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A Report On The Development Of The Workplace Management System For New Acquisitions Made By The Club Essay

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5.1 Needs Assessment

As the biggest issue at the NRGC is having a consistent system in place in how to train new staff a set structure of basics in which to develop on and the second most important issue is the development of skills in new acquisitions made by the Club and how to further teach existing, experienced staff. There is a breakdown in knowledge management due to certain experienced staff only teaching certain aspects of the job in which they themselves don’t want to do. Often informal knowledge is shared between the inexperienced despite it being incorrect. A needs assessment would break down who needs training in what areas and what tasks each person needs to improve their skills and would decipher if the issue is in a deficiency in skill, knowledge or motivation. Motivation in much of the cases at NRGC can be boosted with more responsibility and more work, un-motivation emerges when staff is often overlooked for extra work, taken off the roster for periods of time and not given the opportunity to establish an image as a willing employee. Unlike McDonald’s there is no interest in the development of the new staff members regardless of the predisposed knowledge of the low staff turnover rate employed in the Club.

5.2 Methods of Training & Transfer of Learning

The staff demographic is young, with the mean age being 27-30, most of whom are tech savvy and can easily adapt to new technology and systems implemented in the Club if given the opportunity. Selecting

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