1.0 Introduction Chapter 6 is Quality Product and Process Design. There are several topics to be discussed which are the designing products for quality, the design process, Quality Function Deployment (QFD), technology in design, prototype, design for reliability and environmental considerations in design. This chapter is going to focus on quality assurance. The purpose of this assignment is to understand clearly about the concept of product and process design for quality, the method being used in designing products quality and apply the concept or method in real case. 2.0 Discussion 2.1 Designing Products for Quality In the stage of designing product, quality assurance is an important process in assessing to sustain with the requirement standard. When designing the products, the company must identify the functions of the products that meet customers’ need, the cost of production, any inadequacy of materials and better materials to replace it. Design products for quality indicates to attain with the eight quality dimensions by David Garvin. For example, serviceability is a significant dimension for laptop, then the design team has to examine the ways to repair in a lower cost. Kano Quality Model (Figure 2.1) developed by Professor Noriaki Kano who clarified how the quality of the products meet the customer requirements and satisfaction. The model …show more content…
One of the benefits of QFD is customer driven. This help the companies to focus on the voice of the customers. Besides, QFD allows the companies to analyze the competitors’ products and services in the market place. Another benefit is lowering the cost and time for development. There will be required minimum changes in the middle process of production. QFD also enables the companies fostering the teamwork. Organization functions such as marketing and sales team, engineering team and production team need to work together. They have to communicate and find action at
Concerning the quality of education offered and the employee’s needs to be an active participant in the quality improvement process, and thus they should feel that they are responsible for the quality provided. This implies that the employees should be encouraged to make suggestions that are geared towards improving the quality offered through airing their opinions without fearing the unknown circumstances that may arise such as reprisal. Moreover, there is the need for a systematic procedure that will help to will not only help to involve the workers but also will be keen towards soliciting their input. This is because the endeavor to improve the product quality is far much better compared to the cost of poor quality which exceeds the cost of attaining the best quality.
Eight measurements of quality management can be utilized at a vital level to examine quality. The idea was characterized by David Garvin. A percentage of the measurements are mutual strengthening, though others are not—change in one may be at the cost of others. Understanding the exchange-offs desired by clients among these measurements can help manufacture a game changer. Garvin's eight measurements are as
Today’s consumers are constantly trying to judge the quality of products. But what is quality? How and by whom is quality determined? Some would say the designer creates specifications, which in turn dictate the quality of a product. That quality is also based on the acceptable value of a part within a whole product.
Project Quality Management| -Cost Benefit Analysis -Cost of Quality -Control Charts -Benchmarking -Design of Experiments -Statistical Sampling -Flowcharting -Proprietary quality manage- ment methodologies -Additional quality planning tools (Brainstorming, Affinity Diagrams, Nominal Group Technique)| -Cost benefit: Looking at how much your quality activities will cost. -Benchmarking: means using the results of quality planning on other projects to set goals for your own. -Design of experiments: is the list of all the kinds of tests you are going to run on your product. -Total Quality Management (TQM): Everyone in the company is responsible for quality and is able to make a difference -Continuous Improvement (Kaizen): constant process improvement in the form of small changes -Just-In-Time(JIT) -ISO 9000: Companies document what they do and they do what they document
Quality Control or (QC) for short, is a set of strictly enforced procedures that have been designed to ensure that a product meets the qualtiy requirements of a client on a ongoing basis. Therefore, to ensure that you provide your clients with consitentcy as far as qualiity goes, as the potential manufacters about the specifics surrodung the procedures they implement to enure qualitiy
Answer: Design quality means the product attributes that enhance the utility of the product for the customers. It is that making products for consumers to use the products better with more conveniences and values.
Customers expect safe and strong products, sold to an affordable and suitable selling price, otherwise they will refuse to buy it. The aim of big companies is to fulfil and exceed customers’ expectations and offer them quality products.
External customer requirements may be gathered and transformed into specific, actionable process improvements using quality function deployment, a well- structured product development process which dictates what the market requires into a program to create, manufacture, and deliver it. However, teams should collaborate to arrive at a common understanding of the customer needs and determine the appropriate technical requirement of each stage. As soon as customer expectations are met, customer satisfaction will improve, resulting in a take-back of market share and an increase in revenue.
Quality Engineering could be characterized as a composed methodology to giving the obliged capacities at the most minimal expense. From the earliest starting point the thought of quality designing was seen to be cost acceptance exercise, which did not influence the nature of the item. The straight mistake of a change or completion would not be considered quality building.
The project objective was quality monitoring costs reduction while at the same time improving the quality of the product. The improvements in quality control processes were focused along with reducing the number of samples. The plan consisted of three distinct elements:
Our company should make sure that manufacturers deliver products with the highest design specification, in order to be order-winner quality conformance, by delivering products with no defects (Hill and Hill, 2012). Furthermore, improvements in quality lead to a decrease in cost for the company. According to (Evans, 1997) higher quality products lead to a decrease in costs for the company through higher productivity: ‘improvements in quality leads to lower cost because of less re-work, fewer mistakes, fewer delays and snags’ (Evans 1997, P.55).
This work is done to study the improvement of the quality in automobile industry. This chapter consists three sections named as “Problem definition”, “Objectives” and “Methodology of the study” respectively. The section 3.1 named as “Problem definition” describes the challenge or difficulty that is to be solved. The solution may be achieved after fulfilling the objective by using some sub-objectives that are described in section 3.2 named as “Objectives”. The methodology described in section 3.3 in details. This methodology has been devised keeping in mind the view of “Problem definition” and the “Objectives” that are suggested for the fulfilment of the solution for the problem.
Juran’s definition of quality focuses 100% of the customer’s satisfaction of the product. He stresses a balance between product features and products free from deficiencies and believes a quality product is free from deficiencies (Suarez, 1992, p.4). In order to achieve this
Implementation of excellent quality comes with a cost. The company must decide if it is really worth compromising the quality for revenue. If the quality costs exceeds the expected revenue of the company then the company must abandon implementing quality control mechanism. If otherwise, the quality would contribute to the product value and hence the revenue.
Quality function deployment (QFD) is originally developed by Dr. Yoji Akao in Japan in 1966. It had been implemented by Dr. S. Mizuno. QFD is a method to transform requirements of customers to products design. The purpose of QFD is to investigate the most important elements to develop product that closely meet the needs of customers. According to Akao (1990), QFD is one of the technique to ensure the design quality while the product is still in the design stage.