OPSCB574-Assessment1-2nd

Problem data follows:                                                 Annual number of customers surveyed              7,600             Cost of survey if conducted by RBG Associates    $    35,000                                     Costs related to the survey in the prior year.                   Mailing         $17,500             Printing (done by Lester Print Shop)     6,000             Salary of Pat Fisher, part-time employee who stuffed envelopes                 and summarized data when surveys were returned 2,080             Depreciation  of computer and software               1,200             Electricity and phone costs      600             Total         $27,380                                    Number of hours spent on survey by Pat Fisher    130                                 Required:  fill in the yellow cells and also the name of the costs listed under the cost savings.  The "Cost of RGB" has been filled in for you.  What is the…

Briefly define or explain each of these tools:b. Benchmarking

Operations Management Hotel ComplaintsA luxury hotel has been receiving a lot of complaints from guests recently. The manager worries that if these complaints continue, the hotel will start to lose clients. Therefore, you have been hired as a consultant to correct the problem(s). A list of the major complaints by week for the last month is as follows:Complaint                                                      Number of Occurrences Week 1Error on bill                                                                        10Room not ready at check-in                                                8Room service delivery late                                                   3Longline at check-out                                                        10 Week 2Error on bill                                                                        12Noise in hallway                                                                  2Longline at check-out…

Hotel ComplaintsA luxury hotel has been receiving a lot of complaints from guests recently. The manager worries that if these complaints continue, the hotel will start to lose clients. Therefore, you have been hired as a consultant to correct the problem(s). A list of the major complaints by week for the last month is as follows: Complaint                                                      Number of Occurrences Week 1Error on bill                                                                        10Room not ready at check-in                                                8Room service delivery late                                                 3Longline at check-out                                                        10 Week 2Error on bill                                                                        12Noise in hallway                                                                  2Longline at check-out…

What is overall equipment effectiveness(OEE%) and its purpose? Explain in brief.

Topic tittle: The impact of service quality dimension on customer satisfaction - A study on US-Bangla Airlines  Please do the industry analysis of Airlines

create an IFAS chart for American Express Corporation. show the strengths an weaknesses.

Q: an on campus recycling center is considered as a service so adapt the service strategies to it; cost leadership, differentiation, and focus strategy. Note: 0% plagiarism.

Define process strategy?

Option a) Final quality of a product is determined by both “Quality of Design” and Quality of Conformance, using an example of choice explain the above statement. OROption b) Apply the Service Gap model to a service of your choice and explain how to reduce the overall customer gap between expected service vs perceived service.

Q1) How would you convince a customer to choose your product and service ?

A company with 617 employees had the following expenses this year (2018): 14 hospitalizations,     $5,600 Cost (each) What is the total cost of 14 hospitalizations?

what is the difference between customer statement and problem statement?

12. please i need the external analysis for the PASTEL ( see below) -PESTEL analysis for Sony Corporation Group

12. How and when would an organization use a: Standing plan Single-use plan 13. Why would a food and nutrition organization benefit from bot short- and long-range plans?

Q: Model the following business process at a supplier. . After a supplier notifies a retailer of the approval of a purchase order, the supplier can receive an order confirmation, an order change, or an order cancelation from the retailer. It may happen that no response is received at all. If no response is received after 48 h, or if an order cancelation is received, the supplier will cancel the order. If an order confirmation is received within 48 h, the supplier will process the order normally. If an order change is received within 48 h, the supplier will update the order and ask again the retailer for confirmation. The retailer is allowed to change an order at most three times. Afterwards, the supplier will automatically cancel the order.

BSOP 588 Managing QualityAll Assignments Course Projects, Midterm and Final ExamWeek 2 Course Project:BSOP 588 Week 2 Project Proposal (Toyota Motor Corporation)Week 3 Assignments:Week 3 Paper; Measuring Customer Service – MCS (Jan 2013)Week 3 Paper; Measuring Customer Satisfaction (July 2014)Week 4 Midterm ExamSET 1Page 1Question (TCO A) Compare and contrast the evolution of quality and the role it played in the management of U.S. and Japanese business firms from the 1950s to the present.Question (TCO B) Compare and contrast the following definitions of quality. Definition 1: Quality is the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs. Definition 2: Quality is meeting or exceeding customer expectations.Question (TCO A) Explain the three core principles of total quality.Question (TCO H) Identify and discuss five differences between service and manufacturing organizations.Question (TCO B) Cite two ways that the…

How does Apple Computer Inc. use balanced scorecard?

