MKT-345 4-1 Short paper
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4-1 Short Paper: What Really Matters to You Before You Say Yes?
Southern New Hampshire University
MKT 345: Consumer Behavior
Dr. Dionne Boyd
September 30, 2022
2
In a market full of different products and services, consumers are exposed to a wide variety of marketing and messaging strategies that ultimately guide their purchasing decision. During this time, consumers travel through multiple stages called the “consumer buying process”, this six-stage process helps consumers from need recognition to purchasing decision. Although all stages of this process are important to marketers when creating a marketing strategy, one stands out above all. The very first stage of the buying process, becoming aware of need/desire is the most important part of the process. At this stage consumers are discovering why they need/want a new product or service, which can help companies and marketers contour their strategy to entice these unsure consumers towards their specific product or service. It is also
helpful because “Sometimes consumers are not even aware that they want/need a product or service until they see promotions informing them of their deficiency, or motivating them toward desire” (Middlebrook, 2022).
The six stages in the consumer buying process in order are: problem recognition, the search for information, evaluating alternatives, the purchase decision, the actual purchase, and post-purchase evaluation. During the problem recognition stage, consumers experience the desire
or need for a product or service, and sometimes, they may not even know that they are in need of
a new product. This stage is crucial for a consumer to understand what they are looking for. Second, consumers search for information to help solve their desires/needs from internal memories of a specific item they might have purchased in the past, as well as external search to gather more information about the product/service. At the third stage of the process, consumers evaluate the alternatives in the market. This is important to companies because it gives them a chance to stand out from the others, and allows them to provide benefits that other companies may not provide. During the fourth stage, the purchase decision, consumers choose among their
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Related Questions
When it comes to market segmentation and target marketing, all of the following are
correct with the exception of
Targeting a young female business executive who lives in the suburbs of Toronto
involves only geographic segmentation.
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both the product attributes and the advertising messages developed to promote
the product.
A brand is "democratized" if customers can control the marketing of the brand
through an online consumer voting process.
Technology is an important factor in the growth and adoption of direct
segmentation and behavioural marketing.
Real estate companies and mortgage companies tend to use behaviour response
segmentation over traditional mass media.
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Can the same principles be applied to how consumers choose to have their higher needs met? (See Maslow’s Hierarchy of Needs Links to an external site.) Why or why not?
How could the Church utilize consumer behavior principles to market a product or service such as FamilySearch or the BYU Pathway program?
Which consumer behavior principles would apply in these situations?
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Market analysis offers managers insights into the interrelationships of firms, consumers, and products so that they may understand and predict consumers’ (possibly competitors) response to their actions.
Critically explain four (4) reasons for correctly defining a market.
Critically evaluate four (4) critical dimensions of market analysis in the marketing planning process.
Apply real marketing examples from specialty coffee chains to both your answers.
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Consumer behavior deals with the decision-making processes of people who would like to purchase goods and services for consumption. It specifically deals with decisions/questions on what, why, when, and how do consumers buy, and for what reason do they buy.
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summarizes the differences between firms that embrace transactional marketing and those that choose relationship marketing. Distinguish the situations in which transactional marketing would be recommended from those that would favor relationship marketing. Construct a set of contingencies for marketing managers to use in deciding whether transactional marketing or relationship marketing will be more effective in different situations. Give an example of a company that uses transactional marketing and an example of a company that uses relationship marketing mapping each company’s situational characteristics to the contingency recommendations you identified.
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Beverage/soda drinks companies are always trying to offer better products and digitally engage consumers to build emotional and long-term relationships. Select one or more beverage/soda drink company(ies) to discuss the following:1- The different ways the marketers respond and try to reduce the consumers’ motivational conflicts.
2- The various applications used by the soda drink marketers to apply the classical conditioning and cognitive theories to affect consumers’ brand recall and loyalty. Specify the beverage/soda drink company(ies) and their messages.You may use YouTube links or images to illustrate the messages.
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A marketer may use both marketing research, and/or marketing intelligence to gather vital information for the purpose of decision-making.
Define the meaning of both terms, and discuss the circumstances under which marketing research and marketing intelligence would be of use to the marketer.
Please use appropriate examples to show the usefulness of these tools.
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To conduct a consumer analysis for the product—the good, service, or idea—in your marketing plan: 1 Identify the consumers who are most likely to buy your product—the primary target market—in terms of (a) their demographic characteristics and (b) any other kind of characteristics you believe are important. 2 Describe (a) the main points of difference of your product for this group and (b) what problem they help solve for the consumer in terms of the first stage in the consumer purchase decision process in Figure 4–1. 3 For each of the four outside boxes in Figure 4–4 (marketing mix, psychological, sociocultural, and situational influences), identify the one or two key influences with respect to your product. This consumer analysis will provide the foundation for the marketing mix actions you develop later in your plan.
