use other charts as help) with the following infoi.e. Ben perry is the new CIO, new IT leadership team
arrow_forward
Mangement
Coordination is the art of harmonizing efforts and resources to achieve shared objectives efficiently. It's a multifaceted process that encompasses communication, collaboration, and synchronization. In any endeavor, whether it's a business project or a community initiative, effective coordination is crucial for success. It involves establishing clear goals, delineating roles and responsibilities, and ensuring that everyone involved is working towards the same end. Additionally, coordination requires constant monitoring and adjustment to adapt to changing circumstances and address any emerging issues promptly. Moreover, effective coordination often relies on the use of technology and tools to streamline processes and facilitate information sharing. By fostering collaboration and alignment among stakeholders, coordination maximizes productivity, minimizes redundancy, and promotes synergy. Ultimately, it serves as the backbone of any organized effort, enabling individuals and…
arrow_forward
Jeffrey Pfeffer and Robert Sutton (2006) advise change managers to focus on four issues (create dissatisfaction, give direction, have faith, and embrace the mess) to ensure that, once the decision to go ahead has been taken, change happens fast and is effective.
QUESTION
Elaborate the four issues stated by Jeffrey Pfeffer and Robert Sutton (2006).
Examine any FIVE (5) reasons why transformation efforts fail and the remedy to overcome it.
arrow_forward
Is the organization a tall one, or does it appear to be flat?
arrow_forward
Strategy implementation is the process by which strategies and policies decided by the top management are put into action through the development of business programs, budgeting, and human resource initiatives. Discuss the main issues and obstacles most business organizational management is facing in implementing strategic change using relevant examples.
arrow_forward
To assess your ability to identify best practices in change management.
Overview
In this assignment, you will research and share best practices for managing change in the real world.
Action Items
Research best practices for managing change in the real world. You can look in your textbooks from previous classes (but not the texts for this class), in journal articles, trade magazines, online, personal experiences, etc. Here are some suggested search terms to use in online queries: “change management best practices,” “organizational change,” “change management,” “organizational change management,” “organizational change leadership,” “change leadership,” etc.
Compile your list of at least 5-7 best practices, including citations and references to at least four sources. For more information on using APA formatting appropriately, visit the APA Library GuideLinks to an external site. or refer to the APA Style ManualLinks to an external site.
arrow_forward
Prepare a Literature review using the below topic and research questions
Topic:
An examination of the Impact of staff absenteeism on the operation at Sandals South Coast.
Research Questions
What are the types of absenteeism currently experienced at Sandals South Coast?
What are the primary reasons for staff absenteeism at Sandals South Coast, and how do they differ across different departments?
How does the working environment/conditions at Sandals South Coast affect absenteeism?
What strategies are currently employed at Sandals South Coast to manage absenteeism?
arrow_forward
Report writing on Managers
Each student must also submit a 1,200-word report in accordance with their presentation. Further details will be discussed; However, the report must address (at a minimum) the following questions:1. Identification and detailed description of the relevant topic.2. How is the chosen topic relevant to the importance of organisational success?3. What are the most significant elements relating to this particular topic?4. Outline and discuss in detail a relevant example of an Australian company or organisation to illustrate the importance of this topic.
arrow_forward
Change management is a critical aspect of organizational management that deals with the process of transitioning individuals, teams, and entire organizations from a current state to a desired future state. Whether implementing new technologies, restructuring operations, or adapting to market shifts, effective change management is essential for minimizing disruptions and maximizing successful outcomes. Key components of change management include clear communication, stakeholder engagement, leadership support, and a structured approach to planning and implementation. Additionally, fostering a culture of resilience, agility, and continuous learning is vital for navigating complex and unpredictable changes effectively. By prioritizing change management practices, organizations can increase their capacity to innovate, adapt, and thrive in today's dynamic business environment. How can leaders cultivate a change-ready culture within their organizations to facilitate successful change…
arrow_forward
SEE MORE QUESTIONS
Recommended textbooks for you
Understanding Business
Management
ISBN:9781259929434
Author:William Nickels
Publisher:McGraw-Hill Education
Management (14th Edition)
Management
ISBN:9780134527604
Author:Stephen P. Robbins, Mary A. Coulter
Publisher:PEARSON
Spreadsheet Modeling & Decision Analysis: A Pract...
