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Analysis of Amazon.com Essay

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Industry Description
History
Amazon.com operates in the Online Retail Industry. The sector is one of the fastest growing globally and is outperforming the ordinary retail marketplace. It was created after 1995 and it was only the Internet that made it possible for such an industry not only to be established but to become one of the most flourishing sectors in the business environment. What is interesting is that Amazon.com, together with eBay is the pioneer in the field. Both companies were launched in 1995 and are still extremely successful. The creation of e-mail in 1996 had a huge impact on the development of online retail by introducing a fast and easy way to communicate with customers. For this two-year period Internet usage …show more content…

Companies need to provide an omnichannel experience to their customers in order to keep them. However, with the huge variety of retailers and brands, it is becoming harder and harder to maintain customer loyalty. Another problem may arise from the fact that currently the U.S. legislators are enforcing laws on making online retailers to collect sales tax. Up until now, the law has been enacted in at least 12 states.
b. Challenges: One of the biggest challenges in nowadays virtual world is that competitiveness among companies is higher than ever – almost everyone is going online and fighting for a bigger market share and a secure position there. This makes it harder for companies to stay appealing to customers by offering lower prices, while generating sustainable profits in the meantime. Another big challenge for online retailers is customer data mining and conducting useful analysis of this data, which is mostly important for developing business strategies for the future.
c. Opportunities: Being able to personalize customer targeting is a big advantage of the

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