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Looking into the marketing environment Spar group is world-renowned for in-store merchandising in South Africa, the Spar group is a JSE-listed wholesaler and distributor of goods, and service provider to Spar supermarkets. Spar has a clientele worth billions of rands and has approximately 20 00 stores in 35 countries. Communication is very important to the Group and therefore its website enables clients to communicate directly with members of Spar’s merchandising team, and can alert customers of changes in in-store conditions immediately, keeping them in touch with their retail goals. Spar’s merchandising team along with their web-based system ensures that products are on the shelf and in front of customers for longer, assisting time-poor, busy customers. Technology helps Spar to uncover which stores are not performing to expected standards and what the reasons are for this underperformance. Spar’s web-based process analyses real-time data of store conditions. This allows Spar to take…
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HKSAR has recently announced lifting most of the restrictions on arrivals from overseas. Imagine you were hired by Hong Kong Tourism Board (HKTB) as a marketing intern, you are tasked to recommend HKTB to come up with TWO marketing recommendations to attract overseas visitors to Hong Kong to spend their summer holiday. Apply relevant consumer behavior concepts/theories to support your recommendations and illustrate your understanding of these topics.
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A marketer may use both marketing research and marketing intelligence for the purpose of decision-making.
Define the meaning of both terms, and discuss the circumstances under which marketing research and marketing intelligence would be of use to the marketer. Please use appropriate examples to show the usefulness of these tools?
Why do companies need marketing information, and what provides marketers with the information that they need
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1. Evaluate the stages that consumers typically go through when making decisions to purchase a product. Fully justify your answer with contemporary examples.
arrow_forward
Among sociocultural influences on a consumer are the views, opinions, and behaviors of other people.
O True
O False
QUESTION 17
Business-to-business (B2B) marketing is very similar to consumer marketing.
O True
O False
QUESTION 18
Buyer-seller relationships are typically more important and developed in B28 than in consumer markets.
O True
O False
QUESTION 19
"Derived demand" by a business refers to its needs to purchase goods and services which will increase profits and/or reduce costs.
O True
O False
QUESTION 20
Those who use, influence, decide, and buy may be separate or in some combination when making a business purchase.
O True
O False
arrow_forward
Marketing is defined by the American Marketing Association as “the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large1.” If you read the definition closely, you see that there are four activities, or components, of marketing:
1. Creating. The process of collaborating with suppliers and customers to create offerings that have value.
2. Communicating. Broadly, describing those offerings, as well as learning from customers.
3. Delivering. Getting those offerings to the consumer in a way that optimizes value.
4. Exchanging. Trading value for those offerings.
When a company uses exchanging and communicating as their marketing activities. What are they trying to do? What do you think are their objectives? Who are the activities or messages targeted to?
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The director decides to move forward to fix this issue.
"I'd like you to come up with a strategy to fix this misperception by consumers. I want this
strategy to create an almost involuntary reaction in the consumer of thinking 'good-tasting
cookie' whenever they see 'Cocoa Cremes'."
"I think once they learn and remember that the cookie brand stands for an enjoyable eating
experience, we may see an increase in sales."
Which strategy would you recommend to the director?
Select an option from the choices below and click Submit.
You recommend developing an advertising campaign that shows the brand name at venues,
like sporting events and concerts, where younger people might see it and remember it.
You recommend a nationwide sampling campaign where consumers are given free samples
of the cookie, ensuring the brand name is prominent in all the advertising material the
consumer sees before eating the cookie.
You recommend developing an advertising campaign that pairs images of people eating…
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Ford widely publicizes Sheryl Connelly’s research findings about the broad trends affecting consumer behavior. During which stages of the consumer buying decision process is this publicity likely to prove influential, and why?
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Huawei is avoiding some regions in Africa to become a market for their products because of certain political and technological barriers. It is just too difficult for them to reach this market. Which criteria for market segmentation is illustrated in this case?
a.
Profitability
b.
Measurability
c.
Actionability
d.
Accessibility
arrow_forward
4. Claire is very interested in strengthening the social and environmental aspects of their
business and has asked you to advise her on this. Explain to her how the societal marketing
concept could apply to their business. What changes could she make to TWO aspects of the
marketing mix to strengthen the environmental and social credentials of the business.
[Guidance to students:
Use concepts from B100 Reading 36 to help you with this answer. Start by explaining what is meant
by the societal marketing context. Try to use your own words in doing so and make sure you add a
reference. Then explain how the societal marketing concept can apply to Susan and Claire's coffee
shop. What would they have to do in order to follow the societal marketing concept?
Then recommend changes to TWO aspects of the marketing mix that would allow Claire to improve
the social and environmental performance of their business. You can think about any two aspects of
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2. Explain the stages of the consumer buyer decision process and describe how you or your family went through this process to make a recent purchase.
