A Brief Note On Conflict Management And Negotiation

In this paper I will discuss the conflict that is occurring at General Hospital, the conflict management styles that are evident in the case, and how General Hospital could have used teams to address the cost reductions needed to stay competitive. I will also describe how the CEO of General Hospital, Mike Hammer can us negotiation skills to get buy-in for the cost reductions and finally I will recommend a strategy for Hammer to resolve the problem.

Negotiation occurs on a regular basis in a daily life and individuals negotiate in business occasions or outside of the workplace. Having superior negotiation skills is conductive to the success in personal life and career development. This essay will indicate that my natural preferences for different influencing tactics, comparisons between theory and practice, and a personal action plan to improve negotiation skills based on the role-play activity in my class.

Whether you are looking for a promotion or starting a new job, salary negotiation provides one of the best routes to increase your pay package. Unfortunately many people do not think of negotiating because they feel uncomfortable or are outright scared. A study conducted by Salary.com, extricates the divide by revealing that a sizable 18% of people do not negotiate for pay. The same statistics indicate that a whopping 44% of people have never considered bringing the issue to the negotiating table. The gender divide is also evident, since more women than men find themselves in this bracket.

According to my scholarly source, Zeynep Ilgaz; a journalist for Forbes “Women may be more effective in negotiating than men in negotiating money matters when they have experienced negotiating” (Forbes. 2014). She also added “Women don’t pull up a chair to the negotiating table” which is why men feel they are better at negotiating but this just gives men more opportunity to be comfortable with negotiating. After reading this journal post, it is obvious that it does not matter if you are a man or a woman in negotiating tactics you just have to familiarize yourself with the world of negotiating and

Linda Babcock and Sara Laschever write in their article “Low Goals and Safe Targets” about the effect of setting goals that are higher than most. They claim that people who go into negotiations with more ambitious goals tend to get more of what they want than people who go in with more moderate goals. Furthermore, they present the idea that women set less aggressive goals than men, make more modest offers, and concede more rapidly. Also, women tend to be less comfortable negotiating, so they only ask for things that are easy to get. To support their view, Babcock and Laschever recite situations experienced by both men and women. The main situation involves a man, John, and a women, Delia, who were both hired at the same medical school right

Consequently, negotiation is a process that can be approached in many ways. No matter what strategy we choose, success lies in how well we prepared. The key to negotiating a beneficial outcome is the negotiators’ ability to consider all the elements of the situation carefully and to identify and think through the options. At the same time, negotiators must be able to keep events in perspective and be as fair and honest as circumstance allows. Because a common ground or interest has brought the parties to the negotiating table, a negotiator can benefit by trying to capitalize on this common

Pre-negotiation preparation is essential for the optimal outcome of a negotiation, as it allows one to design a strategy and plan that can increase the probability of a beneficial agreement. Good preparation means thorough understanding of one’s own and the other party’s relevant information, including interests, constraints, and tradable resources. An effective negotiator should know one’s own best

In chess you know the pieces but you can’t see into the other person’s mind. In negotiation you don’t necessarily know the ‘pieces’. You have to discover and develop your own pieces and find ways of uncovering your counterparts’.” The Essentials of Job Negotiations, (2011)

Conflict is a fact of life - for individuals, organizations, and societies. The costs of conflict are well-documented - high turnover, grievances and lawsuits, absenteeism, divorce, dysfunctional families, prejudice, fear. What many people don't realize is that well-managed conflict can actually be a force for positive change.

In the article, Why Women Don’t Ask For More Money it discusses the issue that comes up with womens wages and whether or not they negotiate for higher wages or even mention it at all. Amanatullah had issues with negotiating for herself and wanted to figure where these issues were discerning from so she set up a research experiment with men and women. They were to negotiate for a starting salary and the men ended up doing better. but, what they did find was that women tended to negotiate for higher amounts when it was for someone else rather then themselves. At the end of the article the advice given for women is to remember that you are always negotiating for more than just yourself, as you may have a family. It is best to think of it as a type of problem solving technique to ease the perspective of others opinion of you. When negotiating you should not be rude, but be stern and ease your way into benefits and a higher salary.

Does gender influence how we negotiate, and how well we do? Does being a male or female affect our performance in a negotiation? Common logic tells us the answer is yes. Research concurs. Men and women differ in the way they view negotiations, the way they conduct negotiations, and even the outcome of negotiations. Being one gender puts us at an advantage to negotiate over being another gender. With the current style of negotiation, in the real world, men fare better in negotiations, such as in divorce settlements and salary negotiations than women. In the former women receive inferior settlements and in the later men receive higher raises. Why does this phenomenon exist? In a society, where gender roles are socialized into two district categories; male and female with distinctive characteristics assigned to each role; males assertive, confident, self-promoting, and demanding and females emotional, instinctive, cooperative and relational, we see these characteristics come to life in a negotiation situation. Additionally, one does not have to believe in the accuracy of these traits in order to be effected, one simply needs to be aware that these socialization exits. For the remainder of this paper I will call these role distinctions stereotyping of gender roles. Research shows that mere awareness of stereotypical categorization of male and female characteristics effect the way we negotiate. They effect both how you are perceived and how you response.

Alper, S., Tjosvold, D., & Law, K. S. (2000). Conflict management, efficacy, and performance in organizational teams. Personnel Psychology, 53(3), 625-642. This study looked at the management of conflict and linked it empirically with organizational team and efficacy research. There were sixty-one teams with nearly 500 employees studied, all belonging to a leading manufacturer of electronic products. A structural equation analysis was used to show that a cooperative approach to conflict is more effective than a competitive approach to same. Making use of autonomy can also make a person or a team more productive.

1. Don 't be afraid to ask for what you want. Successful negotiators are assertive and challenge everything – they know that everything is negotiable. I call this negotiation consciousness. Negotiation consciousness is what makes the difference between negotiators and everybody else on the planet.

At this stage negotiators stop focusing on their opponent’s needs and priorities and state their own needs and priorities. It is about creating value for your side and asking for the value that you want in exchange. It is the most highly competitive stage of negotiation. Arguments often take place about the value of items on either side of the equation and whether sufficient value is being offered from the opposing side in exchange. It is important that these arguments are handled even handedly even when negative tactics such as threats are used to move one or the other side to action (Craver, 2004).

Negotiation is all about a strategy. The end result is usually to end a problem that someone is having, whether it is personally or