Management
ISBN:9781305947412
Author:Cliff Ragsdale
Publisher:Cengage Learning
Management Information Systems: Managing The Digi...
Management
ISBN:9780135191798
Author:Kenneth C. Laudon, Jane P. Laudon
Publisher:PEARSON
Business Essentials (12th Edition) (What's New in...
Management
ISBN:9780134728391
Author:Ronald J. Ebert, Ricky W. Griffin
Publisher:PEARSON
Fundamentals of Management (10th Edition)
Management
ISBN:9780134237473
Author:Stephen P. Robbins, Mary A. Coulter, David A. De Cenzo
Publisher:PEARSON
Related Questions
- Changes are evaluated, approved (or disapproved), managed, and tracked. The Change Control Board is responsible for evaluating and authorizing any and all adjustments (CCB).What are the four reasons why change management that is well implemented may allow for more positive transformation?arrow_forwardOverview: The university you attend is an organization with a structure that can be represented in an organization chart. The dietetics program operates within that university. Find the organizational chart for the university and print it out. Identify the Dietetic Program on this chart. What is the span of control of the various managers depicted on the chart?arrow_forwardassume the following scenario for this assignment: One of your duties as a change consultant is to offer recommendations leading to organizational change. Such recommendations may require the reorganization of staff, workers, and external consultants into new teams. Moreover, some individuals may be dismissed from the labor pool because of redundancies, lacking budgets, and changes in organizational goals. As a change consultant, you are working at a facility where the administration is considering de-centralizing product departments to break down silo walls across locations. Also, you were provided a large quantity of data showing that changes will benefit the organization at the cost of disrupting staffing, causing conflict, and demanding conflict resolution meetings and services. First goal. As a consultant, you used the data you collected to arrive at the most informed decisions possible regarding changes to the organization. Discuss the following: What steps would you follow and…arrow_forward
- Explain how the change could have been managed more effectively? PHOTOS ARE FOR REFERENCE.arrow_forwardScenario As the lead consultant for Workplace Solutions Consulting, you are the one to deliver recommendations for organizational change to the management of Informational Systems. Some of the ideas involve centralizing some duplicated administration functions in regional locations and others involve de-centralizing product departments to break down silo walls across locations. You collected significant data in order to conduct the best analysis. The bottom line: although all of these changes are for the better for organization, they will be quite disruptive to the personnel at IS. Your Task~After reading your textbook, particularly modules 11, 12 and 15, answer to the best of your ability. Part I #1 You used the data you collected in order to arrive at the most-informed decisions possible regarding changes to the organization. #2What steps would you follow and what information would you collect to ensure sound data-driven decisions? Part II #3 It is now time to execute the…arrow_forwardCASE 2 - STARBUCK : Listen to Your Customers Starbucks unleashed "My Starbucks Idea" in 2008. The goal was to give customers an easy way to submit their requests and concerns in a better place than a suggestion box. The result - over 300 ideas from this microsite have made it into Starbucks stores around the world. Some of the highlights include: the new Hazelnut Machiatto flavor, a free treat for birthdays, and even the iconic green splash sticks that are now on the self-service counter by the napkins and sleeves. All of this came from hearing out what customers wanted and making the necessary changes. Promotional items are always valuable, whether they're offered for free or sold in a gift shop. Starbucks knows all about that value with their eye-catching custom travel mugs, tumblers, and ceramic mugs. They change these up every season, keeping things interesting for their dedicated fans. Today, the Starbucks mugs are some of the most iconic promotional items of all time! In fact,…arrow_forward
