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Apr 3, 2024
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Page | 1
2-1 Assignment: c (Part1)
MBA530: Leading People & Organization
Krista Scott
Southern New Hampshire University
Professor: I. Dabdoub
12/20/2023
Page | 2
Identified Trends
After reviewing the survey results, I found that the overall trend is downward from the results four years ago to current results. While there are some areas that were steady or went up. The overall trend is downward. Unfortunately, if the company lets things stay the same, they may not have many employees in the future. For example:
1.
My company cares about its employees" (Company and strategy went down from 75 to 60 resulting in a 20% drop over the last 4 years). 2.
"My supervisor shows appreciation for the work that I do" (Job satisfaction went down from 55 to 38 resulting in a 30.91% drop over the last 4 years). 3.
"I trust my supervisor" (Working Conditions went down from 39 to 24 resulting in a 38.46% drop over the last 4 years)
If a company does not value their employees their turnover rate will be dramatically affected. They will be in a constant state training and rehiring because they won’t be able to retain employees. Based on the survey results customer satisfaction has been satisfactory continually from four years ago to current. However, with the way the employees currently feel they may see a downward trend in that as well. Not to mention that without customers there is no business.
Employee Survey Results Data
Page | 3
Focus Areas
The 3 focus areas I recommend the company focus on to improve scores is Working Conditions, Recognition & Praise and Training & Development.
1.
Working Conditions
: A positive work environment is beneficial to both employees and employers. It is imperative that employers supply a positive atmosphere for their employees. Full-time employees often spend more time at work than they do at home. When employees are
happy with their working conditions it helps them grow both personally and professionally. Additionally, when the working conditions are suitable for the growth of an employee, they will be more productive and efficient with their work. This will also cause a morale boost that can trickle down to the employees treating the customer well also.
2.
Praise & Recognition: Often employees receive their negative feedback more often than positive feedback. This can create tension between employees and their employer. If employees
are constantly hearing the negative, they carry that negativity with them. Everyone deserves to be told when they are doing a job well done. Therefore, all employees should receive more frequent praise when they are doing an excellent job. This will increase employee motivation. This recognition will help promote a sense of security, better quality of work, increased engagement, productivity, retention and loyalty. 3.
Training & Development:
Without proper training and or professional development employees will underperform. Training and development are important because it helps to grow an employee’s strengths and address any weaknesses. Training enables employees to improve their
skills and become more efficient in their role and improve skills. It can also give employees a chance to develop their skills to obtain a raise or possibly a promotion to a higher level within the company.
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