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Responding to Business Challenges
Kraft Heinz Plays Ketchup
The world of condiments has become increasingly competitive over the past decade. This holds especially true for mayonnaise. Companies
like Hellmann's and Kraft Heinz are struggling to hold their market share on mayonnaise as health food trends grow and smaller companies
try to fill that niche. However, Kraft Heinz has a plan to adapt to trends and grow its market share.
With growing health trends, consumers are more conscious of what they are eating. This has led to a decline in mayonnaise because of its
high fat content. As consumers move away from traditional mayo, new brands have popped up offering healthier versions of mayo that
substitute traditional oil with healthier ingredients like avocado oil. In response, Kraft Heinz has expanded its product selection to include
healthier options and new flavors like roasted garlic and spicy chipotle flavors.
Kraft Heinz has also invested in advertisement campaigns designed to…
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arrow_forward
List and briefly explain two reasons why studying consumer behavior is relevant to effective marketing planning.
define consumer behavior;
describe a market controlled information source;
list and describe two factors that may influence the level of consumer involvement.
arrow_forward
Marketing management can control environmental forces. A reactive approach is, therefore, the most beneficial approach to the marketing environment
Select one:
True
False
arrow_forward
Companies who want to grow their markets rely on market research to help determine consumer behavior and the most likely new potential marketplaces. Some companies design and conduct their own market research (primary research) while others choose to utilize data from existing market research conducted by other firms (secondary research).
Simulated Business Scenario
Vanessa is the owner of a well-known brand of handmade decorative items such as dream catchers and candle holders. The brand, Sirrah, has a reputation for designing and selling high-quality items at premium prices. Considering current economic conditions and the increasing influx of similar but inferior products from foreign suppliers, Vanessa is interested in expanding Sirrah into new markets.
Vanessa knows she needs to research various aspects of new potential marketplaces to determine customer insights and if a new market will tolerate new competition from her Sirrah brand. She is on a limited budget so, she is faced…
arrow_forward
The following data are from an experiment designed to investigate the perception of corporate ethical values among individuals specializing in marketing (higher scores indicate higher ethical values).
Use α= .05to test for significant differences in perception among the three groups.
Which groups are significantly different?
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Related Questions
- When it comes to market segmentation and target marketing, all of the following are correct with the exception of Targeting a young female business executive who lives in the suburbs of Toronto involves only geographic segmentation. Marketers refer to the target market profile when making decisions regarding both the product attributes and the advertising messages developed to promote the product. A brand is "democratized" if customers can control the marketing of the brand through an online consumer voting process. Technology is an important factor in the growth and adoption of direct segmentation and behavioural marketing. Real estate companies and mortgage companies tend to use behaviour response segmentation over traditional mass media.arrow_forwardConsumer behavior principles are easily applied to understanding consumer buying decisions, such as how a consumer chooses a brand of clothing or a food item. Can the same principles be applied to how consumers choose to have their higher needs met? (See Maslow’s Hierarchy of Needs Links to an external site.) Why or why not? How could the Church utilize consumer behavior principles to market a product or service such as FamilySearch or the BYU Pathway program? Which consumer behavior principles would apply in these situations?arrow_forwardMarket analysis offers managers insights into the interrelationships of firms, consumers, and products so that they may understand and predict consumers’ (possibly competitors) response to their actions. Critically explain four (4) reasons for correctly defining a market. Critically evaluate four (4) critical dimensions of market analysis in the marketing planning process. Apply real marketing examples from specialty coffee chains to both your answers.arrow_forward
- Consumer behavior deals with the decision-making processes of people who would like to purchase goods and services for consumption. It specifically deals with decisions/questions on what, why, when, and how do consumers buy, and for what reason do they buy. Given this premise, list down 5 changes in the behavior of the consumers that you have observed because of COVID-19 pandemic.arrow_forwardsummarizes the differences between firms that embrace transactional marketing and those that choose relationship marketing. Distinguish the situations in which transactional marketing would be recommended from those that would favor relationship marketing. Construct a set of contingencies for marketing managers to use in deciding whether transactional marketing or relationship marketing will be more effective in different situations. Give an example of a company that uses transactional marketing and an example of a company that uses relationship marketing mapping each company’s situational characteristics to the contingency recommendations you identified.arrow_forwardBeverage/soda drinks companies are always trying to offer better products and digitally engage consumers to build emotional and long-term relationships. Select one or more beverage/soda drink company(ies) to discuss the following:1- The different ways the marketers respond and try to reduce the consumers’ motivational conflicts. 2- The various applications used by the soda drink marketers to apply the classical conditioning and cognitive theories to affect consumers’ brand recall and loyalty. Specify the beverage/soda drink company(ies) and their messages.You may use YouTube links or images to illustrate the messages.arrow_forward
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