com225 module 2
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School
Southern New Hampshire University *
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Course
225
Subject
Marketing
Date
Jan 9, 2024
Type
docx
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1
Uploaded by CaptainGoatMaster238
This assignment was not easy for me as I am just now going back to school after a few years.
But what did help me is when I related this assignment to my current job in sales and the
strategies we typically use. In this assignment, I decided to focus on the personal auto insurance
purchasers case study. The study identified five segments, that made up 17% - 22% of the
market. The five segments identified were Non-Traditional, Direct Buyers, Budget Conscious,
Agent Loyal’s, and Hassle-Free. The attitudes towards distribution and service were key factors
differentiating the segments. These segments also differed in attitudes and the consumers
potential profitability. The data identified was gathered by using a mail panel survey of 2000
U.S. households that own auto insurance. Geodemographic and credit information inserted the
survey responses.
The study showed which segments the client should target for distribution. The analysis
showed strong relationships between segment membership and information available in the
databases insurers use in underwriting and direct marketing targeting. The data collected for this
case study seems to be sufficient and the data that was needed to determine the target audience
was accomplished. By understanding the different segments, the client can determine which
marketing themes and product features to promote to get the consumers attention. Another
collection method that could have been used could have been DMV records to understand how
many vehicles are registered in the area, makes, and models. This would help identify consumers
that would want minimal coverage or full coverage.
For example, if DMV records show that 70% of the population own cars that are 20 years or
older, the consumer will likely be interested in minimal coverage instead of a consumer who
would own a brand-new car. I am not sure who came up with the number 2,000 and if that is an
effective number considering how many people have auto insurance in the United States.
However, Im not an expert and there is probably a good reason but that is one thought I had on
this case study. Unless I missed it, I would like to have seen a further breakdown on the credit
part with people who have auto insurance with bad, fair, good, and excellent credit. That
information could have told us a lot more and helped us identify and provided a more targeted
outlook. I was unsure if there were 2,000 survey’s and 2,000 answers, or if there were 2,000
responses from an unstated number of survey’s sent out. I say this because at work we rely
heavily on customer feedback.
References
Sambandam, R. (2009, October 26). GreenBook - The Guide for Buyers of Marketing Research.
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