Problem Solving Week 2

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Grand Rapids Community College *

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201

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Management

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Jan 9, 2024

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docx

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2

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Congratulations! You passed! Grade received 100% Latest Submission Grade 100% To pass 80% or higher Go to next item 1. Question 1 Which of these is Step 6? 1 / 1 point Reframe Engage Feedback Prepare & Recommend Advantages & Disadvantages Correct Yes, this is the second to the last step in the 7 Step Process. 2. Question 2 Which of these questions are part of identifying the problem? (Select all that apply). 1 / 1 point Who is at fault? When is the problem happening? Correct It’s important to know all the different places and times at which there is a problem. What’s my role in the problem? Correct This one requires courage, honesty and transparency and is often overlooked. Why is it happening? Correct Sometimes we may not get to the root of why it’s happening unless we dive deep into this question. 3. Question 3 Why is it important to acknowledge your role in the problem? (Select all that apply.) 1 / 1 point Because I need to show others that I’m not a problem person. Because I may not have recognized it before. Correct Right, sometimes we get so busy and have such high expectations of others, we forget that we have probably played a part in the problem somehow. Because people are more willing to work with a person who accepts responsibility. Correct Yes, and it shows that you are a leader. To show that is wasn’t my fault. 4. Question 4 Why is reframing the problem into a goal-oriented question so important? (Select all that apply). 1 / 1 point Because it defines a clear path to brainstorming. Correct People can now shift to solution oriented after they are all on the same page. Because people like goals. Gets everyone aligned and in agreement.
Correct Once the team is looking for the same outcome, many ideas become clearer. Because it saves time. Correct Although Steps 1 & 2 seem time consuming, if everyone is solving the same problem the flow of ideas make more sense and brainstorming goes quicker. 5. Question 5 Does the reframe step need to include all those involved in the problem? (Select all that apply.) 1 / 1 point No, because not everybody really understands the problem. No because it takes longer to solve the problem. Yes, because everyone should get clear on what the new goal is. Correct Getting clear on the goal can help eliminate some non-viable suggestions or pre-conceived recommendations. Yes, because it creates buy in on the eventual solution. Correct When everyone is bought in to the goal, it increases team enthusiasm and engagement. 6. Question 6 Which one of these is a Reframed Goal Oriented Question? 1 / 1 point What can we do to ensure that everyone remains engaged in meetings so we can all be more productive? Eva keeps nodding off and falling asleep in meetings, what’s up with that? If James would have more productive and engaging meetings, Eva would probably stay awake, right? Why doesn’t Eva get more sleep so she can stay engaged in meetings? Correct This is a goal oriented question that would begin a brainstorming session.
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