Industrial Engineering Department 4. Due to increasing population, the aspiration is to raise their standard of living and further improve the quality of life. In what way human can improve the standard-of living or quality of life? Picture / Situation Advantages Page 2 I 4 Q +

Existing case study online: Resilience in Recovery: Development of a Standard Recommendation on Solar Photovoltaic Micro-Generators What are the possible Highlights and insights or critical points, Specify how SDG 13 is incorporated into the existing case study, and lastly what are the detailed sustainability program and its impact on the society, environment, etc. Ps. Not graded

Case Study 1The manufacturing plant of Caricarn Ltd. specializes in crafting specialized pieces for carnival.With a monthly production capacity of 15,000 pieces, the company currently manufactures andsells 11,000 pieces per month. Typically priced at $200 per piece, the company's costbreakdown for the ongoing production level is outlined below: Variable costs that vary with number of units produced Direct materials $ 440,000 Direct manufacturing labor 495,000 Variable costs (for setups, materials handling, quality control, etc.) that vary with number of batches, 220 batches * $500 per batch 110,000 Fixed Costs Fixed manufacturing costs 300,000 Fixed marketing costs 200,000Total costs $1,545,000Caricarn has just received a special one-time-only order for 4,000 pieces at $150 per piece.Accepting the special order would not affect the company’s regular business. Caricarn makespieces for its existing customers in batch sizes of 50 pieces (220 batches 50 pieces per batch =11,000 pieces).…

Construct AON diagram for the following data. АСTIVITY IMMEDIATE PREDECESSORS A B АВЕ E ACD F BDG G EF H DF FG J FHI K HL L GJK M J,K,L N M

The outdoor pool is out of service at your resort and your teenage tour group of 30 is checking in today. What could the convention services manager do to be proactive?   Question 5 options:   a)  Make arrangements to shuttle the guests who want to use the pool to a private pool.   b)  Nothing. The pool is closed for the safety of the guest.   c)  Tell them to go to the YMCA.   d)  Pay for them to swim at the hotel pool next door and charge a small fee.

5.1 data:  Prepare a product-by-value analysis for the following products, and given the position in its life cycle, identify the issues likely to confront the operations manager and his or her possible actions. product alpha has annual sales of 1000 units and a contribution of $2,500; it is in the introductory stage. product bravo has annual sales of 1,500 units and a contribution of $3,000; it is int the growth stage. Product Charlie has annual sales of 3,500 and a contribution of $1,750; it is in the decline stage. *See that attached image* Use the data in solved problem 5.1 to examine what happens to the decision if Sarah King can increase all of design B yields from 59,000 to 64,000 by applying an expensive phosphorus to the screen at an added manufacturing cost of $250,000. Prepare the modified decision tree. What are the pay-offs, and which branch has the greatest EMV.

Case Study: Montana Mountain Biking Jerry Singleton founded Montana Mountain Biking (MMB) 18 years ago. MMB offers one-week guided mountain biking expeditions based in four Montana locations. Most of MMB’s new customers hear about the company and its tours from existing customers. Many of MMB’s customers come back every year for a mountain biking expedition; about 80 percent of the riders on any given expedition are repeat customers.Jerry is happy with this high repeat percentage, but he is worried that MMB is missing a large potential market. He has been reluctant to spend a lot of money on advertising. About 10 yearsago, he spent $80,000 on a print advertising campaign that included ads in several outdoor interest and sports magazines, but the ads did not generate enough additional customers to cover the cost of the advertising. Five years ago, a marketing consultant advised Jerry that the ads had not been placed well. The magazines did not reach the serious mountain bike enthusiast,…

identified damaged goods and purpose solution using Plan-Do-Check-Act cycle.