Consumer Engagement and Technology Initiatives

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School

Grand Canyon University *

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Course

300

Subject

Medicine

Date

Dec 6, 2023

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docx

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5

Uploaded by DoctorWren1608

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June 11, 2023 CONSUMER ENGAGEMENT AND TECHNOLOGY INITIATIVES 1. DESCRIBE THE ONC’S FEDERAL HEALTH IT STRATEGIC PLAN FOR INDIVIDUALS’ ACCESSING THEIR ELECTRONIC HEALTH INFORMATION Health and Human Services (HHS) has published the Federal Health IT Strategic Plan 2020-2025. Individuals' access to their electronic health records is the primary objective of the Plan's health information technology objectives and goals. A. Federal Health IT Strategic Plan i. The Plan was developed in collaboration with more than 25 federal agencies and almost 100 public comments. ii. The federal government continues to coordinate its efforts to improve access to, exchange of, and use of e-health information. iii. This Plan outlines the ways in which the federal government plans to use health IT for: i. Maintain a healthy lifestyle. ii. Delivering and experiencing better care. iii. Accelerate research and innovation by building a secure, data-driven ecosystem. iv. Bringing health data and healthcare together. 2. ANALYZE THE IMPACT OF PATIENT PORTALS ASSISITING PATIENTS IN THE MANAGEMENT OF HEALTH INFORMATION A. Portals for Patients: Benefits and Uses i. The office of your healthcare provider is accessible 24 hours a day so you can access your personal health information and talk to them. If you need assistance with basic issues, you don't need to wait for office hours or a return phone call. ii. It is one place where you can access all the information you need about your health from all your providers. Results can be posted by providers who regularly see specialists or are part of a team. Treatment and advice received by other
providers can be viewed by providers. By doing so, you can receive better care and manage your medications more effectively. iii. Reminder emails help you remember things like vaccinations and annual checkups. 3. PROMOTE THE BENEFITS OF PATIENT PORTALS IN RENDERING SERVICES. A. Patient Portal Benefits i. The office of your healthcare provider is accessible 24 hours a day so you can access your personal health information and talk to them. Basic issues can be resolved without waiting for office hours or phone calls to be returned. ii. Your health providers are all listed in one place. The portal can be used by a team of medical professionals who meet regularly. Treatment and advice received by other providers can be viewed by providers. By doing so, you can receive better care and manage your medications more effectively. iii. Annual checkups and flu shots are easy to remember with e-mail reminders and alerts. A. Communicating with patients in a more effective manner i. Patients can complete tasks that would otherwise require phone calls, or even multiple calls. ii. This allows patients to request appointments, referrals, and prescription refills for their appointments through the portal, improving the efficiency of your clinical staff. B. Patient care should be prioritized. iii. A physician's primary distraction today is the ability to access and share patient information electronically. It is in your role as a doctor to provide the highest quality of care, not to read the patient's chart or figure out how to get the records to your referral provider. C. Establishing a better relationship between the patient and the physician iv. It is easier for patients to stay in touch with their providers when they use patient portals, as they can see and update their health information (PHI), ask questions, and review notes 24 hours a day. D. Improve the clinical outcomes of patients. v. By facilitating prescription refill requests and referrals with patient portals, patients are more likely to follow doctors' orders and improve clinical outcomes. 2
4. IDENTIFY CHALLENGES OF CONSUMERS ENTERING HEALTH DATA IN PATIENT PORTALS AND RECOMMEND STRATEGIES FOR IMPROVEMENT. A. Opting-in patients i. It's disadvantageous for both providers and patients when clients choose not to use patient portals. There is a lack of awareness among patients about potential benefits. Also, providers must spend a lot more time discussing information with patients instead of just accessing it through the portal. B. Concerns regarding security ii. Hackers can also attack patient portals. Due to the high value of healthcare information, hackers are more likely to target accounts that host a large amount of personal health information. Patients and providers are challenged by this security risk. To keep their accounts secure, patients should maintain strong passwords. B. Confused and anxious users i. Despite this, patient portals are not the only thing that people are confused about. Most American adults are not health literate. The user may get confused if they are unfamiliar with the medical terms in their health records. The patient can't discuss the results with a medical professional since they aren't present. After looking up what this could mean, they may become even more panicked. In the absence of accurate explanations, people will assume the worst. The doctor may have to do even more work as a result. It is likely that you will contact your doctor for more details if you are concerned about your health results. If you want to discuss this further, you can even make an appointment. Providers should spend less time with patients if they have access to medical records online. The opposite effect occurs when we tend to those who are concerned or confused because of the portal. C. Health Disparities and Alienation i. Health disparities and alienation are also disadvantages of patient portals. A lack of access to these tools can lead to alienation between patients and providers. Health disparities may cause this if people do not have a way to use them effectively. D. For the provider, extra work is required. ii. There are several unintended drawbacks to patient portals that I've already described. Although doctors want their patients to take advantage of this service they offer, opt-in rates among patients remain low. 3
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