ORGA 333 Case study

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Grant MacEwan University *

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333

Subject

Management

Date

Apr 3, 2024

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pdf

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11

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Change Management Analysis of Such a Little Change 1 Change Management Analysis of Such a Little Change Caden Inaba, Saksham Kapoor, Gurjot Kular, Navroop Singh Bhinder MacEwan University ORGA 333: Managing Change Prof. Theresa Chika-James March 23, 2024
Change Management Analysis of Such a Little Change 2 Executive Summary As Claire D.'s journey is analyzed, she has reached a pivotal point where her implementation of a new and updated room system faces heavy employee resistance from the room attendants of Le Luxueux Hotel. Throughout her implementation of change, she failed to manage the human aspect of change by not engaging employees in the decision making process, and failed to promote participation and involve employees for a successful transition into the system. Without taking a step back, she must initiate a process to reform the mistakes she has made and use specific strategies to mitigate the risk posed by the employees. Claire D. must focus on communication, participation, involvement, feedback, and incentives to decide the fate of such a little change and steer towards the desired state of successful implementation of a new room assignment system. Introduction This case study explores the intriguing journey of Claire D., a head supervisor at the Le Luxueux hotel, as she navigates through complex challenges while implementing change in the housekeeping department. A new room assignment system proves to be a small change that faces many obstacles from employees due to Claire D.’s lack of effective change management. The current situation is critical due to heavy employee resistance and protest, and Claire D. must take important actions to set the stage for the future of the housekeeping department. While she can take varying decisions to tackle the current situation, it will be most effective if she promotes open two-way communication, a work culture of transparency and involvement, while focusing on monitoring progress, feedback and incentives to promote positive change implementation and resolve the current tension.
Change Management Analysis of Such a Little Change 3 Background The Le Luxueux hotel in Toronto has long been regarded as a respected four-star establishment noted for its fantastic service and reputation. The hotel, recently acquired by the SuperHigh Hotels & Resorts network, is experiencing a significant change as it adjusts to the high standards assessed by its new parent business. While Le Luxueux has traditionally held a strong market position, growing competition and shifting consumer demands necessitate strategically reorganizing its operations and service offerings. Furthermore, with Toronto's growing tourism industry, the hotel has both chances for expansion and challenges in satisfying the raised demands of its customers. This transitional era is critical for Le Luxueux, requiring cautious planning and strategic decision-making to guarantee its long-term success in the dynamic hospitality market. As the hotel aims to maintain its reputation for excellence while still achieving the stringent requirements set by SuperHigh Hotels & Resorts, it must traverse a complicated combination of elements, including organizational reorganization, operational improvements, and cultural changes. With access to fresh financial and human resources due to the acquisition, Le Luxueux is well-positioned to seize upcoming opportunities and establish itself as a market leader in the competitive hospitality industry. However, reaching this goal will necessitate a planned effort to align stakeholders' interests, stimulate innovation, and become the best they can be. Evaluation of the Case In evaluating the case of Le Luxueux Hotel's Housekeeping Department, it is essential to view various perspectives on managing change effectively. Drawing from the Harvard Business Review (1993) insights, the case highlights the importance of strategic planning and
Change Management Analysis of Such a Little Change 4 communication in navigating organizational transitions. The conflicts and operational inefficiencies within the Housekeeping Department highlight the need for a structured approach to change management, providing clear communication of goals and expectations to all stakeholders involved. By aligning the change initiatives with strategic goals and fostering open discussion among employees, the hotel can mitigate resistance to change and enhance the likelihood of successful performance. Insights from the University of Arizona Global Campus highlight the importance of effective leadership and resource distribution in driving organizational performance. Within the context of the case, this perspective underscores the role of hotel management in providing guidance and support to the Housekeeping Department during times of transition. By giving resources strategically and empowering frontline supervisors with the necessary tools and training, the hotel can facilitate smoother transitions and minimize disruptions to daily operations. This approach ensures that change efforts are well-planned and sufficiently resourced, enabling the organization to achieve its desired outcomes effectively. Considerations from Robert Walters' article on embracing change in the workplace shed light on the importance of developing a culture of adaptability and innovation within the organization. The challenges encountered by the Housekeeping Department highlight the demand for a cultural shift toward assuming change and fostering employee engagement. Fostering a culture of constant learning and encouraging employees to contribute ideas for progress, the hotel can harness its workforce's collective expertise and creativity to manage operational challenges more effectively. This approach improves employee confidence and
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