LA020345_Ass1_CHCDIV001_Ed5

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CHCDIV001 – Assignment What you have to do The assignment for the unit CHCDIV001 Work with diverse people has 2 Tasks. Task 1 has 7 descriptive answer questions and task 2 is a brief self-reflection activity. You may use examples from personal and/or social experiences as relevant to the questions. Task 1 – Questions Question 1 a. Explain how you can self-reflect on your own social practices and beliefs on working with culturally diverse people. The main thing at any work place to show full respect for people of all racial, ethnic, linguistic, religious and cultural backgrounds. • appreciating and valuing differences between people • acknowledging every member of the workplace with equal respect • recognising the cultural dividend—that every member of a team adds value to the group through their unique perspective of the world and work environment • promoting a workplace that does not accept insensitive, racist, sexist, negative, or stereotyping remarks or labels • demonstrating support for diversity initiatives through actions, words, mission statements and goals b. What would you do to improve on your ability to enhance social awareness and understanding of different cultures?  Awareness and acceptance of cultural differences  Awareness of one’s own cultural values  Recognition that people from different cultures may have different ways of communicating, behaving, interpreting and problem solving  An ability and willingness to adapt the way we work so it is sensitive to the needs of co-workers’ cultural background.  To be culturally competent at work, we must have the ability and the will to respond to the unique needs arising from each individual’s culture. Question 2 List and briefly explain two (2) benefits you see for a practice when it understands that a ‘culturally’ appropriate workplace is beneficial to its success. 1) Understand and accept cultural differences LA020345 Assignment CHCDIV001 Ed 5 1 © New South Wales Technical and Further Education Commission, 2015 (TAFE NSW – WSI), Archive version 2, January 2016

If we are going to work harmoniously with people from diverse backgrounds, we need to be tolerant and respectful about values, beliefs and religious practices which may be very different from our own. The more we learn about other cultures, the more we can put ourselves in other people’s shoes and respect their position. When you and a co-worker do not agree, try looking at things from their perspective 2) A positive attitude This means avoiding negative thought and criticisms. Be aware of any prejudices you have about any aspect of your co-workers’ lives, for example their culture, religion, customs, lifestyle choices and so on. Once you have this self-awareness, you can work towards eliminating your prejudices. Often, prejudices arise out of fear or uncertainty; that is, fear or the unknown. Try as best you can to be non –judgmental and more accepting of others. A workplace that is inclusive makes all its employees feel welcome, regardless of their race, religion or disabilities. These and other materials can help you pinpoint precisely how diversity has a positive impact on your particular organisation. Behaviour that is inclusive will ensure that all work members are involved in relevant work tasks without discrimination, treat everyone the same way. Question 3 a. Briefly explain why it is important to employ work practices that create a workplace environment that is conducive and safe for all. Being able to effectively communicate with clients and colleagues will make your work easier and more enjoyable. Cultural safety acknowledges and embraces the unique cultural and linguistic background of individuals. It means providing opportunities for people to express their culture, have their cultural needs met and share their cultural heritage. Cultural safety means that a person is confident that their culture is accepted and respected and that service provision will embrace cultural considerations. It is very important that you adopt practices which make environments safe for everyone, safe working practices are essential to insuring that people feel included, valued and respected. b. How does being ‘culturally competent’ impact on the success of workplace practices? When we make the effort to modify how we communicate and do things, we demonstrate respect for cultural diversity, and mutual trust and confidence is developed among co- workers, therefore, they will love the work environment and become more effective, work harder and provide all the efforts to proof themselves and that will impact on the success or your practice. Question 4 2 LA020345 Assignment CHCDIV001 Ed 5 © New South Wales Technical and Further Education Commission, 2015 (TAFE NSW – WSI), Archive version 2, January 2016

When reviewing or modifying work practices it needs to completed in consultation with others. a. Explain how a practice consults with and involves others from diverse cultural backgrounds. There are many factors that play a part in how we communicate. In fact, these factors can be even more powerful than words. The way we go about communicating with another person even when we do not speak the same language can have an enormous impact on the way we make that person feel and the way they will respond to us. b. When communicating changes to workplace practices what do you do ensure the communication used shows respect for the cultural diversity of others, for example: co-workers, clients, family. Sometimes it is difficult to avoid misunderstandings, but always we need to be tolerant and respectful about values, beliefs and religion, the more we learn about cultures the more we can understand others and respect them. Therefore, understanding others from diverse cultural backgrounds, is the key of success of any organisations Question 5 Effective communication is critical in any business. Recognising cultural diversity when communicating is to know a client’s wants or needs or how best to offer care. However communicating effectively with people with whom you do not share a language can be very challenging. a. Explain what a business would consider when working with people who are from culturally and linguistically diverse background to develop and maintain effective relationships, mutual trust and confidence. It is important to be fair towards all your co-workers, regardless of who they are and how different they may be from you, whether in cultural and linguistic background or some other area such as, age, gender, lifestyle, disability or position in the organisation. Treating all workers equally means being inclusive e.g. including them in the conversation. It means being respectful by paying attention, listening carefully, and responding appropriately. It means being courteous and professional and being open and honest about your feelings and giving others the opportunity to do the same. b. From the list (below) of common areas of misunderstanding select two (2) and explain what steps were taken to remove potential language barriers and to make the communication effective. Some common areas of misunderstanding are:  polite forms of language  idioms  questions LA020345 Assignment CHCDIV001 Ed 5 3 © New South Wales Technical and Further Education Commission, 2015 (TAFE NSW – WSI), Archive version 2, January 2016

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