8 Principle of Iso 9001:2008 Quality Management System

Senior leadership must determine and direct the level of quality that is acceptable within the organization. Leadership should prioritize areas of quality and use data based on benchmarks from other facilities. (Dlugacz, 2006). In addition the author states there are some important areas that must be monitored for quality. Compliance must be followed by leaders and all

Quality Objectives - The quality objectives define measurable goals relative to the company's quality management system. Requirements on the quality objectives are in ISO 9001:2008 section 5.4.1.

The article highlighted several areas on how quality management affects the performance of an organization. Studies done have come back with mixed results. Some studies have proven that implementing quality implementation can have many benefits to an organization. However some studies have shown that organizations that have implemented total quality managements do not necessarily outperform organizations that do not or have not implemented total quality management programs. Of the results that have been published for organizations that had issues with quality management implementation several

A critical part of the management of quality is the strategic and systematic approach to

At the very outset , it is important to state that there is no so called best or correct structure for quality improvement. More importantly is the institutionalization of Quality improvement with clear delineation of oversight roles and responsibilities as well as accountability for undertaking various Quality Improvement (QI) activities. Different environments calls upon different types of structures, for example what operates in centralised organizations may not work or equally effective in case of decentralized organizations. Awareness about quality aspects needs to be for the entire organization cutting across the levels and departments. To the extend possible there should be quality objectives for each and every activity and or operations

Quality management is an act that monitor all activities that needed to maintain and sustain high quality output, continuous improvement of process and product to a desire level of excellence in order to create customer satisfaction (Flynn, Schroeder, & Sakakibara, 1994, p. 342). Nowadays, increase in globalization and international trade had led to the increase of competition in the global market. The increase of competition had forced companies to focus on the concept of quality in their business and discover that effective quality management can increase their competitive advantage in the global market (Anderson, Rungtusanatham, & Schroeder, 1994).

The quality management completely says about the reputation of organization. Maintaining quality of the product helps to meet the stakeholder’s requirements.

There are four areas within the Quality Management Cycle necessary to achieve desired results. Quality assurance (QA) encompasses operational and strategic planning including self-evaluation and pre-assessment. This process ensures that standards and regulation are met through the development of methods that will help to ensure compliance. This process will require the establishment and communication of standards and identifying the necessary metrics which will allow the monitoring of performance as well as standards compliance. Quality improvement (QI), is the part of the process that helps to identify areas in which opportunities for improvement can be made. Gaps are then prioritized and analyzed in order to develop a course of action that can address said shortfall. Monitoring/quality

A clear vision sets the stage for everyone in the organization to move in the same direction with the purpose of reaching the objectives. Leaders have to reflect effective

Improving Quality means reducing bad quality and improving the work efficiency of the work in organisation. Company require to maintain the quality which is directly depending on the quality procedure followed by the employees and implemented by the management to improve overall product quality of a company.

The TQM theory was elaborated by W. Edwards Deming to better the management of industrial units (Militaru et al, 2013). Contributors to the concept of TQM are people such as Deming (Anvari et al, 2011). Dr Deming considered quality and process improvement activities as the catalyst necessary to start an economic chain reaction. Improving quality leads to decreased costs, fewer mistakes, fewer delays, and better use of resources, which in turn leads to improved productivity, which enables a company to

Quality is defined as conformance to the requirement, not goodness: The first absolute explains that management must strive to ensure that during the quality improvement process everyone is getting things done right the first time. Crosby stated that in other to do this management must state clearly what are the individual roles of the employee, management must also supply the employees with the resources needed to do their task and lastly management must give continuous support and encouragement to the employees during the improvement process. When quality is defined as conformance to requirement it helps to reduce hassle and improve quality at the same time. Crosby (1995).

the need for our company to adopt quality management principles and how they will benefit our business

Management has responsibility of many things throughout the different departments of an organization. Depending on the size of the organization there are different levels of management that focus on quality products. In order to deliver quality products and service the need for Quality assurance team is needed. This group exists to assist in focusing the organization on quality matters. In order to be successful the quality assurance department must be independent from other organizational functions. The director of this department should report directly to the CEO in order to be effective. The professionals in this department must be confident, competent, and knowledgeable of the technical aspects of quality. No matter the size of the organization it is everyone responsibility to provide quality service. Upper management’s responsibility is to develop a group that views, consultants, and trains everybody in the organization to make quality products.

What is ISO 9001? ISO 9001 is an international standard that focus on the requirements for a quality management system. Companies in different countries use this system as it proves the capability to consistently provide products and services that meet customer and requirements that they want. The first signs of ISO (International Organization for Standardization) 9001 was back in 1987, this was the birth time when the quality management standard system (ISO 9001) began after ISO 9000 was seen to be “…as too formal, too static and somehow bureaucratic. (Langhammer, 2008)” ISO 9001 purpose was to implement a quality management system that ISO 9000 did not provide. In today’s time, ISO 9001 is better-rounded for sectors and industries all