- Identify and explain 3 change management strategies that could be used to maximize any of the forces for the change, and/or minimize any of the forces against the change.arrow_forwardFocusing on the Nokia company and their change management identify the key stakeholders. How might senior management have identified the main areas of support or resistance to any planned change? Discuss how resistance to change should have been ideally managed. You must draw upon relevant theories, concepts and models, and appropriate organisational examples. I Guidelines To gain a pass, the student should identify the key stakeholders. How might senior management have identified the main areas of support or resistance to any planned change? Discuss how resistance to change should have been ideally managed. students should demonstrate a basic level of best practice academic theory and must draw upon relevant theory, concepts, and models and appropriate organisational examples drawn from the lessons Diagnosing and Planning Change and Making Change Stick. apply some underpinning theory successfully. Here the students should utilise a stakeholder model such as Mendelow (1991), Bucholtz…arrow_forwardPlease original work Who do you feel should be in control of the BI system evaluations? How do you think that organizations could ensure that their BI system remains adaptable to changing business needs and technological advancements? Please add references (including cited web links)arrow_forward
- Step 1: Increase Urgency We will move toward and become like that which we think about. This means we must prompt the individuals in the situation we are trying to change to begin thinking about and moving toward change. To do this successfully, we have to give them a reason! Most individuals are slow to take action when they have no motivation to do so. But how do we do that? And how do we accomplish not just motivation, but urgent motivation? Specific questions or items to address: Read Step 1 “Increase Urgency” from Kotter and Cohen's The Heart of Change. Review the questions page in the exercise to construct part of your project which addresses the need to create urgency. Use the list of questions the exercise along with the feedback you received from your instructor to revise and improve Part 1 of your project. Here are the questions from the text: For the organizational unit over which you have some influence (corporate, division, department), is there a need for large-scale…arrow_forwardCritical Thinking Disintermediation is becoming more commonplace in the service industry, often eliminating a customer's interaction with, for example, bank tellers or supermarket clerks. How does this lack of interac- tion affect the customer's experience? How does this lack of interaction affect a firm's ability to provide su- perior customer service?arrow_forwardIn the dynamic landscape of organizational change, the complexity of the process often necessitates a flexible and adaptive approach. The contingency approach to change recognizes that there is no one-size-fits-all solution. Instead, it advocates for tailoring change strategies to the unique characteristics and circumstances of the organization. This approach requires leaders to assess the specific challenges and opportunities within their organizational context and adjust their change initiatives accordingly. Factors such as the organizational culture, employee readiness, and external environmental factors play crucial roles in determining the most effective change approach. By acknowledging and responding to the contingent nature of change, organizations can enhance their agility and resilience in the face of evolving internal and external dynamics. Question: How can organizational leaders effectively identify and assess the key contingencies that influence the success of change…arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Understanding BusinessManagementISBN:9781259929434Author:William NickelsPublisher:McGraw-Hill EducationManagement (14th Edition)ManagementISBN:9780134527604Author:Stephen P. Robbins, Mary A. CoulterPublisher:PEARSONSpreadsheet Modeling & Decision Analysis: A Pract...ManagementISBN:9781305947412Author:Cliff RagsdalePublisher:Cengage Learning
- Management Information Systems: Managing The Digi...ManagementISBN:9780135191798Author:Kenneth C. Laudon, Jane P. LaudonPublisher:PEARSONBusiness Essentials (12th Edition) (What's New in...ManagementISBN:9780134728391Author:Ronald J. Ebert, Ricky W. GriffinPublisher:PEARSONFundamentals of Management (10th Edition)ManagementISBN:9780134237473Author:Stephen P. Robbins, Mary A. Coulter, David A. De CenzoPublisher:PEARSON
Understanding Business
Management
ISBN:9781259929434
Author:William Nickels
Publisher:McGraw-Hill Education
Management (14th Edition)
Management
ISBN:9780134527604
Author:Stephen P. Robbins, Mary A. Coulter
Publisher:PEARSON
Spreadsheet Modeling & Decision Analysis: A Pract...
Management
ISBN:9781305947412
Author:Cliff Ragsdale
Publisher:Cengage Learning
Management Information Systems: Managing The Digi...
Management
ISBN:9780135191798
Author:Kenneth C. Laudon, Jane P. Laudon
Publisher:PEARSON
Business Essentials (12th Edition) (What's New in...
Management
ISBN:9780134728391
Author:Ronald J. Ebert, Ricky W. Griffin
Publisher:PEARSON
Fundamentals of Management (10th Edition)
Management
ISBN:9780134237473
Author:Stephen P. Robbins, Mary A. Coulter, David A. De Cenzo
Publisher:PEARSON