MGMT101_Research Paper_Supervisory Skills_Week 5

.pdf

School

American Public University *

*We aren’t endorsed by this school

Course

101

Subject

Management

Date

Jan 9, 2024

Type

pdf

Pages

6

Uploaded by sheasacks

Supervisory Skills NAME MGMT 101: Principles in Supervision Professor DATE
Introduction As a new Shift Supervisor at Fast Fleet Shoes Manufacturing, I am posed with many personnel problems to work through. I will break my focus areas down into four section immediate fixes, three-week goals, and three-month goals, and six-month goals. When approaching my team, I am going to use a personal power approach, by using my interpersonal skills to motivate, build trust, and inspire my team to want to work with me on the changes I am making in our group (Indeed, 2022). The first thing I will do as becoming a new Shift Supervisor is schedule one-on-one sessions with my two co-leads, Joe and Sue, to see what their opinions are on what is working on their shifts and what areas need improvement. I will meet with them separately so they both know they can speak openly and honestly about their concerns. When meeting with Joe, who works the shift with most of the workers from 7:00 - 3:30, he has found the biggest struggle is Steve. Steve cannot seem to show up to work on time. Joe, although a co-lead, was never given any authority to discuss this issue with Steve. When he brought this up to the prior Shift Supervisor it was never correct. Together we decided there needed to be immediate action to correct Steve’s tardiness in order to bring up the moral of the other members on Joe’s shift. Therefore, we will address Steve in immediate fixes. Joe also discussed Carl with me. He mentioned Carl had been with the company for 14 years, and was looking for an opportunity to excel, but was often overlooked by other employees because they assumed he could not pick up on technology, and often worked slowly. While Carl’s needs seemed important, I decided to address his concerns in my three-month goals. Next, I met with Sue, who works the shift with most of the workers from 3:00 - 11:30, she stated she does not have many struggles, but Alice does call in often and Trina is some what
of a squeaky wheel with continually having to leave early for childcare needs. She also mentioned Trina is interested in the possibility of her position being transitioned to a remote position to help with some of the unique needs she has. We have decided that Alice is an immediate fix needed and Trina can be added to our 6 month-goals. Immediate Fixes The first employee feedback I am going to have is with Steve. Steve is chronically late for work, which is having a negative effect on the other employees on his shift. In his feedback I am going use the three tips from the Harvard Business Review, How to Give Negative Feedback to Your Peers, Boss, or Direct Reports, by making a plan, reminding myself I am an ally to Steve, and get clear before the meeting (Cohen, 2023). By get clear, I want to clearly be able to state how I would like to see Steve’s behavior improve, explain how the behavior is impacting the rest of the team, and explain the expectations on the changes I want to see. I will be putting Steve on a 3-week plan to improve his timeliness. If he is unable to show up to work on time, his employment at Fast Fleet Shoes Manufacturing will be terminated. His feedback will be documented in writing, so there will be no confusion to what the expectations are. Additionally, I will come to the meeting with a report of this clock in schedule over the course of his employment showing the number of times he has been late to work. The second employee feedback I am scheduling is with Alice. After discussion with Alice, I found she was what we classified as a theory worker, a worker who generally did not like to work, but liked the monetary outcome she received from it. She was young and liked to have the ability to go out with friends and call in when she was too tired to come to work. She stated it had never been an issue before, so she assumed it was just what everyone did. I gave
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
  • Access to all documents
  • Unlimited textbook solutions
  • 24/7 expert homework help