An Analysis of Communication Flow Introduction Dennnis Tourish and Owen Hargie (2004, p. 132) argue that communication is "still regarded as something that managers do to their subordinates; they drop information like depth charges on to those employees submerged in the organisational ocean but make it very clear that they do not expect to receive any feedback torpedoes in return." While their assessment may certainly be understandable, it is by no means the last and final word on workplace communication. On the contrary, maintaining a healthy flow of communication in the workplace is essential for optimal working conditions and communication can be seen as a two-way street. This paper will show how it is possible to have a flowing exchange of information between managers and subordinates by eliminating intimidating factors and opening avenues to positive exchange. Allowing for Upward Flow As any general manager will testify, it is often his or her responsibility to oversea all areas of the business including, but not limited to, sales, engineering, finance, purchasing, production, customer service, marketing, and employee morale. This last element may seem minor in comparison to more fiscal concerns but it is one that can directly affect those same fiscal elements. Therefore, it is essential that there be an open flow of communication between a manager and his/her employees. If there is any dissatisfaction, good news, bad news, or important information, it must
In order for communication to be effective within a work setting it is essential to establish and sustain good relationships with a diverse range of people and agencies. Within a work setting, poor communication can lead to a number of factors, i.e. low moral, mistrust, anger, anxiety and isolation. If communication issues are not resolved
Communication is a fundamental relationship building skill in the workplace. If people don’t communicate well they limit their ability to connect on any meaningful level. It’s important that I show respect to those I work with. Communications should be conducted in an appropriate, open, accurate and straightforward way. Workplace relationships become a lot stronger when people can clearly and effectively communicate what they need and allow others to do the same. There are many barriers to effective communication, the first barriers to check out are:
In reference to the question listed in the previous paragraph regarding interoffice communications, we must consider that the true issue may be repressed within the obvious surface problem. To complete a better understanding of this topic an interview was accomplished with a fellow middle manager working within the same department. The interview with Ian Tewson developed over a period of three weeks. (I. Tewson, personal communication, April 15th, 2010) Inside this interview many topics surrounding this event were discussed and opinions were shared to reach the conclusion presented in this paper. Through the conversations the same topic surfaced over and over again in regards to company communication or the lack thereof. Ian Tewson has worked for the company for over twenty-five years and has seen tremendous growth and loss over this lengthy duration. But through the conversations the issue of communication difficulty has only recently surfaced. This lack of communication within the departments has
Communication is the exchange and flow of information and ideas from one individual to another via the usage of the mouth. This can be through the telephone, fax mail, email, or the aspect of using the face-face entity at the workplace. Basically, this document will illustrate in detail on how to undertake the approach of involving better and improved communication ways that lead to better and positive outcome of the firm. In essence, this shows that the paper is intended to bring about a positive outcome that would be influenced by the presence of improved communication links within a workplace environment (Perkins, 2010).
A leader must listen to its followers and vice versa. Both Gardner and Wooden in their books provide examples that both ineffective and effective communication can affect a group or organization—for better or worse. However, through positive open communication that is produced from the group can lead to positive and effective improvement (Wooden, 2005, p.198-201; Gardner,1990, p.86) for the work environment and respectability between leader and follower.
Communicating information to employees is vital in the workplace if one wants to successful incorporate implementation at work. “Moreover, communication is the key to establishing an open environment where people can trust their management staff (Palmer Group, 2014).”
Lateral communication (as known as horizontal communication) is a very informal way to communicate within an organization. Lateral communication allows organizational peers to open communicate with one another without having to go through middle or upper management first. Lateral communication allows employees to brain storm and encourage provocative thinking. This open door communication policy can be very effective in many different ways. As a result of this, employee morale will improve as employees feel valued. When employees are happy they tend to work harder for the overall betterment of the organization. Lateral communication with all its advantages can also have a disadvantage. The disadvantage will arise when a company’s
Evidence suggests that employee communication has become significantly more important due to a rise in alternative information – notably on the Internet – and the increase in employee expectations (Buchanan & Huczynski, 2010). However, throughout the business world, it can be argued that a difference in power can have a detrimental effect on communication for both those who are in and those who are not in power. This is notable for firms in industries such as accountancy, where a hierarchical system is in place; there is a
Silence is the prevailing form of communication being used to send their message to other departments “silence is a form of communication that in itself involves a range of cognitions, emotions, and intentions.” (Chad T. Brinksfield, 2009, p. 20). Silence can be both positive and negative however, negative consequences are resulting for SunBright.
Due to these studies, it is now emphasised that good communications are vital for good management. With a standard of
Modern managerial approach has been contributing plenty of possibilities for information flow and communication in the form of suggestion, complaint mechanisms and evaluation meetings, open-door policies and face-to-face meetings within the organization. But having some agitation such as being tagged as a potential complainant, losing colleagues’ trust and respect, exposure to the loss of the relationship with the organization, risking promotion or losing the job, compel the flow of information and communication between employees and top executives. Consequently, employees choose to remain silent (Cakici,
Can you imagine a world without communication? A world where you couldn’t express your thoughts verbally, in writing, or physically. Communication plays a vital role in daily life. It is just as essential as sight, smell, touch, hearing, and taste. Communication is defined as “the transfer and understanding of meaning” (Robbins & Judge, 2009). There are four key variables associated with communication: control, motivation, emotional, and expression. Communication can be given through formal and informal channels. An example of a formal channel is written rules and regulations. An example of an informal channel is gossip, rumors, and behaviors. Effective and efficient communication in a facility is significant to ensure growth, transparency, teamwork, and maximize productivity.
Communication is an important skill for people to have in an organisation. Through the interpersonal communication (communication between two or more people) process, people can exchange information, create motivation, express feelings or apply penalties for inappropriate behavior, all within the workplace (Robbins, et al, 2009). According to Eunson (2008) people who lack communication skills in the organisation should be trained to deal with different situation that involve communicating effectively (p. 554). In response to Eunson (2008), this essay aims to prove why interpersonal communication is an important skill to have and how organisation can train employees and managers to use these skills within the workplace. Additionally, the
Communication is essential in all facets of an organization. It can aid in decision making, planning and conflict resolution. The ability to effectively communicate allows facilitation of relationships between superiors and subordinates; essentially this creates higher job satisfaction (Dogra, A., 2012). Open communication where employees have opportunity to voice their ideas and concerns, corelates to employees feeling a sense of value within the organization, which creates motivation (Dogra, A., 2012). Furthermore, in conjunction with these ideas, a sense of partnership and loyalty begin to develop between subordinates and superiors. The responses to this are typically seen in greater responsibility being given to the subordinate.
Communication is an essential component in any relationship, including how it affects organizational behaviors. Too much, or lack thereof, can determine if the message was properly sent, understood, and received. According to Popovic and Hocenski (2009), leaders need to be able to communicate to their subordinates in language they can understand regardless of their level within the organization (Popovic & Hocenski, 2009, pp. 15-16). Because communication is a vital part of organizational structure, leaders need to have a thorough understanding of communication. “To determine which verbal communication behaviors are commonly used, one needs to first establish the relationship between