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Bling Max Car

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The major problems faced by Bernie, regarding the Bling Max Car Wash, revolve around customer retention, and achievement of a handful Return on Investment (RoI). Along with this, there is a pricing issue too, that seems slightly higher than the competitors, yet comes in the arena of competition. Besides them all, it is also a fact that there is a high rivalry in the industry, as well as, the industry continuously attracts new, and emerging firms. Thus, in front of such a situation, it now becomes difficult for Bernie to retain its customers, in the long run, and achieve profitability. So as to resolve the issues, it is found out through the Case Study that the main step needs take by Bernie, is the reduction of the car waiting time, in the

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