MKT-345 4-1 Short paper

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Southern New Hampshire University *

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345

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Marketing

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Apr 3, 2024

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docx

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4

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1 4-1 Short Paper: What Really Matters to You Before You Say Yes? Southern New Hampshire University MKT 345: Consumer Behavior Dr. Dionne Boyd September 30, 2022
2 In a market full of different products and services, consumers are exposed to a wide variety of marketing and messaging strategies that ultimately guide their purchasing decision. During this time, consumers travel through multiple stages called the “consumer buying process”, this six-stage process helps consumers from need recognition to purchasing decision. Although all stages of this process are important to marketers when creating a marketing strategy, one stands out above all. The very first stage of the buying process, becoming aware of need/desire is the most important part of the process. At this stage consumers are discovering why they need/want a new product or service, which can help companies and marketers contour their strategy to entice these unsure consumers towards their specific product or service. It is also helpful because “Sometimes consumers are not even aware that they want/need a product or service until they see promotions informing them of their deficiency, or motivating them toward desire” (Middlebrook, 2022). The six stages in the consumer buying process in order are: problem recognition, the search for information, evaluating alternatives, the purchase decision, the actual purchase, and post-purchase evaluation. During the problem recognition stage, consumers experience the desire or need for a product or service, and sometimes, they may not even know that they are in need of a new product. This stage is crucial for a consumer to understand what they are looking for. Second, consumers search for information to help solve their desires/needs from internal memories of a specific item they might have purchased in the past, as well as external search to gather more information about the product/service. At the third stage of the process, consumers evaluate the alternatives in the market. This is important to companies because it gives them a chance to stand out from the others, and allows them to provide benefits that other companies may not provide. During the fourth stage, the purchase decision, consumers choose among their
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