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Advantages And Disadvantages Of Horizontal Communication

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Advantages of Horizontal Communication
 Better Understanding.
According to employees of different division, better understanding will perform their job efficiently.

 Coordination
For the achievements of the expected result of an organization Coordination between employees in different department the system must be developed which is a criteria of horizontal communication. More over this will bring the work effective and nice. For example coordinate with teachers will help them to teach nicely.
 Increase productivity
When productivity increased in horizontal communications it helps to understand among various departments as a result.

 End of misunderstanding
There is no chance of misunderstanding in horizontal communication among employees. …show more content…

It helps to realize the policy and ensure better implementation of decision, when lower level employee allows communication each other through horizontal communication.

 Job satisfaction
Another major advantage of horizontal communication is it increases job satisfaction of the employees. By ensuring cordial atmosphere and lifting the moral of employees horizontal communication plays a vital role in increasing the job satisfaction

Disadvantages of Horizontal Communication.
Horizontal Communication has not only advantages but also some disadvantages are there. Some Disadvantages are as follows:
 Lack of control
Sometimes too much horizontal communication creates problem and it may become difficult to control in the business.

 Wastage of time:
Such communication involves excessive sorting of data which can kill the valuable time of superiors.

 Lack of cooperation and coordination:
When two superiors bear any personal conflict then there is a lack of cooperation and coordination between the departments. This will lead a gap to communication and fail to reach organization goal.

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Horizontal communication allows the employees to communicate freely but sometimes it leads to personal conflict.

 Low productivity:
Horizontal communication often fails simply because of organizational members are unwilling to expend the additional effort that it requires. And valuable time of superiors which lead to low productivity.

4. Explain some of the approaches for handling customer complaints and listening to customers?
 Listen: whenever we set out to handle a customer the first thing that we must do is listen. Listen to the customer to figure out why they are upset. Listen to the customer to determine whether any of your policies were not aided or if this is something outside or not contemplated by our system. Listen to what they want to resolve the issue.

 No fighting: defense if you must. But do not fight with the customer. Recall, whether customer believes that they are correct or not. As such, they may be 100% wrong but fighting about the issue will only face problem with their complaint.

 Ask questions in a caring and concerned manner. : The more information you can get from the customer, the better you will understand his or her perspective. I’ve learned it’s easier to ask questions than to jump to

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