Management Leadership
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Case Study - 3
Manufacturing Leadership
MGMT8671 - Section 9
Group Members:
Adnan Gangerdiwala: 8831050
Ikenna Elvis Igwilo:8911174
Date Submitted: 8
th
March, 2024
Location:
Walmart on 2960 Kingsway Dr, in Kitchener, Ontario. Observing the clothing department near the fitting rooms.
Selfie:
Due to security protocols, we cannot take a selfie within the store (As per the employee).
We took a selfie outside the store!
2. Value-Add Goal:
Maintaining a neat, organized, and well-stocked clothing department to enhance customer experience and encourage sales.
3. Observations:
Time: 10:30 PM
Initial Observations (First 5 Minutes):
An employee folds a pile of t-shirts on a nearby table, meticulously placing them in size order according to a colour gradient (dark to light).
They then move to a rack of jeans, picking up misplaced items, checking for tears or damage, and hanging them on the correct size hanger, ensuring all zippers are fastened.
The employee scans a handheld device and checks a box of merchandise on a bottom shelf. They efficiently restock the shelf with new folded shirts from the box, ensuring all tags are facing outward.
A customer with a basket approaches the employee. The employee greets the customer with a smile and asks if they need any assistance.
The employee notices a fallen hanger on the floor and picks it up before returning
to their tasks.
Ongoing Observations (Next 5 Minutes):
The restocking pattern seems strategic, with the employee focusing on areas with low stock or disarray first.
The employee scans price tags on several items throughout the aisle, possibly checking for accuracy or potential markdowns.
Another customer approaches, looking for a specific colour in a particular brand of athletic wear. The employee checks their handheld device and walks the customer directly to the correct section, pointing out different options.
The employee observes a group of teenagers rummaging through a display of graphic tees. They politely approach the group and ask if they need any help folding or finding specific sizes.
Final Observations (Last 5 Minutes):
A significant amount of discarded clothes accumulates near the fitting rooms. The employee gathers them into a laundry basket, occasionally stopping to answer customer questions about product availability.
The employee straightens a display of scarves, ensuring they are evenly spaced and visually appealing.
There's a constant flow of customers browsing the clothes, with some leaving items on the floor and others struggling to find specific sizes.
Focus on Hiccups:
Discarded clothes near the fitting room create a cluttered look and require frequent cleaning, taking away from restocking and merchandising tasks.
The employee seems to prioritize customer service and tidying up over focusing on creating a visually appealing display throughout the department.
It's unclear if there's a designated schedule for restocking specific sections, potentially leading to uneven inventory levels across the department.
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Related Questions
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The appearance of injury depends upon the: mechanism of the applied force, location of the actual injury, shape texture and pattern of the impacting object, and the physiological status of the individual.
Question 1:
True
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Birthmarks such as Mongolian spots or port wine stains look deceptively like bruising.
Question 3:
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Question 4
MATCH THE ITEM WITH THE APPROPRIATE DESCRIPTION
Question 4:
Crush injury
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Penetration wounds
Incisions
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///
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Time
Scale
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Question
What are the effects of the topic below?
.Lack of training
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NOTE: please explain the details in the image, thank youu
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A product is anything that can be offered in a market for attention, acquisition, use, or consumption that might satisfy a need or want. Products can be classified into consumer products and
industrial products. List and briefly explain the four classifications of consumer products and provide examples for each.
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Reduction
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