WEEK 7 MGMT 312 DP 3

Quality engineering question Please read the pages and make a short and clear summary of them with your own words please. Mention only the necessary important parts Also, you will put your comments and ideas about the topic briefly It is what you understand  You must prepare neat the summary Thank you

TO DO: Prepare a check sheet to analyze the data below from customer complaints, then prepare a list of recommendations that will address these complaints. Case:  Tip Top Markets is a regional chain of supermarkets located in the southeastern United States. Karen Martin, manager of one of the stores, was disturbed by the large number of complaints from customers at her store, particularly on Tuesdays, so she obtained complaint records from the store’s customer service desk for the last nine Tuesdays. June 1   out of orange yogurt  produce not fresh bread stale  lemon yogurt past sell date checkout lines too long  couldn’t find rice overcharged  milk past sell date double charged  stock clerk rude meat smelled strange  cashier not friendly charged for item not purchased  out of maple walnut ice cream couldn’t find the sponges  something green in meat meat tasted strange  didn’t like music store too cold  checkout lines…

Case Study I: A gage is to be used for data collection as part of a new SPC program. The quality engineer would like to assess the gage capability. Thirty units produced in succession are taken from the process and measured twice by the operator. The data are shown below: Readings Part no. 1 2 3 4 5 6 7 8 9 10 5.2 6.1 5.8 4.3 7.4 6.0 5.0 7.2 4.5 5.9 2 5.1 6.1 5.8 4.3 7.4 5.8 5.0 7.1 4.5 5.9 Part no. 11 12 13 14 15 16 17 18 19 20 Readings 1 5.0 6.0 5.1 6.7 5.3 7.0 Or 6.7 5.2 3.9 6.0 290 2 5.0 6.0 5.2 6.5 65 5.2 287 6.8 6.7 5.3 ابادان 46 4.0 6.2 Part no. 21 22 23 24 25 ilalalaIS 26 27 28 820 29 30 1 6.7 7.2 5.1 7.8 4.1 3.5 6.0 4.5 9.3 Readings امان (A) Does it appear that the operator is having difficulty using the gage? (B) What is your best estimate of the gage variability? (C) Estimate the product variability. 6.0 2 6.6 7.1 4.9 7.9 4.0 3.5 5.9 4.3 9.1 5.9

Case Study Training at Hailey’s Construction Shobana, Hailey’s Construction, Sales Manager, read the memo she has just received from Kavelan , the Training Manager, and said to herself,” No way! I’m not going to let Kavelan get away with this. Last month, hhe insisted that 15 of the salespeople spend three days on a course on Quality Control conducted by a trainer. I had my hesitations, but I sent them anyway. On their return, they grumbled constantly about what a bore it was and how their time had been wasted because the content was totally irrelevant to their jobs. Now Kavelan wants another 10 participants. Well, he can just find them somewhere else!”   Question 1 Describe the mistakes Hailey’s Construction Training Manager made

Case study Training at Hailey’s Construction Shobana, Hailey’s Construction, Sales Manager, read the memo she has just received from Kavelan , the Training Manager, and said to herself,” No way! I’m not going to let Kavelan get away with this. Last month, hhe insisted that 15 of the salespeople spend three days on a course on Quality Control conducted by a trainer. I had my hesitations, but I sent them anyway. On their return, they grumbled constantly about what a bore it was and how their time had been wasted because the content was totally irrelevant to their jobs. Now Kavelan wants another 10 participants. Well, he can just find them somewhere else!” Question 2 Elaborate what should the Training Manager do to ensure that the managers of every department willingly send their staff for the training programmes. include example also

Case study 3: Progress reporting Donald has been working on an advocacy campaign over the past three months which involved lobbying the local shopping center to increase the lighting in the car park at night to ensure the safety of people using the area after dark. Donald has been asked to present the progress  of his advocacy strategies to a committee of management meeting.       What information that Donald should include in his progress report. Write your answer 40-60 words Donald has encountered conflict with the local shopping center management. They disagree on who should have to pay for the increased lighting. The shopping center management argues that this is the responsibility of the local government. Describe the steps of a negotiation strategy that Donald can apply at his next meeting with the shopping centre management. Write your answer in 40-60 words

Company ABC is planning to introduce a new advanced model for their Juice Maker product. The process is mainly fabrication of parts followed by assembly of the final product. The design team of the company is assigned to perform the following tasks. Show how the data is obtained (survey, literature, actual from records). Justify any assumptions used in your analyses. Quality Management and Control 5. To apply the quality tools for the new model of the product including the following: a. Show involvement of employees in quality improvement using Deming Wheel. b. Show involvement of employees in quality improvement using Quality Circles.

Case Study: Quality Management Your line manager has become increasingly concerned about the product and service quality. This results from a surge in the number of customers who have contacted her to highlight problems they have encountered while shopping at the Pet Kingdom store. The complains seem to focus on two areas; billing errors being made at the checkout and variations in the weight of Pet Kingdom branded dried dog food bags. To better understand the situation, Ms Lionheart has requested detailed data to be collected. Table 3 shows the data from the audit of 50 random bills per day issued over the past 30 days. Table 4 presents the weight sampling data (mean and range in kg) for 27 random samples of five observations each taken from the daily dog food deliveries. Ms Lionheart noticed that the number of billing errors increased in the last third of the month. She knows that the company wants high quality standards and wonders if both processes meet 3 sigma standards. She wants…

6.Select the item that does not match with one another: 7.Group of answer choices Cause and effect diagram – synergy Histogram – data presentation Pareto Analysis – out of control FFA Diagram – “tug of war” like analysis Statement A: Histograms plot categorical variables where gaps or spaces between the bars differentiate one variable from each other. Statement B: Control chart has a central line for the average or target value for the process. Group of answer choices Both statements are true Only Statement B is correct Both statements are false Only Statement A is correct

1.Introduction to the Six Sigma methodology 2.Construct Six Sigma approach by adapting appropriate quality tools for each phase of the DMAIC stages utilising the DMAIC model. 3.Compare the benefits of the generated model to the findings of the literature review to discuss the benefits. 4.Examine the consequences and advantages of implementing Six Sigma in the industrial and service industries.

