Advantages of Horizontal Communication
Better Understanding.
According to employees of different division, better understanding will perform their job efficiently.
Coordination
For the achievements of the expected result of an organization Coordination between employees in different department the system must be developed which is a criteria of horizontal communication. More over this will bring the work effective and nice. For example coordinate with teachers will help them to teach nicely.
Increase productivity
When productivity increased in horizontal communications it helps to understand among various departments as a result.
End of misunderstanding
There is no chance of misunderstanding in horizontal communication among employees.
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It helps to realize the policy and ensure better implementation of decision, when lower level employee allows communication each other through horizontal communication.
Job satisfaction
Another major advantage of horizontal communication is it increases job satisfaction of the employees. By ensuring cordial atmosphere and lifting the moral of employees horizontal communication plays a vital role in increasing the job satisfaction
Disadvantages of Horizontal Communication.
Horizontal Communication has not only advantages but also some disadvantages are there. Some Disadvantages are as follows:
Lack of control
Sometimes too much horizontal communication creates problem and it may become difficult to control in the business.
Wastage of time:
Such communication involves excessive sorting of data which can kill the valuable time of superiors.
Lack of cooperation and coordination:
When two superiors bear any personal conflict then there is a lack of cooperation and coordination between the departments. This will lead a gap to communication and fail to reach organization goal.
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Horizontal communication allows the employees to communicate freely but sometimes it leads to personal conflict.
Low productivity:
Horizontal communication often fails simply because of organizational members are unwilling to expend the additional effort that it requires. And valuable time of superiors which lead to low productivity.
4. Explain some of the approaches for handling customer complaints and listening to customers?
Listen: whenever we set out to handle a customer the first thing that we must do is listen. Listen to the customer to figure out why they are upset. Listen to the customer to determine whether any of your policies were not aided or if this is something outside or not contemplated by our system. Listen to what they want to resolve the issue.
No fighting: defense if you must. But do not fight with the customer. Recall, whether customer believes that they are correct or not. As such, they may be 100% wrong but fighting about the issue will only face problem with their complaint.
Ask questions in a caring and concerned manner. : The more information you can get from the customer, the better you will understand his or her perspective. I’ve learned it’s easier to ask questions than to jump to
There are several barriers that affect the flow of communication in an organisation. These barriers. Interrupt the flow of communication from the sender to the receiver, thus making communication ineffective. It is essential for managers to overcome these barriers. The main barriers of communication are summarised below. Interrupt the flow of communication from the sender to the receiver, this making communication ineffective. It is essential for managers to overcome these barriers. .
* Ensure that the well being of the customer is your first priority i.e. a doctor is called, they attend and help the customer
All businesses understand that they must use effective communication in order to do well as a business, without communication the business will be a mess and would not run successfully. Using communication allows the employees and offices to stay up to date with the businesses progress and what is currently happening. To use effective means of communication all employees would be in a way trained in order to understand communication and use the most effective means for it. This is done in advance to checking that communication is understood by the recipient.
Communication is one of the most important parts of any relationship. Business relationships are no different. Having effective business communication or not having effective business communication can positively or negatively impact the success of an entire organization. Unfortunately, there are many barriers that can obstruct effective business communication. Those barriers come in four different categories. Those categories are personal barriers, physical barriers, sematic barriers and process barriers. A manager must know how to work around the communication barriers and use his or her communication skills to keep business operations going smoothly and to make improvements to the
How might computerized communication be utilized to improve the effectiveness of communication in a bureaucratic organization?
Effective communication is vital to the smooth running of a business and various methods of communication are used within a business environment to achieve this. Each form has various benefits to communicate effectively to their designated target audience. When communication is carried out properly it means the sender and receiver both correctly obtain the same information. Each
Other strategies as Schwartz (2001) notes include the elimination of semantic noise and words that may initiate miscommunication. In the organizational setting, communication barriers can eliminated by coming up or designing a highly flexible organizational structure that is more transparent as well as dynamic.
Most businesses use more than one way to communicate internally and externally. This is vital to running a business effectively. Without communication, information would not get passed on, information that is potentially needed to carry out tasks within the business.
1) Barriers with superiors: This when the superiors feel that there may be a challenge to their position and authority. This is when the superiors are not confident in their ability and fear that any communication with their juniors could lead to their deficiencies being exposed.
With effective communication there would be a positive atmosphere in the work place, the staff would be more than willing to help each other out. Communication would be better as everything would be
In reference to the question listed in the previous paragraph regarding interoffice communications, we must consider that the true issue may be repressed within the obvious surface problem. To complete a better understanding of this topic an interview was accomplished with a fellow middle manager working within the same department. The interview with Ian Tewson developed over a period of three weeks. (I. Tewson, personal communication, April 15th, 2010) Inside this interview many topics surrounding this event were discussed and opinions were shared to reach the conclusion presented in this paper. Through the conversations the same topic surfaced over and over again in regards to company communication or the lack thereof. Ian Tewson has worked for the company for over twenty-five years and has seen tremendous growth and loss over this lengthy duration. But through the conversations the issue of communication difficulty has only recently surfaced. This lack of communication within the departments has
Therefore, this demonstrates that by undertaking the entity of codifying expectations for specific sharing of information, a firm will be able to illustrate the importance it brings about on communication improvements at the workplace effectively. Essentially, this entails that the loom of including an essential and better way of initiating communication in the workplace is a positive entity among the employees and the clients involved with the firm. This is so as it is an entity that will ensure that communication at the workplace is put into practice with the right desires. This is to ensure that better communication is seen and better targets that have been laid down are undertaken effectively and positive outcomes are witnessed. Thus, firms should take the approach of having a better improved communication network at the workplace, as it is an aspect that will definitely bring about positive implications at the workplace if rules laid down are followed effectively (Guffey & Almonte, 2010).
Missing a layer of management that might contribute to poorer communication. Getting messages all the way to the frontline is a challenge.
While communicating information vertically up or down the organization does not present a major problem, why is horizontal communication more difficult to attain? Give your recommendations to improve communication in this organization.
Communication is essential in all facets of an organization. It can aid in decision making, planning and conflict resolution. The ability to effectively communicate allows facilitation of relationships between superiors and subordinates; essentially this creates higher job satisfaction (Dogra, A., 2012). Open communication where employees have opportunity to voice their ideas and concerns, corelates to employees feeling a sense of value within the organization, which creates motivation (Dogra, A., 2012). Furthermore, in conjunction with these ideas, a sense of partnership and loyalty begin to develop between subordinates and superiors. The responses to this are typically seen in greater responsibility being given to the subordinate.