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Essay about Analysis of a Sales Representative

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Scenario
In search of a Samsung Galaxy cellphone replacement at T-Mobile, a friend and I ventured out to obtain a cellphone plan without paying more than two hundred dollars for the equipment, excluding the cost of the monthly plan.
Objections and Observe Responses
The Sales Rep approached us and introduced herself as Amanda. Sales Rep, Amanda inquired what we were looking to purchase and what we would be the main use of the cellphone. After stating that we were not sure but the activities are texting, local calls, Facebook and google searches. The Sales Rep then because showing us other cellphones and telling us the features each phone provided.
Amanda asked us what we were looking to spend and we explained that we wanted to obtain the …show more content…

However, we spent about 15 minutes in the store and if she would have asked to look up the credit check prior to buying, this would have allowed us to rethinking another equipment to purchase. As a Sales Person, I would have started out with asking the customer how much a customer could afford to spend today, if they had a particular plan in mind, and the features that would be most important to the needs.
Critique of Salesperson’s Presentation
Amanda greeted us and asked what we would found to be the most important features on the cellphone. I mentioned that opening up a word document and my friend mentioned Facebook and Google searches. Amanda was very polite in asking us to look around and if we found any to be of interest, she would let us know about the product. Amanda then mentioned which cell phones were better equip for opening Word.doc which equipment included apps such as GPS, Facebook, etc. and which ones were with or without additional data charges to the plan.
Is the Feature - Benefit - So What? Trial Close Method used?
Amanda leaned in to listen to both of us talking and was attempting to find our likes and pointing out which equipment had the features. When I indicated that I liked using Word.doc, she demonstrated Smartphone’s that would allow you to open up a word.doc. She indicated which phone had GPS systems and which one had large icons to find favorite

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