Subject: Business process reengineering d) What is the rule of control chart & how it can be implemented in any process, give examples?

I need help with this question

Quality engineering question Please read the pages and make a short and clear summary of them with your own words please. Mention only the necessary important parts Also, you will put your comments and ideas about the topic briefly It is what you understand  You must prepare neat the summary Thank you

Compare and contrast a Quality Circle team and a Quality Improvement team.

1.What are motion study principles? How are they classified?2. Name some reasons why methods analyses are needed. How is methods analysis linked to pro-ductivity improvements?3. How are devices such as flow process charts and worker-machine charts useful?4. What is a time standard? What factors must be taken into account when developing standards?

What are the aspects of quality that and org needs to consider?

What is an important philosophy in ensuring customers’ needs are met under Total Quality Management tool? Group of answer choices It is the role of the marketing department to ensure customers’ needs are met. Every part of the organization plays an important role to ensure customer satisfaction It is difficult to satisfy customers’ needs so the company must conduct regular customer survey to find out their needs. It is the responsibility of the team members of the TQM project team to introduce changes to meet customers’ needs.

6. Outline a risk management approach to quality issues.

1. Define Micromotion study 2. Give at least five (5) advantages of Micro motion study 3. Give at least three (3) advantages of film or video in observing the activity 4. What is Therbligs? 5. Who developed Therbligs? 6. There are 17 types of Therbligs symbols, write the appropriate symbols and give an example of each symbol Symbol Meaning Example 1. 2. 3. 4.

CASE STUDY CHURCH INFORMATION SYSTEM XYZ Church is a fast-growing church in Grand Rapids area. Over the past three years, since the popular Reverend Timothy Becker has taken over leadership of the congregation, the church has more than doubled in size. It now has approximately 400 registered households. Reverend John Howard has also recently been added as a second minister. Since the Church was rather small in the past, most of its records have been kept on paper forms. However, the Church’s Business Manager, Margie Roberts, has suggested to Reverend Becker that a computerized system might help the Church better meet its information needs and manage its activities.   In addition to Ms. Roberts, the Church employs a part-time administrative assistant, Mabel McGregory. Mabel performs clerical duties such as filing, record keeping, answering phone calls, and typing the weekly church bulletin using WordPerfect for Windows on the Church’s only personal computer. A retiree, Leroy Stricty, is…

Customer Manufacturing Group (2010) Using Business Process Improvement Teams to Increase Customer Satisfaction and Improve Performance. A Customer Manufacturing Group Case Study [Online]. Available at: http://www.customermfg.com/wpfiles/csbpi.pdf (Links to an external site.)  Question The case study from the Customer Manufacturing Group (2010) outlines the business process improvement that was undertaken within a company. Discuss what this case study demonstrates about how business process improvement should be taken within companies.

Managing Quality Improvement Teams 1) Perform a cost-benefit analysis using the following data: Direct cost: 10 laptops  2,000.00 each Server  2,000.00 Network Installation   15,000.00 Software   20,000.00   Indirect costs: Training    15,000.00   Annualized Benefits Increased Capacity   100,000.00   Analysis based on results: Parts a,b,c a)  State if the number of years represents a good or back payback period? b) Is it a good ratio? c) How likely ate the benefits to be realized and how will a decision be made?   Please show the full solution and analysis for this case. Thanks

Course: Quality Engineering Define TQM. What is the importance of “Supplier partnership” and “Performance measures” in implementing TQM in an organization? Explain with examples.

CASE STUDY FOR YOUR ASSESSMENT: IMPRESS HOTEL Sabrina Rullian has just taken over as personnel director at the IMPRESS Hotel Group, a major international five star hotel business that has hotels in the UK, Europe and South East Asia, and the UAE. The headquarters are in North London, Middlesex. Sabrina’s task in previous hotels in which she has worked involved setting up systems and standard operating procedures and then producing a quality manual so all employees knew” what to do, how to do it and when to do it”. As part of her approach she would update the standard operating procedure on an annual basis. She was also involved in working directly with the Customer Service Training Department to provide coached scripts, encourage teamwork and allocate roles and responsibilities amongst staff. Sabrina, had personally trained senior hotel managers in leadership and motivation. The IMPRESS Hotel Group, (IHG) she realised was going to be very different. SOME BACKGROUND HISTORY: The IHG…

CASE STUDY FOR YOUR ASSESSMENT: IMPRESS HOTEL Sabrina Rullian has just taken over as personnel director at the IMPRESS Hotel Group, a major international five star hotel business that has hotels in the UK, Europe and South East Asia, and the UAE. The headquarters are in North London, Middlesex. Sabrina’s task in previous hotels in which she has worked involved setting up systems and standard operating procedures and then producing a quality manual so all employees knew” what to do, how to do it and when to do it”. As part of her approach she would update the standard operating procedure on an annual basis. She was also involved in working directly with the Customer Service Training Department to provide coached scripts, encourage teamwork and allocate roles and responsibilities amongst staff. Sabrina, had personally trained senior hotel managers in leadership and motivation. The IMPRESS Hotel Group, (IHG) she realised was going to be very different. SOME BACKGROUND HISTORY:…

TERM PAPER TITLE: Difference Between Quality Control and Quality Assurance NO PLAGIARISM PLEASE!!!